Pakistan Telecommunication Company Ltd (PTCL) has launched its bill collection at Ufone Customer Services Centers to facilitate its customers.
This new facility would be in addition to already existing 84 bill collection points, operating through various one stop shops, walk in centers/revenue offices of PTCL in various cities of the country.
Muhammed Nehmatullah CFO PTCL highlighting the significance of customer care said that bills at new collection points will be collected from 9.00 AM to 5.00 PM during office hours (Ramzan time: 10 AM to 04.30 PM).
Advisory member Etisalat Mohamad Essa Al-Taheri said that customers now do not need to carry their invoice for payment of PTCL Bill. They just have to confirm their telephone number and name to the cashiers at the collection points for bill payment.
It also gives them the liberty now to pay their bill anywhere in Pakistan. A customer of PTCL enjoying services at Lahore can pay his bill at Karachi or Islamabad or anywhere at the collection points. It also enables them to avoid late payment surcharge if they are visiting somewhere else from their home station, he added.
He further said that online system has been installed at the collection points which would update the customer accounts on real time basis as soon as payment is received. This would further result into automatic restoration of suspended lines without requirement of showing the copy of paid bills at PTCL offices.
This facility is activated on all Ufone Customer Services Centers.