eBanking in Pakistan – An Overview

ebanking-copyBanking is one of the most information intensive sectors and is an ideal domain for the successful development of E- Commerce. ebanking refers to the use of the Internet as a remote delivery channel for banking services.

It has fulfilled customer’s anywhere, anytime, anyway banking dream. Ebanking involves consumers using the Internet to access their bank account and to undertake banking transactions. With the passage of time, we see a lot of banks coming up on the scene and competition is already on its way.

Every bank is trying to use as much latest technology as it can to facilitate its customers. One of the key features in this regard is eBanking, which a lot of banks are currently providing in Pakistan.

Though with the passage of time, ebanking trend is increasing in Pakistan, but still there are a lot of customers, who hesitate to give their information online, like Debit/Credit card numbers. This is not only at customer’s end, even a lot of banks are still afraid of giving ebanking solution in Pakistan.

Everyone who has a little knowledge of eBanking knows that all cards with Visa and Orix logo can be used anywhere on internet for purchase – there are a lot of banks is Pakistan issuing credit cards, even debit cards with Visa logo, I would mention ABL (Allied Bank Ltd.) has just launched a new Credit Card also with Visa logo but all they are just for offline purchase and cannot be used on internet.

Talking to an ABL representative, why this is so, that cards with even Visa logo can’t be used over internet, the answer was:

Still there are a lot of security problems in Pakistan, so we cannot afford allowing users to have e-transaction. And there are no chances in near future that ABL may start this service.

In this situation where our banks are not courageous to offer ebanking, how will customers get the trend then? But this is not the end of story, on other hands we see a lot of banks in the list that are facilitating their customers with good online facilities and top of them are Standard Chartered Bank and UBL (United Bank Limited).

Their debit and credit cards are available for use on internet but still people are very less aware of this, UBL wiz card is first Pakistani Debit Card that can be used on internet for purchase.

With the passage of time, trend is changing but still we are lacking in use of modern technology which must be utilized to save money, problems and most important thing ‘ Time’. An awareness campaign may be started to make people aware of useful benefits of ebanking, like easy purchase, pay your bills, and make transactions from your offices and home.

This thing may give enough wakefulness to each and every single person that he/she may start asking his/her bank to provide ebanking at ease. Hope this will work to make the banks to start online services to meet up the present advancement of world.

Ebanking in Pakistan is till on its way and hope to have some fruitful advancements in future.


  • imi

    yeah awareness should be done coz mostly dun know abt ecommerce

  • i think the new trend will make a difference but these days every body is looking for a service just like paypal which really can help companies and freelancers

  • Nauman Sheikh

    It is obvious that the author has no clue what e-banking is. The author is cofusing e-banking with e-business which primarily deals with selling products/services over the internet.

    e-banking deals with banking services delivered over the net like trasnfers, payments, account balances and statements, cheque book issue requests, applying for additional products, utility bill payments, etc.

    However, the lax information security apparatus at banks makes this highly vulnerable for consumers especially in the absence of bank internal surveillance and redressal of consumer complaints. I am sure my online account password will be hacked into by an employee and then all hell will break loose.

    The amount of fraud currently being carried out in today’s environment needs to be fully documented and investigated before we have any idea of potential fraud in e-banking world

  • We tried to cover the trend of banks and people for online transactions, not what actually a transaction means should be nothing rare for you.

    Paying Utility bills, transfers are at sub level, you cannot go in deep detail in one topic, so generally one covers the complete scenario through an overview not deep insight.

    Anyways, thanks a lot for your critical comments. Noted for improvement : – )

  • NAEEM KHALIQ

    Aamir Bhai,

    Something new is still awaited.Firstly you talked about Warid/Zong Merger followed by ZONG/Mobilink Merger and now Telenor/Zong.

    No NEWS is the good news

  • Amjad Shamim

    Well, eCommerce is growing in Pakistan and we are expecting its bright future. But main problem which business firms and customers are facing is its RELIABILITY.
    What should be done in a short span to cope up with this problem?
    Can anyone have a look on it please…

  • abdul baseer

    I have succesfully activated my account. on netbanking. I want to transfer money to nadra frenchise, but going into process and inserting the pasward and click the login new page opened as Disclaimer in which term and condition of the netbanking. On the other side after pasward new page Frenchise payment required to be opened. but not opened. I am facing this problem. please solve my problem and intimate Thanks.

  • Nabeel

    Well I pay my bills via internet and it gets paid in seconds sitting at home for no extra charge. The only thing I have to pay is Rs. 150 annual charge of a Debit Card.
    I use HBL, i am satisfied with their services to some extent, u can currently pay GAS, eLectricity, ufone, warid bills via internet. as well as they have toll-free customer support,
    Although they have khassi atm network but comparatively they have wide network.
    Still the freakin problem, the Debit card is VISA but I called VISA people and they said that my card data dont exist in their system. :(

  • Abdul Hafeez

    I think banks are making some progress as far as local e-banking is concerned. But in international e-business, individuals from Pakistan have to face tons of troubles. Making payments from e-wallets (like Moneybookers, Alertpay etc.) for Pakistanies is nearly impossible. Receiving payments is possible but very very hard. Paypal does not allow Pakistanies to open accounts. On all famous e-wallets, there are thousands of restrictions on idividuals from Pakistan. Our government perhaps doesn’t even know this. Pkisatni banks provide no assistance in funding e-wallets. Individuals from Pakistan cannot directly fund international brokers through banks to trade online. In short, there is a never ending list of problems that freelancers and e-traders have to face in Pakistan. The irony is that no body in the government seems to be aware of these issues.