Comments on: Zong Launched Live Web Support

By: Hassan Zaidi

Hassan Zaidi — Sat, 24 Nov 2012 12:38:00 +0000

my number is 0311 4235518, i can buy this number before 1 week but this number will not activated till date. i can dial any number msg shown on mobile screen UNABLE TO CONNECT.

By: amjad

amjad — Wed, 24 Oct 2012 17:11:00 +0000

I am trying to activate my package but zong customer service is giving always 2 hours but not activated internet 4GB package.

By: Virtual Office Services

Virtual Office Services — Thu, 09 Aug 2012 10:19:32 +0000

Great features by Zong, nice service

By: Hasan Zaheer

Hasan Zaheer — Mon, 16 Jan 2012 16:33:11 +0000

I love Zong, they are the best. I love this feature

By: Muhammad Anas

Muhammad Anas — Sat, 26 Nov 2011 04:40:08 +0000

That is why I like Zong. They are always dedicated to provide comfort their customers. They also have the best E-care support for customers.

By: Umair

Umair — Fri, 25 Nov 2011 05:16:52 +0000

@saeed: You are not providing the exact problem that’s why they aren’t able to resolve it actually it’s not a time when a person climbs on the Tower and resolves it they actually are doing it through online systems now and for that they need to know what problem is there exactly having worked in support dept i do realise customer always thinks that they have communicated the issue but they didn’t try telling them what your problem is For E.g Signal Drop,Fluctuation,Call drop, Voice Distortionan etc and do tell where the emergency dept is located in the hospital im sure they’ll help you out in this regard.

By: Muhammad Zohair Chohan

Muhammad Zohair Chohan — Wed, 23 Nov 2011 05:57:26 +0000

very nice!

By: Handsome

Handsome — Wed, 23 Nov 2011 05:01:16 +0000

damit!! this is great..

i was dying to see this feature on telecom website

now waiting that when did ufone copy this concept for their web coz i am using ufone :)

By: Saeed

Saeed — Wed, 23 Nov 2011 04:35:26 +0000

Its a good service but every time the agent said send us an email to customerservices@zong.com.pk address.

Yesterday i was talk over chat and complain about Poor Signal issue in JPMC-Emergency Department and the guys said send us an email so whats the benefits for me. The easily way is to talk him directly.

If guys knows one email support channel available through E-Care but the issue is i sent multiple emails in briefly details from that complaint area and every time they said. See below email.

=================================================
Dear Customer, Dear Customer, Reference your complaint; you are requested to elaborate your concern for maximum facilitation. We regret for all the inconvenience caused. Please feel free to contact us on our 24-hour Call Center (310), fax us at 051-111-031-031 or write us on customerservices@zong.com.pk. Regards, ZONG Customer Services.

PLEASE DO NOT REPLY TO THIS EMAIL. THIS IS A SYSTEM GENERATED EMAIL.
=================================================

Every time they replied above email contents.

I don’t think this chat is resolve our issues but if you want to ask something they can tell better about their services.