SNGPL , Sui Northern Gas Pipelines. Ltd, is checking the gas meters of customers with newly incorporated AMRs (Automatic Meter Readers) these days. We have came across one such meter and was quite amazed when we saw the person holding AMR taking the image of meter too with the equipment.
Inquired, and they said that its new equipment which support images taking too. Said that the data once gathered is put down on the server and if the customer complains about the wrong meter reading, then the image of his/her meter can be shown on request. Person also said that currently we are testing it.So, once finalized, we will print the image on the bills too. Wow!! Thats amazing. A digital Image of my meter on my bill. That’s quite a transparency.
This customer support was mentioned in Annual 2008 report of SNGPL too. About AMR report said,
Automatic Meter Reading (AMR) system for all consumers so as to accelerate the meter reading process and reduce transcription billing errors.
We weren’t able to take the image of the AMR as we didn’t had camera at that time. But it was something like this if you want to see what it was like
Just on humor front when we inquired about WAPDA, they said that after the next couple of centuries, WAPDA might think about this ;-)
Who did this project infotech or zultec
Its a very nich effort and should be adopted by WAPDA as well.
Weldone SNGPL
SSGPL is already using this device and i was happy to see SSGPL using this technology.
Dear users SNGPL also launch CC& B system on 07 Dec 2009 Custmer Care and Billing system is launch for paperless envirment.
it is very nice SNGPL introduce NEW SYSTEM NOW its become possible to reduce the theft of gas AND other complaints of meters readers like wrong reading and excess reading
i m happy to know this new
Allah Make sucessfull this system
Muhammad Arfan
[email protected]
I dont know about WAPDA but here in Karachi, KESC’s previous management already done pilot project for AMR last year. I dont know if the new management continued that project or dropped it.