Manage Your Zong Prepaid Numbers with E-Care

Here Zong comes with another exciting portal for their users who have access to the internet.

It is something like Telenor’s Web self service but with more options and feature than of Telenor’s web self service.

Named as Zong’s E-Care web portal, which was previously available for only postpaid customers is now accessible for Zong prepaid users too – to manage their Zong Numbers and various related setting .

Located at http://ecare.zong.com.pk:8080/aiecare/index.jsp

How to Register:

All you need is your Zong Number and CNIC – that’s it. And when you login Zong will use your registered name against your Zong connection.

Once logged in, you can perform plenty of tweaking with your Zong number. You will have full control over whatever you want to play with your Zong Number.

Monthly bill details is only for postpaid customers, however, for prepaid customers there is account recharge history with full details of recharging.

Click on payment history, choose month and click submit: Remember that Zong E-care service will use popup window to show your account recharge history, so allow your browser to let Zong E care site to launch popups.

Other features include, account usage details, where you can see your call records, SMS records etc with complete details. I haven’t seen Warid or even Telenor providing account history with these much details even to their postpaid customers on their webportals.

But there is one odd thing here with Zong, it gives account history details for prepaid customers for only last fifteen(15) days. And yes Zong Ecare will use popup windows here too to show up your chosen history details.

Other amazing part of Zong E care is that it can show you remaining Free minutes or Free SMS, or even remaining GPRS package details, with expiry or next package deduction details. Its free YaY.

Zong Ecare offer you this facility for recharging any Zong account of friend or  family or your own Zong account using Card Recharge option, just type Zong number and PIN number of scratch card – and you are done.

Services activation/deactivation options, settings change, package conversion, lost sim blocking, friend and family options are all other features of Zong E Care – Please note that Normal VAS charges apply for using these features as per Zong Policy.

Zong has done better than Telenor and Warid’s web-portals in terms of features, but Zong may lack behind if we talk about design and user experience.


  • why do zong even bother, you would think they would just give up trying to copy the likes of Telenor and Ufone, it is all about managment, people and ideas. not copy paste becuase it works else where.

  • I don’t know y Ufone isn’t giving this facility to even it’s postpay customers. Thinking to port out.

  • yar yah zong buddy ka bar me koi package nakalo plz plz yar sumjha karo apsay to ufone wala buht acha han

  • hey admin please guide. i tried to register at zong ecare but no luck. they give me a error i think this is the error. cannot set password, password request error. please help me.

  • koi mje guide kr skta hai k jab me apna number zong ecare per apna number rigister krta hu to RUNTIME EROR a jata hai plz is ka sullion ho to bhi mje btao ([email protected]) is mail per bta dey plz

  • also facing the same problem dude
    do anyone have any idea that how v can register our num for E care

  • i think zong ebill was easy and better for callrecord checking, the customers are facing so many problems while they want to login, plz activte ebill again.thanks

  • yar zong e billing wali website kitne dino se nahi chal rahi kya masyela hai kisi ko koio pata ha is k bare m,Ya is ka koi aur alternative.

  • kya app bata sakte hain k call detail k se check kar sakte hain zong ki

    plzz btaien ye zong e bill wali site se call detail kyun nahi aa rahi

  • sir i want to know that this e care system is also present in mobilink service if yes then his link plz send thanks.

  • Zong E-Care service is very good. This service is active till now. I have checked my account details today. To check ur last 15 days calling history, log in to ur zong e bill account. now click “Information” link. then go to “Usage Details” link. You will see start date n end date. Click “Submit” button. A new pop-up window will appear with ur phone calls details during last 15 days like ur number, other person number, call start time, call end time, duration of call, deduction amount in rupees, tax details, total deduction etc.

    • dear i m using e-care web but every time user login error comes again and agian my number is 03123191884 and i sign as 123191884 or 3123191884 ?????? what i type ??

      • U should enter ur number as 3123191884 then enter ur password and then enter random key which is case sensitive.

    • agar ap ko zong ya kisi or network ki call+sms history janani ho to ap mujy contact ker sakty hy. 03057228157.

      my name is faisal.

  • yes its a good service.. and i appreaciate that… bt the major problem what iv seen is, u can only check ur usage details twice a day.. if i need to trace back a number.. i have to wait for the next comming day.. Grrr…. plz remove this retrction on checking Usage details..

    • Yes dear. Twice a day limit is very low. It should be at least 10 times. This limit is only for prepaid connections.

  • Hey friends….yaar mujy aapki thori si help chye.Meny zong e care active kya hai.lekin mujy meri usage detail or payment history nahi pta chal rhi..jab b submit per click kerta hn koi process nahi hota.if is it error then please tell me the solution.thanks
    Subhan Ahmad.

  • NO DOUBT its a very gud service bt every yime whn i chkd i di`t ths bz there iz a oblm like run time eror,,logn eror and may more?

  • Hey friends….yaar mujy aapki thori si help chye.Meny zong e care active kya hai.lekin mujy meri usage detail or payment history nahi pta chal rhi..jab b submit per click kerta hn koi process nahi hota.if is it error then please tell me the solution.thanks
    Subhan Ahmad.

  • malani Frnd mery pass E care A/c main Call History open nahe hoty plz some buddy help me about this mater.02135441303

    • yar zong mai koi esi chez he hi nahi sirf nam rakh diya he ecare magar andar kuch rakha nahi sab fake he est are west u fone is the best 1 mint mai call histri a jati he

  • asalam o alaikum
    your all packages r fantastic specially 24 hours free call city package i think in feature zong finished the all telecoms

  • eCare par maine apna account b bana lia hai lakin phir b calls ki detail show nai ho rahi, aisa kio hai, plz plz reply me. kese calls ki detail check ho gi>

  • service to zong ki bohat he achi hai per charges ki detail pata chale to thek hai

    or RAMDOM KEY image main show he nai hoti

  • YAR PLZ MUJY KOI BATAO K ZONG KI CALLZ HISTORY DELETE HO SAKTI H KYA
    R MJY MERA PASWORD NI MIL RAHA WAHAN SY MERY NU PY SEND HO JATA H LAKIN MJY RECEVE NHE HOTA PLZ HELP ME AT [email protected] R 00923435087118

  • PLEASE YE BATA DAIN K ZONG MAIN E CARE SE KISS TARAH APNA DETA CHEK KIA JA SAKTA HAI?
    SYED UMER GARDEZI APP NEWS KARACHI
    03125632968


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