PTA Issues Show Cause Notice to PTCL On Poor Services

Pakistan Telecommunication Authority (PTA) has issued Show Cause Notice to initiate proceedings against PTCL on showing poor quality of service, based on the results of the joint Quality of Service (QoS) Survey conducted recently by PTA.

PTA has given 30 days time to PTCL to submit the reply. Based on the outcome PTA, under the Telecom Act, reserves the right to proceed legally.

The QoS surveys is a regular activity of PTA and the objective is to ensure that the interests of the consumers of telecommunication services are duly safeguarded and that the licensees are providing the telecom services as per the service quality standards of the license.

PTA, from time to time, has been repeatedly informing PTCL about its poor QoS and PTCL was directed to improve the quality as per license conditions, however, no improvement made therein despite ample time provided to PTCL.  As a result, show cause notice has been served to initiate the proceedings against the licensee as per rules.

According to the details, survey was conducted across Pakistan including major and small cities and rural areas from August to October 2009 along with the PTCL representatives on a mutually agreed survey methodology. It may be mentioned that this is the first instance of PTCL being show caused on account of poor quality of service which clearly shows the PTA’s resolve for not compromising on sub-standard services to the telecom consumers.

Chairman PTA, Dr. Mohammed Yaseen said that ensuring quality services to consumers has always been priority to PTA. This is evident from the continuous surveys conducted by PTA for both mobile and fixed line sectors. The recent establishment of Consumer Protection Directorate, providing fast and easy complaint registration mechanism is another major step in protecting and safeguarding consumer interests.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • JAWAID IQBAL

    FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏‏
    From: jawaid iqbal ([email protected])
    Sent: Thursday, January 21, 2010 5:02:31 AM
    To: [email protected]; [email protected]

    Dear Concerned,

    Now it’s enough, this matter has seriously creating problem for me. I am discontinuing Triple Play Project from now & i m not going to pay any dues. This service is not working from the date of installing. I have made several complains & follow up which are not yet resolved. So please from today discontinue my triple play project service (All Three Services).

    Further from Gulshan Exchange ur employee told me that this service is not properly working in this area. If you resolve DSL problem then your IPTV will not work properly. If you resolve IPTV issue then ur DSL will not work properly & same with your phone line.

    (Above words from ur GULSHAN EXCHANGE)

    So please i request you to discontinue this service from my number.

    Thanks & Regards,
    Jawaid Iqbal
    0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 13 Jan 2010 19:15:57 +0000

    Dear Concerned,

    After several complains & follow up my matter is still in same situation.
    I still not able to understand who will resolve the issue of LOW PAIR.
    Whenever a call comes or i try to dial a number my ADSL light goes OFF & my DSL & Smart TV both disconnect.
    There is no consideration over this problem.
    I dont know how these all problems are going to resolve.
    A person from exchange told me Smart TV service is not working properly in your area so returned your device & discontinue the service.
    I dont understand if this service is not properly running in our area then why PTCL has offered this service???
    Who will adjust my paid amounts against device & monthly charges????

    Please look into this matter, i want to use this serivce but if it works properly.
    Your prompt action will be highly appreciated.

    Thank’s & Regard’s,
    Jawaid Iqbal
    Cell#0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 18 Nov 2009 22:18:52 +0000

    I still not able to understand, what problem is going on with PTCL.
    If you people not able to solve this issue why dont you clear the status.
    Why you making fool everyone like this.
    On every day your customer representative calls & say InshAllah your complains will be resolved in 24 hours.
    But still you people have no shame. You people are lieing with customers & not resolve issues on time.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    CC: [email protected]; [email protected]; [email protected]
    Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Tue, 17 Nov 2009 19:09:16 +0000

    Dear Concerned,

    I think you PTCL employees have no shame. You people still not able to resolve a single issue, How you people are managing such a large system.
    It’s realy shame on you guys who force users to quit to use PTCL projects.
    In this month i am not going to pay PTCL bill & also waiting for any representative to ask about this complain.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Sat, 14 Nov 2009 04:23:50 +0000

    Still waiting to resolve my complain of IPTV. Is there in any one in PTCL who follow up to resolve the issues.
    I think PTCL is still providing same customer services as they were providing in past.
    It’s shame for PTCL who still not able to resolve a single issue which is pending from last 3 to 4 weeks.
    If you guys not able to resolve please provide me the procedure to discontinue IPTV & DSL service.
    This is last time i am requesting to you to resolve this issue after i m gonna post these all mails on different BLOGS.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Thu, 12 Nov 2009 17:08:48 +0000

    Dear Concerned,

    Today is match going on between Pakistan & Newzealand, but still my smart TV is not working on live matches.
    From last 2 hrs i m trying to watch match on smart TV but it’s not working.
    From 8 to 10 pm i tried to run. & also geo tv is not working on this time.
    I dnt know wht the problem is going on.
    Please look into this problem as seriously otherwise i have to close this serivce which effecting me lot.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 11 Nov 2009 14:31:13 +0000

    Still waiting for reply. Nobody is in PTCL to reply on my complains.
    From last 3 weeks my compains are still pending.
    Who is responsible for all this….?????????
    if i am mailing to wrong people then please provide me e-mail address of concerned person.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Tue, 10 Nov 2009 06:46:11 +0000

    Dear Concerned,

    Is there anyone in PTCL to resolve the matters. I have compained so many times for problems i am facing on SMART TV.
    My landline # is 021-36310207.
    Pease resolve the matters or provide me contact person who can resolve issues.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Mon, 9 Nov 2009 11:24:46 +0000

    Dear Concerned,

    From last few weeks my Smart TV is not working properly. I have complained so many times at help line they only give me complain number.
    Please it is requested to you please look into the complains made against this number (021-36310207).
    If you guys not able to resolve the issue please tell me to discontinue this service.
    Waiting for your reply….

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]
    CC: [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    Date: Thu, 9 Jul 2009 19:05:11 +0000

    Please see the screen shot where it shows current status when IPTV is not working

    Line Rate – Downstream (Kbps): 1056
    Line Rate – Upstream (Kbps): 768

    When IPTV & DSL was working Properly it shows below mentioned configuration:-

    Line Rate – Downstream (Kbps): 4063
    Line Rate – Upstream (Kbps): 1042

    Please check out the back hand settings & configuration to resolve this issue.

    Thank’s & Regard’s
    Jawaid…

    To: [email protected]
    CC: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    From: [email protected]
    Date: Thu, 9 Jul 2009 18:30:34 +0600

    I think this issue is at PTCL end. Last night i have talked with customer representer who said that i am forwarding your complain again to the exchange & Islamabad to resolve this issue on priority.

    I have checked at my end, there is no issue. ADSL device is working properly & line 1 is also blinking properly.
    The only issue is at back hand setting which has to be done from PTCL end.
    If you further think that this problem is at my end, then free feel to contact me after 11 PM.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    DSL Support/PTCL 07/09/2009 06:21 PM

    To
    Jawaid Iqbal , Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL , Salman Saad Khan/Senior Manager Sales/PTCL , “[email protected]
    cc
    [email protected]
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Dear Sir,
    We have contacted you three times yesterday at your cell but you were not available .Kindly allocate a time to contact you for the resolution of complain.
    We really apologize for inconvenience .

    Regards

    DSL Technical Support
    South
    From: Jawaid Iqbal [[email protected]]
    Sent: Thursday, July 09, 2009 1:29 PM
    To: DSL Support/PTCL; Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL; Salman Saad Khan/Senior Manager Sales/PTCL; [email protected]
    Cc: DSL Support/PTCL; h[email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    There is no follow up from PTCL to resolve this issue, I am following on daily base because i am suffering this.
    Who is responsible to solve this issue….???
    PTCL or ME…..???
    It is better that i should to discontinue this service. I am suffering so badly from it. From last three days my IPTV is not working.
    Nobody is there to resolve this issue.

    Please forward this to concern department to resolve this issue or get bake the device & discontinue my service.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    Jawaid Iqbal/PAKISTAN/IFFCO
    07/08/2009 10:16 AM
    To
    [email protected]
    cc
    [email protected], [email protected]
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏Link

    Thnx PTCL to resolve the issue of disconnection of DSL.

    After resolving this issue now i am facting another issue, from MONDAY my IPTV is not working. When i on IPTV, PPPOE dials three times then screen appears with these messages:-

    1. “Network Unreachable”
    2. “No. 3 dialing failed. Check your cable.

    I have checked cable but not able to find problem at my end.
    This problem is totally at PTCL end please resolve this issue. If it is not possible to solve these problems then please discontinue my service & take bake IPTV device. I am not able to invest 10,000/- on this where there is no proper customer support to solve these basic issues.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    Jawaid Iqbal/PAKISTAN/IFFCO
    07/06/2009 10:06 AM
    To
    DSL Support/PTCL , DSL Support/PTCL
    cc
    jawaid iqbal
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏Link

    Any update on this….???
    I am facing problem with my triple play project. When i receive or make any call my DSL goes disconnects and after 2 or 3 minutes it reconnects.
    Please resolve these issues to proper work my all three things (PHONE + DSL + SMART TV).

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    DSL Support/PTCL
    07/04/2009 08:56 PM
    To
    jawaid iqbal , “[email protected]
    cc

    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Dear Sir,
    Your query has been received and is forwarded to relevent exchange to resolve the line issue.
    Regards

    DSL Technical Support
    South
    From: jawaid iqbal [[email protected]]
    Sent: Saturday, July 04, 2009 7:08 PM
    To: DSL Support/PTCL; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Who will resolve this matter anybody telll meee….????

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    Date: Sat, 4 Jul 2009 13:35:07 +0000

    Dear Concerned,

    My name is Jawaid Iqbal, I m resident of F.B. Area Block-7, from last week my ptcl triple play project on my landline # 021-6310207 is facing below mentioned problems:-

    1. NVOD’s channels are working but there is not sound, only video appears.
    2. My DSL disconnect after every 10 to 15 minutes due to which i am my triple play project disconnect.
    3. Whenever a call comes or i call to anyone my DSL disconnect.

    So it is requested to you please look into these matters & resolve it as priority.
    I have complain about this so many times but i didn’t get any reply from your side.
    Still i feel there is hope to resolve this issue from your side.
    Please resolve this matter to get full pleasure from this new technology.

    Thank’s & Regard’s,
    Jawaid Iqbal

    Landline # 021-6310207
    Cell # 0333-3366246
    0312-2040680

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  • JAWAID IQBAL

    Above is the mail related to my issue…
    which is going on since Sat, 4 Jul 2009 and
    not yet resolved.
    so i advice u all,
    do not install triple play project of PTCL…..

  • JAWAID IQBAL

    Below is the email related to my issue…
    which is going on since Sat, 4 Jul 2009 and
    not yet resolved.
    so i advice u all,
    do not install triple play project of PTCL…..

    JAWAID IQBAL says:
    Your comment is awaiting moderation.
    February 5, 2010 at 1:28 am

    FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏‏
    From: jawaid iqbal ([email protected])
    Sent: Thursday, January 21, 2010 5:02:31 AM
    To: [email protected]; [email protected]

    Dear Concerned,

    Now it’s enough, this matter has seriously creating problem for me. I am discontinuing Triple Play Project from now & i m not going to pay any dues. This service is not working from the date of installing. I have made several complains & follow up which are not yet resolved. So please from today discontinue my triple play project service (All Three Services).

    Further from Gulshan Exchange ur employee told me that this service is not properly working in this area. If you resolve DSL problem then your IPTV will not work properly. If you resolve IPTV issue then ur DSL will not work properly & same with your phone line.

    (Above words from ur GULSHAN EXCHANGE)

    So please i request you to discontinue this service from my number.

    Thanks & Regards,
    Jawaid Iqbal
    0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 13 Jan 2010 19:15:57 +0000

    Dear Concerned,

    After several complains & follow up my matter is still in same situation.
    I still not able to understand who will resolve the issue of LOW PAIR.
    Whenever a call comes or i try to dial a number my ADSL light goes OFF & my DSL & Smart TV both disconnect.
    There is no consideration over this problem.
    I dont know how these all problems are going to resolve.
    A person from exchange told me Smart TV service is not working properly in your area so returned your device & discontinue the service.
    I dont understand if this service is not properly running in our area then why PTCL has offered this service???
    Who will adjust my paid amounts against device & monthly charges????

    Please look into this matter, i want to use this serivce but if it works properly.
    Your prompt action will be highly appreciated.

    Thank’s & Regard’s,
    Jawaid Iqbal
    Cell#0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 18 Nov 2009 22:18:52 +0000

    I still not able to understand, what problem is going on with PTCL.
    If you people not able to solve this issue why dont you clear the status.
    Why you making fool everyone like this.
    On every day your customer representative calls & say InshAllah your complains will be resolved in 24 hours.
    But still you people have no shame. You people are lieing with customers & not resolve issues on time.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    CC: [email protected]; [email protected]; [email protected]
    Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Tue, 17 Nov 2009 19:09:16 +0000

    Dear Concerned,

    I think you PTCL employees have no shame. You people still not able to resolve a single issue, How you people are managing such a large system.
    It’s realy shame on you guys who force users to quit to use PTCL projects.
    In this month i am not going to pay PTCL bill & also waiting for any representative to ask about this complain.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Sat, 14 Nov 2009 04:23:50 +0000

    Still waiting to resolve my complain of IPTV. Is there in any one in PTCL who follow up to resolve the issues.
    I think PTCL is still providing same customer services as they were providing in past.
    It’s shame for PTCL who still not able to resolve a single issue which is pending from last 3 to 4 weeks.
    If you guys not able to resolve please provide me the procedure to discontinue IPTV & DSL service.
    This is last time i am requesting to you to resolve this issue after i m gonna post these all mails on different BLOGS.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Thu, 12 Nov 2009 17:08:48 +0000

    Dear Concerned,

    Today is match going on between Pakistan & Newzealand, but still my smart TV is not working on live matches.
    From last 2 hrs i m trying to watch match on smart TV but it’s not working.
    From 8 to 10 pm i tried to run. & also geo tv is not working on this time.
    I dnt know wht the problem is going on.
    Please look into this problem as seriously otherwise i have to close this serivce which effecting me lot.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Wed, 11 Nov 2009 14:31:13 +0000

    Still waiting for reply. Nobody is in PTCL to reply on my complains.
    From last 3 weeks my compains are still pending.
    Who is responsible for all this….?????????
    if i am mailing to wrong people then please provide me e-mail address of concerned person.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: FW: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Tue, 10 Nov 2009 06:46:11 +0000

    Dear Concerned,

    Is there anyone in PTCL to resolve the matters. I have compained so many times for problems i am facing on SMART TV.
    My landline # is 021-36310207.
    Pease resolve the matters or provide me contact person who can resolve issues.

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-36310207)‏
    Date: Mon, 9 Nov 2009 11:24:46 +0000

    Dear Concerned,

    From last few weeks my Smart TV is not working properly. I have complained so many times at help line they only give me complain number.
    Please it is requested to you please look into the complains made against this number (021-36310207).
    If you guys not able to resolve the issue please tell me to discontinue this service.
    Waiting for your reply….

    Thank’s & Regard’s
    Jawaid Iqbal
    Cell# 0333-3366246

    From: [email protected]
    To: [email protected]
    CC: [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    Date: Thu, 9 Jul 2009 19:05:11 +0000

    Please see the screen shot where it shows current status when IPTV is not working

    Line Rate – Downstream (Kbps): 1056
    Line Rate – Upstream (Kbps): 768

    When IPTV & DSL was working Properly it shows below mentioned configuration:-

    Line Rate – Downstream (Kbps): 4063
    Line Rate – Upstream (Kbps): 1042

    Please check out the back hand settings & configuration to resolve this issue.

    Thank’s & Regard’s
    Jawaid…

    To: [email protected]
    CC: [email protected]; [email protected]; [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    From: [email protected]
    Date: Thu, 9 Jul 2009 18:30:34 +0600

    I think this issue is at PTCL end. Last night i have talked with customer representer who said that i am forwarding your complain again to the exchange & Islamabad to resolve this issue on priority.

    I have checked at my end, there is no issue. ADSL device is working properly & line 1 is also blinking properly.
    The only issue is at back hand setting which has to be done from PTCL end.
    If you further think that this problem is at my end, then free feel to contact me after 11 PM.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    DSL Support/PTCL 07/09/2009 06:21 PM

    To
    Jawaid Iqbal , Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL , Salman Saad Khan/Senior Manager Sales/PTCL , “[email protected]
    cc
    [email protected]
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Dear Sir,
    We have contacted you three times yesterday at your cell but you were not available .Kindly allocate a time to contact you for the resolution of complain.
    We really apologize for inconvenience .

    Regards

    DSL Technical Support
    South
    From: Jawaid Iqbal [[email protected]]
    Sent: Thursday, July 09, 2009 1:29 PM
    To: DSL Support/PTCL; Muhammad Shahzad Khalil/Manager Corporate Services HQs/PTCL; Salman Saad Khan/Senior Manager Sales/PTCL; [email protected]
    Cc: DSL Support/PTCL; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    There is no follow up from PTCL to resolve this issue, I am following on daily base because i am suffering this.
    Who is responsible to solve this issue….???
    PTCL or ME…..???
    It is better that i should to discontinue this service. I am suffering so badly from it. From last three days my IPTV is not working.
    Nobody is there to resolve this issue.

    Please forward this to concern department to resolve this issue or get bake the device & discontinue my service.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    Jawaid Iqbal/PAKISTAN/IFFCO
    07/08/2009 10:16 AM
    To
    [email protected]
    cc
    [email protected], [email protected]
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏Link

    Thnx PTCL to resolve the issue of disconnection of DSL.

    After resolving this issue now i am facting another issue, from MONDAY my IPTV is not working. When i on IPTV, PPPOE dials three times then screen appears with these messages:-

    1. “Network Unreachable”
    2. “No. 3 dialing failed. Check your cable.

    I have checked cable but not able to find problem at my end.
    This problem is totally at PTCL end please resolve this issue. If it is not possible to solve these problems then please discontinue my service & take bake IPTV device. I am not able to invest 10,000/- on this where there is no proper customer support to solve these basic issues.

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    Jawaid Iqbal/PAKISTAN/IFFCO
    07/06/2009 10:06 AM
    To
    DSL Support/PTCL , DSL Support/PTCL
    cc
    jawaid iqbal
    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏Link

    Any update on this….???
    I am facing problem with my triple play project. When i receive or make any call my DSL goes disconnects and after 2 or 3 minutes it reconnects.
    Please resolve these issues to proper work my all three things (PHONE + DSL + SMART TV).

    Thank’s & Regard’s,
    JAWAID IQBAL
    Finance & Accounts
    Payable Section
    IFFCO Pakistan

    DSL Support/PTCL
    07/04/2009 08:56 PM
    To
    jawaid iqbal , “[email protected]
    cc

    Subject
    RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Dear Sir,
    Your query has been received and is forwarded to relevent exchange to resolve the line issue.
    Regards

    DSL Technical Support
    South
    From: jawaid iqbal [[email protected]]
    Sent: Saturday, July 04, 2009 7:08 PM
    To: DSL Support/PTCL; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏

    Who will resolve this matter anybody telll meee….????

    From: [email protected]
    To: [email protected]; [email protected]
    Subject: RE: ATT:- PTCL IPTV Technical Department (Online complain of IPTV 021-6310207)‏
    Date: Sat, 4 Jul 2009 13:35:07 +0000

    Dear Concerned,

    My name is Jawaid Iqbal, I m resident of F.B. Area Block-7, from last week my ptcl triple play project on my landline # 021-6310207 is facing below mentioned problems:-

    1. NVOD’s channels are working but there is not sound, only video appears.
    2. My DSL disconnect after every 10 to 15 minutes due to which i am my triple play project disconnect.
    3. Whenever a call comes or i call to anyone my DSL disconnect.

    So it is requested to you please look into these matters & resolve it as priority.
    I have complain about this so many times but i didn’t get any reply from your side.
    Still i feel there is hope to resolve this issue from your side.
    Please resolve this matter to get full pleasure from this new technology.

    Thank’s & Regard’s,
    Jawaid Iqbal

    Landline # 021-6310207
    Cell # 0333-3366246
    0312-2040680

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  • Yes! Finally!

  • A.R.S.

    they should be sued for millionzzz

  • malik

    my smart tv also dont work if i rewinds the channels , live video for smart tv is ok

    any one else facing this issue

  • malik

    i will be happy and thankfull if propakistani write a detailed article about ptcl smart tv.

  • M.FAIZAN

    Dear Concerned,
    Now it’s enough, this matter has seriously creating problem for me. I am discontinuing this service i m not going to pay any dues. This service is not working from the date of installing. I have made several complains & follow up which are not yet resolved. So please from today discontinue my connection
    Further from installation man ur employee told me that this 4 mb service is not properly working in this area. If you resolve DSL problem then your IPTV will not work properly. If you resolve IPTV issue then ur DSL will not work properly & same with your phone line.
    (Above words from ur help line)
    So please i request you to discontinue this service from my number.
    Thanks & Regards,
    M.FAIZAN
    021-4012882
    b-111,block – 8,
    Gulistan-e-johar
    [email protected]

  • syed javed raza

    i have to cancel my double up pakage for broadband for this number 02134651964 kindly remove the broadband service and change it into student pakage

  • jam YASIN aLi

    assalam alekum i.m from tharu shah naushahro feroz district sir actually about two months ago my dsl is not working the browsingy is not working its so bad i have call the visitor in our city tharu shah his name is Masroor he should not give me response the visitor of tharu shah city masroor is eligaly bad person i said him please solve my problem he says nothing i solve ur problem i said if i have complaint on ur name he says me go and registered my complain but i did not solve ur problem the visitor of dsl tharu shah city masroor says the all helpline users are ediots so sir please do some action about this man and plz sir give him steefa plz sir i have complian on this man but no one can do action on this man so sir plz you do some action on this man and leaves on his job city tharu shah district naushahro feroze sindh dsl user no 0242433226 my m0bile n0 is 0306-3403960. now at this time my modem is not browsing modem no A1020-16T so sir please do some action on DSL visitor of tharu shah city district naushahro feroze DSL visitor name is MASroor

  • faraz

    These filthy workers of PTCL are extremely corrupt & dishonest with their consumers. I have been reporting for restoration,which had to get done week ago. but yet i am waiting for dial tone :) more surprisingly they have sent me 2 messages of “Your complaint has been resolved”. I am feeling to abuse them badly,with special language right now.

  • Muzaffar Ali khan

    I had installed the Smart TV service last month. That is “THE WORST EXPERIENCE” ever.
    The staff available on 1218 or 1236 have no idea how their operation people respond to our complaints. NO RESPONSE from exchange after about 20 complaints, and plenty of assurances from the 1218 staff.
    WARNING TO ALL: SMART TV IS THE WORST CABLE SERVICE. Go for local cable vendor, which are much more reliable than PTCL Smart TV

  • irfan khan

    zardari aur ptcl mein koi farq nahin hai dono sirf choth bolte hain aur luttey hain

  • M Shafiq

    M Shafiq From Dera ghaziKhan sir 6month ho gy hn evo k hawale se cmplain kra kra k thak gy hum shaher se 20km dor rhte hn hamen evo use krne ki saholat nai hai hmare nazdek 1tower lga hoa hai vireless ka 10sal se working hai use upgrade nhe kia ja rha hum shaher gy thy ptcl office odhr apk Evo k parchaser hn shahid sahb un se bat ki tower upgrade krne ki kehte hn 1kror lgta hai usk oper hmare pas abhe itni raqam nai k hum use upgrade kr sake hmari guzarish jnb se k hamen bhe agy barhna hai pls hamen Evo ki3g ki saholat di jay sir tower ShahSaddardin me lga hoa hai hmare elaqe me 1so se oper Evo k connection hn hmari complain pe gaur kia jay jnb se guzarish hai Email address is [email protected]

  • M Shafiq

    M Shafiq from DeraGhaziKhan jnb main pehle bhe mail kar cucka hn k hamare nazdeki tower ko upgrade kia jay jo k Shahsaddardin me lga hoa hai aj mujhe cal ae the apk cal back department se par khatirkha jawab nai mila hamare isue k opar k tower upgrade ho sackta hai k nai hamari guzarish hai k hamare elaqe me Evo 3g ko use karne ki saholat di jay

  • Ali

    Why you guys dont take any action on the complaints thing.? Ive called like for 30 times and reported about the problem. But no one is taking any step and i am still facing the same issue with this dsl. Kindly take some action on my report or else i’ll change my connection and will switch it on some other network. Hope you guys will take some action soon.

  • sohailahmed

    im not hapy your service

    sohail ahmed hyd 2621257

    03332608664

  • sohailahmed

    past 3month my phon are dead min 70 days i wa complain my self or also visit your exchang bt no releif so i want to disconect my fon pleas……………………..0222621257 cell 03332608664

  • zain

    i want to convert my cartoon network in Hindi in smart tv

  • Hammadullah

    when i fill registration forum at evo.com.pk then shows mdn already exists…
    so what i do ?

  • Hammadullah

    plz tell me !!