Ufone Loses Rs. 1.7 Mln Due to Billing Errors

Ufone lost at least 300,000 call records for its post paid numbers, last month, resulting into a total damage of at least 1.7 million rupees, told us sources in the company.

Data was found missing for at least 11,000 post paid numbers, while system didn’t record their CDRs (Call Detailed Records), due to unknown error in Ufone’s billing system. It was learned that at least 300,000 CDRs were found missing including local and/or international calls.

It merits mentioning here that Ufone is using Huawei’s billing solutions – while we know that infrastructure manufacturers (in most cases) provide after-sale support to cellular companies.

When we asked about the incident, and whether Ufone, Huawei or the customer will bear the loss, Ufone’s spokesperson didn’t respond to our query, despite several reminders.

On other hands, Huawei’s Spokesperson didn’t confirm the situation nor denied.

Ufone’s billing solution is facing issues since Huawei deployed it. Customers, in the past, used to receive nominal bills one month – while double bills the next month, due to batch processing of records.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK

    • 17 lakh is not a big deal for them at all. What is a big deal, however, is the erosion of costumer confidence by this incident (and several previous similar ones.)

    • @sabir, i dont think so…caz PTCL ka to aavay ka aava he begra hoa hai….
      Ufone is much better than its parent company, though they have alot of resitriction and barries due to parent company but having edge (Ufone Ghanta offer….Rs. 3.50 to any Ufone and PTCL number)
      i suppose no one perfect and no one in telco can provide 100 percent services, issues arries means company is doing somthing to improve its operation, services and customer concern areas….
      Ufone tum he to hooooooo

  • hahahahah ufone tum hi i observed this precticaly because i am a ufone postpay customer hehehehe

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