Since the launch of “SIM Information System – 668”, more than 1.8 million (18 lacs) mobile subscribers have sought their SIM(s) data while 10% of them have visited Customer Services Centers (CSC) of mobile operators for the correction of their data.
For the convenience of mobile phone subscribers of smaller cities and far-flung areas, PTA has also allowed the selected Franchises to only receive the complaints regarding SIM data and they will handover copy of undertaking to the subscriber. They shall not be allowed to correct/amend the data. This shall only be done by mobile company”. This was said by Chairman Pakistan Telecommunication Authority (PTA), Dr. Mohammed Yaseen during his visits to CSCs of five mobile operators in the federal capital today.
Chairman PTA visited CSCs of mobile operators including Mobilink, Ufone, Telenor, Warid and Zong. During his visits, the Chairman interacted with mobile users present at the CSCs for the correction of their SIMs data. He enquired about the new system from the customers.
Mobile customers apprised him about their issues regarding correction of SIMs data. He also talked to the Customer Services staff of all these operators and enquired about the procedures they were following to support the customers. Senior representatives of concerned mobile operators were also present at their respective CSCs.
While talking to the media, Dr. Yaseen said that the newly launched service is working smoothly and the efforts made by PTA to solve the problem of incorrect data of mobile users and unauthorized SIMs are being efficiently addressed by the mobile operators. He said that during the clearance of mobile subscriber’s data so far, 12.9 million unverified SIMs have been blocked throughout the country.
He said that in view of problems faced by the mobile subscribers, selected franchises have also been allowed to only receive complaints regarding SIM data from mobile users in case SIMs are issued without the knowledge of subscriber.
It may be noted that PTA has recently introduced the “SIM Information System – 668” which has enabled the mobile subscribers to know the total number of SIMs issued against their names with each mobile operator by sending their CNIC number to 668. PTA has also prepared a web-link on its website www.pta.gov.pk.
Any subscriber from within or outside the country can also know number of SIMs issued against his/her CNIC through this link. Up-till now 200,000 Pakistanis from different countries have sought information through this link.