Cellular Firms Questioned Over Poor Service

The Pakistan Telecommunication Authority (PTA) issued on Friday show-cause notices to all five cellular operators over substandard service quality.

The operators had earlier been asked to improve their network after a Quality of Service (QoS) survey found their performance not up to the set standards, a PTA spokesperson said.

However, despite passage of reasonable time, all cellular operators failed to achieve the desired results.

‘As a result, the PTA issued show-cause notices to all mobile (phone) companies for failing to maintain the quality as per the license conditions,’ according to the spokesperson.

The QoS survey included quality of voice and SMS in 14 cities of Pakistan, Azad Jammu and Kashmir, and Northern Areas as well as all major highways. The exercise was conducted by the PTA’s enforcement teams with the latest automated QoS equipment.

The PTA had been conducting such surveys throughout the last year and shared results of first three quarters with the operators with directions to improve their services. The final comprehensive survey was conducted in the fourth quarter of 2009.

Talking about survey results, PTA Chairman Dr Mohammed Yaseen said ensuring provision of quality services to the telecom consumers had always been a priority of the authority.

‘The PTA defines its targets and goals wherein QoS survey of all services remains one of the major activities.