PTCL Resumes Operations, Customers Urge Bill Waiver

PTCL employees are returning back to work after almost a month and half long strike.

The longest strike in the history of PTCL has piled up tons of tons of complaints, repair work and other operations’ deficits in all departments of the company.

PTCL exchanges and One Stop Shops are being bombarded with customers. In these conditions, linemen have become un-available due to huge number of complaints.

PTCL staff, in a conversation with ProPakistani, communicated that it can take weeks to get the work to its normal routine. He confessed that strike resulted into no good but troubles for customers and more work for staff to do now.

Whole nation suffered due to employees strike, which concluded recently despite management didn’t agree to workers’ demands.

PTCL employees were demanding 50 percent pay raise, while PTCL management insisted on 30 percent increase in salaries, across the board, while 20 percent another hike based on performances.

On other hands, customers are complaining that line rent of services, which remained out of order during the strike should be waived.

Customers protest that they suffered due to company and their employees, now, instead of compensation company is charging them for services they never used, including but not limited to PTCL land-line, DSL and others.

Tech and telecom reporter with over 15 years of experience, he works as founder of ProPakistani.PK

  • They have history of that. May be because they are monopolist in this industry. When they came with Pakistan Package and activated on whole nation line charging Rs. 200/- a month and customers had to deactivate it.
    Its like these services are not option for customers, its compulsion.

  • ptcl has created monopoly in unlimited broadband but not in service i dont know what other companies are looking for :-?

  • one month strick ptcl telephone and dsl is off, lots complaints but nothing till the end of strick, what is this, where is going Aurthority,

  • Is’nt it amazing that Billing Department was NOT on strike but all others were?

    They sent me bill for that is still not with me.

  • Nothing will happen…

    1- PTA is sleeping after Shahzad Alam.

    2- Government wants money out of pockets of people, what PTCL will earn, government will have its share so NO CHANCE.

    I can bet on this that if this strike was for even 6 months you and me were still forced to pay.

    Pakistan is a country where voices against such injustice go unheard specially in such a regime of “Khappay Khappay”.

  • Go for other companies. Now they want to challenge their customers. If they didn’t waive the bills then ptcl is likely to revise its ancient time with no customers

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