Ufone Launched Self Care Portal

Earlier today Ufone launched Self Care Portal to help out its customers in maintaining their account. People can now select from a wide range of products offered.

You can find out or change any information required. From viewing CDRs to changing VAS subscriptions, from switching tariffs to maintaining FnF, everything is now just a click away – no need to walk into a customer Support Center or to make a call to avail such services.

Here are the various options that one can avail

  • Customer Profile
  • Billing & Credit Details
  • Transactions Details (Ushare and card reloads – in and out share)
  • Friends & Family Numbers
  • VAS Details (You can add/remove services)
  • PIN/PUK Details
  • Address Change
  • Blocking
  • Restoration
  • Duplicate Bill
  • Tariff Details
  • Shorts Codes
  • Bill Delivery Details

If you change anything via this portal, you will be notified via SMS from Ufone about the changes. Portal can be reached at http://www.ufone.com/ufone-diy/login.aspx

Charges:

There are no portal charges and it is being offered free of cost.

Ufone said that portal is launched by Ufone only to facilitate its customers and enhance customer experience with Ufone. The only charges are for the respective service that the customer chooses to use.

Price mentioned on portal page, Re. 1 plus tax per day are for info services, registration and access to portal is free.


  • Rizwan

    Hi,

    There should be option to view call records and charges as Zong is proving.

  • samz

    I think there is some mistake in headline

  • ali

    very nice
    aamir bhai is it free of charges or what??

  • Mani

    A little info missing :

    Charges:
    Account and Info Services Charges (Prepaid & Postpaid) = Re. 1+Tax per Day

    ZONG is giving this for free

  • ali

    then it’s not fair yar 1 up daily ka phr kia faida ha
    ??

  • imi

    i think its free for 1 month on uth package

  • if they charge 1 rupe per day then its useless. Bcoz zong is giving the same service for free.

  • Oh bhai Jan

    Guys Rs.1 daily charges are on info services not on self care portal.

  • IKHAN

    I think its 20 paisas per day or so.

    • IKHAN

      Sorry guys it 1+Tax per Day and it is written at login page

      Charges:
      Account and Info Services Charges (Prepaid & Postpaid) = Re. 1+Tax per Day
      To unsubscribe send UNSUB to 491 & follow the instructions.

  • admin

    There are no portal charges and it is being offered free of cost.

    Ufone said that portal is launched by Ufone only to facilitate its customers and enhance customer experience with Ufone. The only charges are for the respective service that the customer chooses to use.

    Price mentioned on portal page, Re. 1 plus tax per day are for info services, registration and access to portal is free.

    • ali

      aamir bhi can you ex plane in urdu plz

      • admin

        self care portal par registration karna aur use karna free hay. lakain agar app koi service use kartay hain, for example daily horoscope updates enable kartay hain (jin ko info services kaha jata hay) tu uss par Re. 1 plus tax per day charge hoga. Self Care portal use karna bilkul free hay.

        • ali

          aamir bhai boat shukria aap ka

        • ali

          aamir bhai kia registered karny k lia jo CNIC number lakhty han usi number sy SIM kia registered hona lazmi ha?? q k main apna CNIC lakhata hon laken invld CNIC number ka error data ha
          SIM mary name pay ni ha

          • admin

            yes cnic jiss par SIM registered hay

            • Yasir Latif

              Dear Amir. I am unable to login on Newly launched Self Care Login Page. The error is like ‘Invalid Credentials or User not activated’. Even I am using the same password on my old login page. I logged my complaint on Call Centre but all invain. Could u plz help me out.. Appreciated! Yasir Latif 03334443131

              • admin

                You must check helpline – we can’t help with Ufone’s support matters

          • M.Fahad

            mnp 667 per send ker hoo CNIC number ajahay ga

    • zak

      its free but worthless becaue we can do nothing except veiwing

  • if its free then its great. I will love to give it a try.

  • i checked u portal now. its great easy to understand. if ur number is already registered at ufone’s website then there’s no need of register it again. just enter ur old password and hit login.

  • fahad

    its really nice

  • Talha Rafiq

    When I login with my details,, it gives the error “Failure”

  • rashid

    amir bhai agar balence shares ki detail dakhon to kya charges hain agar uloed ki detail dakhon to kya charges hain

    • Umair

      Which old password?

  • Muhammad Ali

    ok let me try it… Yaar bus yeh free hi rahyyy

  • Haris Humayun

    it is free but useless zong and telenor are giving more serivce with call details including free mins and sms location base service and even call block service

  • Rafaqat Ali Ranjha

    Its a great job by ufone but unfortunate we are if compare with telenor and Zong giving even the call and sms details and recharged amounts with a long detailed record. Its pitiable in this regard. Telenor is the best in this regard.

    Rafaqat Ali Ranjha

  • The Truth

    they should change the Ufones name to U-Get-There- Eventually, they are always the last mover.

  • Asif

    Dear when i try to log in then error is that ” Invalid Credentials or User not activated’”

    • Umair

      For those who get this error, ‘” Invalid Credentials or User not activated’”’, most probable reason maybe that your password is in uppercase, because while entering the verification code, you might have turned the Caps Lock on.

  • Faran Jamal

    @Kamran Bukhari, its not earlier today, atleast 10 days have passed because I used it then.

  • Faran Jamal

    @Asif, if you registered on their site before this portal was launched (i.e. when their was the conventional one) you will have to register again.

  • Asif Sajjad

    For those who are having login problems….

    I have figured it out

    Just request that “Forgot Your Password”

    And you will have a new FORM of password resetting
    Just enter the code you receive from Ufone @ that time

    And enter your new password

    Then login with your new password

    Works 100%

    Have phun !!! :p

    Regards

  • Yasir Latif

    I am unable to login on Newly launched Self Care Login Page. The error is like ‘Invalid Credentials or User not activated’. Even I am using the same password on my old login page.

  • Yasir Latif

    I tried several times but all tips useless. I logged complaint regarding this query but technical staff suck! one week has been passed but problem is still over there even i am postpaid customer of ufone. I observed there is no difference b/w prepaid or postpaid customer for ufone. thats why mobilink indigo win the race in term of postpaid and customer services.

  • The Truth

    Good work Ufone – it looks like your self care portal is not customer friendly – like the rest of your services

  • Vicky

    Account and Info Services Charges (Prepaid & Postpaid) = Re. 1+Tax per Day

    What is mean by Account?

  • rashid

    Billing & Credit Details
    Transactions Details (Ushare and card reloads – in and out share)
    Friends & Family Numbers
    VAS Details (You can add/remove services)
    PIN/PUK Details
    Address Change
    Blocking
    Restoration
    Duplicate Bill
    Tariff Details
    Shorts Codes
    Bill Delivery Details
    income tax certificate
    all the above services are not offered by ufone ufone a complete failure i just loginto ufone but it is useless nothing is accesable

  • Manzoor Akbar

    i am facing the same problem of ‘” Invalid Credentials or User not activated’”’. I contact helpline,amd they say that this service is available only on youth package.

  • JK

    Their self care portal is a joke. I uploaded 1500 Rupees Balance by cards to Self Care Recharge, so I could convert my Pre-Paid to Post-Paid by self care. I received SMS that the amount has been added.

    Then I chose the details and went ahead with the change. It said the change is done and for a few minutes the portal was showing my details as Post-paid, then my signals went away. Phone kept saying “SIM Registration Failed” and the portal reverted me back to Pre-Paid and the 1500 Self Care Balance is no where to be seen.

    I called Ufone Helpline, they are not even aware that there is an option on SELF CARE which enables users to convert from Pre-Paid to Post-Paid, what the hell is this?!!!

  • now u can check call history @ Self Care

  • ab app SELF CARE k throug call history jan sakte hain mazeed maloomat k lye 333 per call karain

    Regards,
    Ufone
    it’s All About U!!!

  • ADNAN

    Invalid Credentials or User not activated

    WHEN I LOG IN THEN RECIEVE SUCH MSG Y?

  • naeem

    me ne ufone pe selfcare acount bnaya or login horha hu to invalid credential or user not activated aa rha hai,or muje ufone walo ne kaha k ap dubara register karen to solve hojaega,so me ne duara registr kia to registration k page ko fil up k baad me failure ajata hai,or usi waqt login try krta hu to wohi invalid credential or user nt activated aa rha hai,plz amir bhai ap he ufone se ya kahin se puch k muje mail ker den,me ufone ko cal krkr kthekk gya hu,wo kehte hen khm ne cmplain add kr li hai jald thik hojaega,magr abi tk kuch nhi hua,plz apkuch kijye or muje mail kijye

  • salam i face a problam yar selfcare uth waly nahi use kr sakty mjy call details chahye thi jab k uth selfcare main call detail provide nahi krty or han uth k ilawa tamam packages pe selfcare availible ha call histry b dikhaty ha.
    plzz uth call histroy kesy find kry i am waiting

    • mohsin bukhari

      yar yeh ho skta h magar es ka jawab sirf ufone walon ke pas h

      • sheikh

        uth walay bhe call history check kar saktay hain… :)
        ufone ne option nahi di wese, but u can do it

        Pehle login karo uth portal pe,
        then browser mai ja k is link pe jaao

        http://www.ufone.com/customer_CallHistory.aspx

        now u can get call history …

  • omer

    yar ye ufone walon ne acha nhi kea. unho ne call history check karny k leye per check 12rupees charge karna start kardeye hein. boht boht boht he ghatia kaam kea hay ye to…!!! ab har ek check k leye hum 12 rupees dein gey kya???
    pehly hum apny bachy kay number ka asani se detail hasil kar skty they.magar ab musibat khari kardi hay inho ne. sharam ka maqam hay yar itna tax inty charges k bawjood ab site ko bhi nahin chora inho ne. har jaga se bas in companies ko pese kamany ki pari hoi hay

  • Mansoor

    hello pls bht urgent problem hai pls help me mai usa mein rehta hn lakin ufone selfcare k liye mai register krna chata hn- aur jb mai register krta lakin pir air error aati hai “INVALID CNIC” pls help me iss ka kya matleb hai q k mai correct NIC aur phone number use kr raha for signup please help me thanks

  • Unknow

    Alot of users daily complain on help line about Ufone self-care a/c’s problems but they don`t care about any complain just hold to the user for a few minutes & then cut off user’s call by saying that we are transfering your call to the related person/deppt. In fact, they have failed to provide Self-care Portal services. Therefore, please don`t waist your time & money on this 3rd class service. Beside it Telnor & Zong are maintaing perfectly to self-care portal’s services. We all ufone user’s should protest against their irresponsibility by written or finally we should change the connection.

  • awais

    can any body tell me that how can i check my calling details of ufone? when i login to my account so i did not find any option to be clicked for checking my calling details…. i wanna your help plz

  • mansoor

    hey awais bhai if ur on Uth pakage or prepaid u cnt check ur details only ppl on postpay can check this is crappy right?

  • anu

    i m unable to login how can i reset this problem plz help

  • imran

    masha Allah i like it

  • Ufone CSE

    There is no more any problem in self care…if problem persist try changing your browser settings!!!

  • Amir Alam

    Assalam o Aliqum

    Sir maine ufone website p registration ki hein main VAS Details se kuch services active ki thi
    CALL CONFERNCE
    CALL FORWARDING
    but ab main is ko completly desible ker raha ho to ya desible nahi ho raha hein… its still active is p click howa hein main is ko uncheck ker k update kerta ho to website refresh ho jathe hein par wo still check selected hota hein our ager main koi dosri server etc.. i mean call waiting check select kerta on active k lia or call forwarding ko uncheck kerta ho to ya error atha hein..
    Activation: Sorry, Customer’s Service either not active or busy for another provisioning request.

    Deactivation: Sorry, Customer’s Service either not active or busy for another provisioning request.
    ya main 1 month se try ker raaha ho nahi ho raha hein what is a problem???? please help me sir i will waiting for help maine help line se bohot try kia but kuch nahi kerte bs ya karo wo karo sab ker lia..

  • faraz

    i want to register my phone no and giving me wrong registeration key so then what to do for that how i can get registeration key plz help some one

  • ali

    hi dears
    kia ap mjy pasward get krny ka method bta skty hn

  • Gul Rajar

    Mujhy apni call record Detail chek karni ha kia aap bta sakty ho plz

  • muhammad israr

    i want to how u fone post package to expensive, its not fair

  • plz show me my phone record. i m not satisfid 4rm ufone service

  • mk

    Ufone walon ko katora de ker road per betha do. behtareen packages hain inke, lakin yeh khamoshi se paise kat-te hain her chez ke. tasver ka wo rukh dekhate hain jahan yeh sabse ache hain, per paise katne main koi kasar nahe chorte. mere hisab se ufone is one of the best service, lakin yeh cheapness to na krain ke baghair btaye hidden charges kat-te rehte hain.ab yeh call history ka option diya hai, yeh useless hai. isper click kero to kehta hai balance nahe -jabkay mobile main balance hai. 12 PKR charge kerne ke bad bhi ager yeh haal hain to afsos ka makam hai.

    ufone bht achi service hai per apni cheapness thodi kam krain yeh log.

  • awais

    can any body tell me how to recharge self_care account. actually I have rupees 75 in mine account. when i try to check my detail then this msg shown

    “The avalaible amount is less then the amount required for this activity, please recharge your Ufone Self Care Account.”

    dose anybody know what is the problem.

  • mir

    ufone salf care men se sms history kese check kerty hen.

  • kashif

    Can i view my SMS record too via this service??

    • Umair

      Only sent number and time of sms, not the content.

  • Maaz

    To recharge your self care account there is already an option present there to chargeup.

    As for sms history u can only check the numbers of outgoing sms the text cant be checked.

  • BILAL

    plz some one help me , i can”t open my account ,the error occur is invalid credintal . plz replay me at my email if some one know about this problem ,thanks

  • shafaqat

    please koi mujhe yeh bataye k m kesy online sms check kr k read bi kr sakta ho kisi bi network k.

  • a.rehman

    How to use silf cre

  • Hasan ali

    my ufone isn”t not login i have trouble in key ,,,,,,,what should i do i don”t understand how to give the key.every time they show invalid

  • Ali

    dear admin register krty waqt apna email adress jo diya tha woh main change kr sakta hon ufone self care Account ka yani profile email address plz help? or kese?

  • agha

    mene self care balance recharge kiya, lekin usko use kese karein, balance show bhi horaha he, lkn use me nhi aaraha

  • Junaid Danial

    bhai agr kisi ko telenor ya kisi dosry network ki call or sms history lyni ho to ap mujy contact ker sakty hy. my yha sub ki call or sms history post ni ker sakta.
    003-0790037

  • M.Zahid

    Junaid bhai is no ki owner ship bta dan plZ
    03448768623

  • Junaid Danial

    ye lo zahid bhai

    Name: MAZHAR HUSSAIN
    Number: 03448768623
    CNIC: 3330320827461
    Address: – – CHAK NO 343 JB TOBA TAKE SINGH G.P.O. Central 2

  • Junaid Danial

    bhai agr kisi ko telenor ya kisi dosry network ki call or sms history lyni ho to ap mujy contact ker sakty hy. my yha sub ki call or sms history post ni ker sakta.
    003-0790037

  • Junaid Danial

    bhai agr kisi ko telenor ya kisi dosry network ki call or sms history lyni ho to ap mujy contact ker sakty hy. my yha sub ki call or sms history post ni ker sakta.
    003-0790037.

  • Junaid Danial

    bhai agr kisi ko telenor ya kisi dosry network ki call or sms history lyni ho to ap mujy contact ker sakty hy. my yha sub ki call or sms history post ni ker sakta.
    003-0790037,

  • Zuhaib Hassan

    when i am trying to login then message is displayed invalid credentials. number and password is correct. plz help if any1 know about it.

  • sohail

    SOFTWARE TELENOR YA MOBILINK JAZZ CALL OR SMS HISTORY SOFTWARE KISI KO
    CHAIYE TO CALL ME 0315-8378529

  • sohail

    SOFTWARE TELENOR YA MOBILINK JaZZ CALL OR SMS HISTORY SOFTWARE KISI KO
    CHAIYE TO CALL ME 0315-8378529

  • sohail

    SOFTWARE TELENOR YA MOBILINK JAZZ CALL OR SMS HISTORY SOFTWARE KISI KO
    CHAIYE TO CALL ME 0315-8378529

  • sohail

    SOFTWARE TELENOR YA MOBILINK JAZz CALL OR SMS HISTORY SOFTWARE KISI KO
    CHAIYE TO CALL ME 0315-8378529

  • Faisal Mehmood

    CNIC Error: Incorrect CNIC. CNIC does not exist in records.
    m getting this error while making my customer care account can you help me admi plz ???

  • ibrar ullah

    how i unblock my ufone number from my ufone selfcare account
    how i unblock my ufone number from my ufone selfcare account.when i working in self care account to searching call history.but i click blocking button .due to which my sim is blocked.