Powered by Huawei, Ufone’s billing system for postpaid customers is causing problems, as it has stopped updating records for bill payments, call records, reported by inside sources and Ufone customers. This system failure has resulted into blockage of outgoing calls and GPRS data for those who reached their credit limit. Reportedly, Ufone’s customers are unable to make their calls despite their bill payments for last two days.
Ufone’s customers have informed ProPakistani that they are deprived of any outgoing calls and GPRS data. They confirmed us that they are consistently calling helpline but CSRs are not giving them any deadlines. However, CSRs are confirming that system is not available and they can’t help customers in this.
It merits mentioning here that this billing system was recently deployed by Huawei, but it could not deliver the required standards. It may be recalled that we have already reported increasing distance between Ufone and Huawei due to such failures.
When contacted Ufone’s spokesman regarding Ufone’s billing system problems, he said that “there is no such issue”
This is not the first time Huawei has failed to deliver services. Since, the project of US 550 Million dollars was awarded to Huawei to Ufone, we have consistently been hearing undeliverable reports.
At this point of time, when Persona and Zong are agressively promoting their Post Paid packages, it would be difficult for Ufone to retain its position with such issues.