Comments on: PTA Cautions Telenor and Mobilink for Increasing Helpline Charges without Notifying Customers http://propakistani.pk/2008/12/29/pta-cautions-telenor-mobilink-increasing-helpline-charges-customers/ Pakistan's Telecom & IT News Thu, 18 Mar 2010 19:28:06 +0000 http://wordpress.org/?v=abc hourly 1 By: Malik Husain http://propakistani.pk/2008/12/29/pta-cautions-telenor-mobilink-increasing-helpline-charges-customers/comment-page-1/#comment-14694 Malik Husain Tue, 03 Nov 2009 07:20:41 +0000 http://www.propakistani.com/?p=1368#comment-14694 I am trying to contact their head office in islamabad, from last 2 days. i might have dialed their number more than hundred times. no one pick up the phone.I was getting thretening text messages from one of their customers. I live in USA. I was surprised how this kind of companies stay in business and a pakistani has to go thru a lot to deal with these people who don't do their job.No wonder Pakistan is where it is.The person has to threat me in usa. Looks like he/she ran out of numbers in pakistan. I am trying to contact their head office in islamabad, from last 2 days. i might have dialed their number more than hundred times. no one pick up the phone.I was getting thretening text messages from one of their customers. I live in USA. I was surprised how this kind of companies stay in business and a pakistani has to go thru a lot to deal with these people who don’t do their job.No wonder Pakistan is where it is.The person has to threat me in usa. Looks like he/she ran out of numbers in pakistan.

]]> By: Help Line Call Rates Doubled on Zong and Ufone - ProPakistani http://propakistani.pk/2008/12/29/pta-cautions-telenor-mobilink-increasing-helpline-charges-customers/comment-page-1/#comment-14693 Help Line Call Rates Doubled on Zong and Ufone - ProPakistani Sun, 04 Jan 2009 11:53:01 +0000 http://www.propakistani.com/?p=1368#comment-14693 [...] know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call), following them now Zong and Ufone have increased [...] [...] know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call), following them now Zong and Ufone have increased [...]

]]> By: Shahmir Sultan http://propakistani.pk/2008/12/29/pta-cautions-telenor-mobilink-increasing-helpline-charges-customers/comment-page-1/#comment-14692 Shahmir Sultan Mon, 29 Dec 2008 20:19:06 +0000 http://www.propakistani.com/?p=1368#comment-14692 Customer services are services for the customer where the customer is supposed to be the king! Zong has also put charges per minute, on their customer service helplines. Customer service is to fascilitate the customers for queries regarding the services offered, and if this helpline service itself is charged to the customer - we can say the customers are being avoided for no reason! Zong - said that they have started charging per minute on their customer helpline numbers, because to improve their customer service! In otherwords to welcome only serious & priority customers! It is no surprise but is certainly descrimination practiced by the Telecom Service providers! Customer services are services for the customer where the customer is supposed to be the king!

Zong has also put charges per minute, on their customer service helplines. Customer service is to fascilitate the customers for queries regarding the services offered, and if this helpline service itself is charged to the customer – we can say the customers are being avoided for no reason!

Zong – said that they have started charging per minute on their customer helpline numbers, because to improve their customer service! In otherwords to welcome only serious & priority customers!

It is no surprise but is certainly descrimination practiced by the Telecom Service providers!

]]> By: VKA http://propakistani.pk/2008/12/29/pta-cautions-telenor-mobilink-increasing-helpline-charges-customers/comment-page-1/#comment-14691 VKA Mon, 29 Dec 2008 06:31:04 +0000 http://www.propakistani.com/?p=1368#comment-14691 It is so unfortunate always to bear unbearable charges not only from Cellular companies but also repeatedly from PTCL? We had never seen same sort of cautions ever been given to PTCL for violating innumerables times. We , the consumners are always regarded as a point of making money with the conninvance of PTA? There there should be a clear cut strict action against all those violating rules to refund the amount all exhorted amount to poor consumers?. It is so unfortunate always to bear unbearable charges not only from Cellular companies but also repeatedly from PTCL?
We had never seen same sort of cautions ever been given to PTCL for violating innumerables times.
We , the consumners are always regarded as a point of making money with the conninvance of PTA?
There there should be a clear cut strict action against all those violating rules to refund the amount all exhorted amount to poor consumers?.

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