Web Based Public Grievance Management System Announced

NetSol Technologies today announced that the company was awarded a new contract with the Government of Pakistan to develop and implement a public grievance management system.

The new system will be in support of the government’s drive to introduce e-government concepts for providing improved services to its citizens.

The online grievance management system will be a key enabler in offering citizens efficient and transparent access to government. According to the agreement, NetSol will provide a web based interface for citizens to report and track their grievances, along with automation of workflows for the processing and handling of submissions.

Commenting on this occasion, Mr. Salim Ghauri, NetSol Technologies President Asia Pacific, said,

“The provision of a public grievance management system is a continuation of our support to the government in extending citizen-centric e-government services in the country.

It further strengthens our track record of delivering successful and high impact solutions in the public arena. We see tremendous opportunities in developing e-government solutions, leveraging leading edge technologies for the public good, and look forward to building our presence in this key sector of the IT services market.”