Wateen has been operating in Pakistan for couple of years now, with being the first WiMAX operator of the country. Despite the fact that Wateen was able to fetch pretty number of customers, spread wide its infrastructure, coverage, back haul, but unfortunately, somehow it could not leave the impression in the minds of customers. If you just Google around,...
Importance of Customers’ privacy policy has been realized widely now. Practices are in play in order to protect any individuals’ loss due to failures/breach or misuse of customers’ data by any means. If you just visit any famous garments store, frozen food store or any 3 to 5 star hotel etc, you are may be offered “Membership”...
Pakistan Telecommunication Authority (PTA) has introduced an online facility for overseas Pakistanis in order to get their SIMs data regularized or to block the extra SIMs/connections issued against their Computerized National Identity Card (CNIC). This automated facility has been made available on the websites of PTA and all cellular mobile operators. Since...
Ufone has introduced a new prepaid package called “3 Minute Package” boasting off to talk for full 3 minutes and get charged for just two minutes, meaning the third minute is absolutely FREE and that comes down to just 66 paisas per minute! So now you don’t need to worry about the bill if your call is a little longer than expected. Apparently,...
PTA has recently released the subscriber’s stats of mobile operators, which are somewhat similar to what we saw in recent months. Mobilink has lost its huge customer base with almost 1,575,587 subscribers in couple of months only and so far market dynamics predict that Mobilink will keep on loosing customer base in January as well. Without wasting...
This Cellular Company was launched in Pakistan couple of years back. So far it has become effective competitor in the context of subscriber base and the revenue share as well. Company is best known for its corporate social responsibility, human resource management techniques and some other characteristics, but today I want to point out some loopholes,...
We know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call), following them now Zong and Ufone have increased help line call rates too. Now all calls made on helpline will be charged Rs. 1.21 per call (including taxes) on all networks, except Warid. We are sure warid will follow the trend in...
PTCL has announced Year 2008- 2009 as a year of Customer care. Yes! That’s true, and they are working to enhance customers’ experience and support facilities. How about giving a try to call 1217 (former 17), you are likely to get someone greeting you even before the bell rings. He/ she will be ready to deliver you services related to directory services....
People in Pakistan are getting aware of the fact that their Mobile number ownership is important, and it must be in their name in order to avoid un-desired problems for any reason. So if you are still using a SIM without registration, make sure that you register it immediately, given that the process is very simple. Check Current Owner’s name of SIM? To...
We have started a new poll to evaluate our reader’s feedback regarding their satisfaction over after sale and support services from cellular companies. So, those silent readers who read updates from RSS feed or through Daily Emails please visit ProPaksitani.com and let us know about the company that offers you best Customer Care Services (which includes,...
Ufone has changed the way its subscribers connect to CSRs while calling their help lines. Previously they had to Call 333 Dial 1 for Urdu and 2 for English Subscribers could dial 0 to connect to CSR Now Ufone has changed this menu, and there are only three options available at main menu while there is no short code from main menu for connecting to...
I have done plenty of posts regarding privacy issues related to cellular phones, and how they can be crucial if your personal information is handed over to undesired hands. Today, I am going to discuss another very sensitive issue that can add un-ending miseries to your life. Problem Problem is very simple, that is, if I am a postpaid customers, anyone...
A month ago or so Interior Ministry of Pakistan came up with a solution to curb illegal sale of SIMs by directing cellular companies to send SIMs directly to postal addresses instead of directly selling them at franchises or other outlets. This was an extreme action that could be taken, and apparently cellular companies succeeded in not implementing...
Latest stats given so far by Pakistan Telecommunication Authority (as per end of July 2008) and those which are advertised through media campaigns by Cellular companies say that there are 90 million SIMs in the country. We all know that NADRA is given the responsibility to verify each SIM of Pakistan, which in opinion of many telecom analysts is not...
Interior Ministry Comes up With Remedy of Pakistani Mobile Users Federal Government of Pakistan (Interior Ministry) thinks that PTA and cellular companies operating here in the Pakistan have badly failed to cap illegal sale of mobile SIMs. Consequently, it has decided that no one can purchase and get SIM in real time from franchises; instead, if a user...
