Web Based Public Grievance Management System Announced

NetSol Technologies today announced that the company was awarded a new contract with the Government of Pakistan to develop and implement a public grievance management system.

The new system will be in support of the government’s drive to introduce e-government concepts for providing improved services to its citizens.

The online grievance management system will be a key enabler in offering citizens efficient and transparent access to government. According to the agreement, NetSol will provide a web based interface for citizens to report and track their grievances, along with automation of workflows for the processing and handling of submissions.

Commenting on this occasion, Mr. Salim Ghauri, NetSol Technologies President Asia Pacific, said,

“The provision of a public grievance management system is a continuation of our support to the government in extending citizen-centric e-government services in the country.

It further strengthens our track record of delivering successful and high impact solutions in the public arena. We see tremendous opportunities in developing e-government solutions, leveraging leading edge technologies for the public good, and look forward to building our presence in this key sector of the IT services market.”


  • Farigh

    If it’s in English, forget that it will make any change.

  • Abdullah

    it is absolutely unbelieveable that a common man’s problems would be LISTENED and SOLVED in a country where the chief justice says “even in a jungle there is a law but in pakistan”.

    The question is WHO would listen and WHO would solve.

  • K Ahmed

    I applied for PTCL landline, got a call from relevant exchange for installation but then they never showed up, i called them, met relevant person many times but he kept on promising. I talked with SDO, wrote emails to DE phones but of no use. Waiting for it from last 3 months.

    I wrote to PTA, but still no action from PTCL, though PTA complaint cell forwarded my complaint to PTCL.

    Can someone guide me how to wrote to Etisalat Management ? I tried to find email address but didnt get any yet.

    Can someone guide please.

    Note: Sorry for this as it is off-topic.