Comments on: PTCL Upgrades its Contact Centers

By: naeem

naeem — Sun, 08 Apr 2012 20:18:20 +0000

bhai jan mery ghra ka phone kam nahi kar raha 15 din se zada ho gaye hai please check karwa kar theek karwa dain

By: Atif Javed

Atif Javed — Mon, 12 Jul 2010 18:49:28 +0000

I would like to bring in your kind notice that my dsl is not working properly from last 20 days+, i made so many complains but still awaiting proper solution. At 1218some one says my modem is over,(if modem is over then how its get connected some time) some one says line parameters not stable. everytime when i called at 1218 get answer that in next 24 hours problem will be solved, but still awaitng that 24 hours. I have not any regular officer number to write email. So you are requested kindly forward my request to concern department.
Waiting for your favourable action.
Regards,
Atif Javed
042-3-7491012
0346-4639844

By: Imran

Imran — Wed, 09 Jun 2010 10:05:28 +0000

@Atiq
This is not a PTCL complaint center. You complaint center is not responding at the moment, please try your complaint again. Shukria! :D

By: Atiq

Atiq — Wed, 09 Jun 2010 09:18:57 +0000

0313-2569187
Sir,

I am the user of your PTCL land line which # 02136940627
this number has been out of order last 3 weak. i am several
complain to Saleem center up more Branh office but they are
not resonding in my complain pls note my complain no 92
Dt: 03-Jun , complain no 156 Dt: 08 june.

Kidly pay attention toward this matter from your buyest schadule.
i shall be very thank full to you

Tks & Brgds,
Naveed Ahmed

By: Imran

Imran — Tue, 27 Apr 2010 14:06:53 +0000

I am not able to provide you email for the etisalatt excutives, since post change alot. You can do this.
1. Search L:nkedin for Etisalat Excutives
2. Search Linkedin for PTCL excutives.
3. Search for email addresses used by the both company employess
4. Create a similar email addresses for the 1 and 2 from above.
5. Write your email and tell how CS of PTCL effecting their sales and investment.
6. You will hit a nail in one of the exectives if you mention of wrting PTCL negative publicty blog. And what will be better option other then PTCL.
7. Good Luck!!

By: Tahir Mueen

Tahir Mueen — Tue, 27 Apr 2010 11:46:41 +0000

Imran sb aoa u are right that the system will not improve pls can you give me the email addresses of ETISALAT EXECUTIVES because I also face a lot of problem & my COMPLAINT is not even REGISTERED by 1218 STAFF. my email address is: ______________ pls do send the email addresses so that i can also email them in case of any problem. Thank you.

[Comment Edited]

By: Khalid Ahmed

Khalid Ahmed — Sun, 11 Apr 2010 14:55:28 +0000

There is NO change, they have no idea what to do if there is delay without a reason from Exchange side to provide any service, they keep on telling you that “where are forwarding your complain to concerned department” and expect nothing more than this AT ALL.

Try their web-self-service creating an accoung, 1st you wont be able to register due to “system is busy right now” message, after several tries if you get the verification code, pick you landline and dial 1236, and after selection of language press 4 to enter your verification code…
But I bet you will NOT getting anything else than “System is busy”

PTCL never comes without a flawless service.

By: Unis Khan

Unis Khan — Thu, 08 Apr 2010 19:22:51 +0000

very nice……..

By: Imran

Imran — Thu, 08 Apr 2010 13:34:28 +0000

I dont think it will make a difference. The service will still lack the customer support.

I had my phone connections installed by emailing PTCL invstors (Etisalat Executives). The phone line was installed within 2 hours after my email was sent.
I made use of Pro Pakistani blog in my email and it worked (like blackmailing), else I would have suffered like other customers
THANKS PRO PAKISTANI