Ufone Activates Utunes without Customers' Consent

Apparently Ufone activated Utunes on thousands of numbers without customers’ consent and informing them via SMS that they will get Utunes free for one month – and they can un-subscribe by sending this and this message to this number.

We don’t have details if Ufone activted Utunes on all Ufone numbers, or if they are activating them in phases. When one of our reader called helpline and asked about why Ufone activated this service, without asking him – CSR replied that he can de-activate it if he doesn’t require it.

But the question is why was the service activated in first place? And moreover, service is free for one month only – and latter on it gonna cost the customers – which is Rs. 24.2 per month.

This reminds me of PTCL (parent company of Ufone) when they had activated Pakistan Package on all of their numbers.

Ufone is likely to achieve two things with this action

  • It will take customers on-board for Utunes, and will make huge money
  • Default Utune is a promotional Ufone song, which is selected for all customers – that’s an free advertising for all on-net and off-net numbers calling Ufone numbers.

So watch out, if your Ufone number has got Utunes activated un-willingly, simply shout at CSR and ask him to un-subscribe – PTA won’t mind recieving your complaints too.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK