Comments on: Earn Free Minutes for Receiving Calls: Mobilink

By: tatheer jan

tatheer jan — Tue, 25 May 2010 05:57:13 +0000

hi how r u mujhy load chahiyeeeeeeeeeee

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By: Kashif Ahmed

Kashif Ahmed — Thu, 30 Jul 2009 12:30:12 +0000

I could not avail free minutes in short time bcos my all friends have swithched to other Network..

I am agree with Aamir Attaa. He is saying right that Mobilink never offered seamless luxury to its customers, (specially Old Customers), for instance it took SMS bundle back that is why many customers switched to other Network.

As i am old Mobilink subscriber but i am thinking to convert my Network from Mobilink to Ufone…

By: Ch.Waheed Abbas

Ch.Waheed Abbas — Wed, 29 Jul 2009 07:40:09 +0000

I could not reciev this minuts

By: A Cellular User

A Cellular User — Sun, 03 May 2009 11:26:10 +0000

Correction: 200 mins of talk time / week amounting to 2500 mins of free talk time

By: A Cellular User

A Cellular User — Sun, 03 May 2009 11:16:53 +0000

I take it as Mobilink has matured in its approach. Just to get a new attraction at the cost of depreciating service to current customer’s is not a wise approach. I agree with your point on investing on infrastructure which does not result in the wink of an eye.

Correction in your response to Waheed – The free minutes will continue to accrue on a weekly basis till 31st July i.e. 200 sms/ week, so for the entire promo it will be roughly more than 2500 free sms.

By: Aamir Attaa

Aamir Attaa — Sat, 02 May 2009 21:21:57 +0000

I believe (others may differ with my viewpoint) that Mobilink never offered seamless luxury to its customers, for instance it took SMS bundle back. I mentioned SMS bundle specifically due to the popularity these bundles have got in our industry.

As i said in earlier comment, due to higher number of subscribers, Mobilink wasn’t well placed to allow countless amount of SMS traffic on its network, but how about investing couple of hundred million dollars to expand SMS capacity and satisfying their customers to fullest.

Being the leader, Mobilink is best placed to keep garbing the opportunity of getting new customers as well retaining old ones.

You will agree that many customers switched to Zong just coz of their SMS packages (20,000 SMS in Rs. 150 correct me if its Rs. 200)

In short, business means investment, especially in a competitive environment. Investing more money and creating the capacity, and offering the best services is the name of staying in the market.

Now back to Abdul Waheed’s comment, these free minutes are allowed to be used in one week only, believe me a well-aware mobile user will never go for these free minutes that are to be consumed in one week. As he will have to return to Zong/Ufone after this one week’s period

By: A Cellular User

A Cellular User — Sat, 02 May 2009 16:46:06 +0000

@ Waheed: My friend you cant have the cake and cream as well

@ Amir: Sir I agree with your notion of matter, however can you please specify or elaborate on customer facilitation.

By: Aamir Attaa

Aamir Attaa — Sat, 02 May 2009 11:35:21 +0000

Abdul Waheed, sometimes, in fact most of the time, cellular companies use packages/services as catch phrases, not as a luxury to customers.

Especially, when there is a huge subscriber base, such as Mobilink, they can’t afford complete customer satisfaction, that’s their limitation. Still, if they try some innovation, they can work better, by not just retaining the customers but also facilitating them at maximum

By: Abdul Waheed

Abdul Waheed — Sat, 02 May 2009 11:16:36 +0000

I think the Telecom companies are near to cross the growth phase and they are trying to retain the customers. Jazz is also introducing new packages to retain the customers but I think there is a problem in new packages and the customers may also feel them, e.g.in SMS Bundle package, one cannot transfer the unused massages to the new subscription, the free minutes, for the new customers and the customers porting their sims on jazz network, cannot be used for more than one week. The time limition should be at least one month.
I think other readers of propakistani would agree with me.

I am waiting for the response.

Regards