Zong’s M9 In The Spotlight

M9TV screens flashed repeatedly with a strange and appealing ad ahead of New Year. The TVC got aired countlessly with the tagline comment “The life does not sail smoothly as you planned and finally referred to a solution, that is, M9- What is your plan?”

The Campaign:

A different concept and strategy in the cellular world that literally touched the perfectness as the success has become inevitable in few days to attract a huge section of customers.

Zong’s brand “M9 – What is your plan?” has been successful in creating its niche space in the immensely saturated market, magnetizing hundreds thousands of customers on its network with its unique offer that provide customers a freedom to plan their own packages.

As per official data, made exclusively available to ProPakistani, the new brand has witnessed the requests of more than 0.3 million online number registrations in just 15 days since it opened booking of numbers on December 30. This showed the average booking rate 20,000 per day in the period.

The brand’s catchy advertisements have created persuasive hype among the masses, who click the web-portal as its address was made public in the full commercial advert.

The M9 web-portal, which was exclusively developed for numbers’ booking, received overwhelming response and was visited by 275,000 users on the first day, which actually chocked the web server.

The capacity of the portal was enhanced subsequently to facilitate huge number of expected visitors.

The facebook fan page of the brand had garnered more than 5,000 people in first two days. No, the number of fans have now reached 17,500 mark.

Facebook fan page of M9 is holding different competitions for its members. The winners will be receiving scratch cards, iPod Nano and other giveaways.

In contrast, M9 received lukewarm response on Twitter as it has only 505 followers so far.

Zong’s officials are very confident over the success of M9 as the customers responses towards service have been increasing with each passing days.

The M9 brand will enhance the subscribers’ base of Zong as every customers have to buy a new SIM in order to get self-designed tariff plan.

What is new in M9?

Majority of the people assumed that it is Zong’s exclusive brand for youth as if rest of the market players. Though, as saying by officials, it targets “young and energetic customers” who have been looking for affordable tariff plan to meet their daily needs of communication and fun with.

You have to book your number first through web-portal where you first enter your name and given numbers’ image into form.

Mr. Waseen Jaffry, a numerologist, will decide your M9 number, which will be lucky for you in the daily life, company claims.

According to him, “Numbers play a vital role in your life, can you imagine forecasting the future on the basis of Numbers, or know about the ups and downs that will come your way.”

This is one of the unique techniques to attract a large number of customers particularly those who have a firm believe in horoscopes and the moments of stars.

Though you need to consume few minutes to choose your desired number but you can book five SIMs’ numbers at a time.

You can also design your desired number, which could be

  • Names – e.g. Rehman (this will book the number ‘2627336’, if available)
  • Golden Numbers – e.g. 6667770, 2233445
  • Important Dates – e.g. Birthdays (this will book the number ‘0909830’, if available)
  • Shorts Phrases – e.g. I Luv U (this will book the number ‘4058808’, if available)
  • Zodiac Signs – e.g. Scorpio (this will book the number ‘7267746’, if available)

This is exactly the same concept Zong introduced earlier at its launch.

You need to be patient to get your lucky number’s SIM in your hands or you can collect it from nearest franchise.

Customer without connections can not avail lucky number on the advice of numerologist, Waseem Jaffry. Besides, customers can switch over their network and number through MNP.

M9’s cross-examination

When you enter the website, a dialer welcomes you with tantalizing green colored images.

The dialer offers customers 12 packages that include voice, SMS, internet and free-minutes options that suit to its daily life needs. Packages are ranged from Rs 0.90 to Rs 2.20/ min. on the top of this, customers will receive daily free minutes based on the usage of previous day.

These 12 packages have been further categorized for customers to choice of free minutes and SMSes as per their convenience.

For instance, An M9 package offers

  • Call Rate: Rs. 2.20 plus tax per min
  • SMS: Rs. 1 plus tax per SMS
  • GPRS: 11 Paisas per 8 KB
  • Daily Benefit: One free min on using 1 min (Daily benefit is for on net use only and has a validity of 1 calendar day)

This plan comes with following free monthly SMS and minutes, you can choose any one out of following options:

  • 31 Free Minutes
  • 23 Free Minutes + 23 Free SMS
  • 16 Free Minutes + 45 Free SMS
  • 8 Free Minutes + 68 Free SMS
  • 90 Free SMS

The free-minute formula is also the same that the Zong introduced with the voice packages.

However, M9 offers voice bundle for the first time for pre-paid customers as if tariff of post-paid connection. It includes packages with fortnight and monthly validity, which the customer’s could avail on the recharge of Rs 200 to Rs1,000.

A subscriber also plan his or her tariff as per limits defined by the company.

M9’s Advertisements

The success of the package refers to its different marketing strategy and captivating advertisement campaign.

Starting from December 20, a viral activity was initiated across the country through websites and blogs. Mr Waseem Jaffry portrait was every where in the place of Zong’s advertisement without any sign or company’s brand name.

The adverts’ viral campaign was appealing but a bit confusing as audience had no clue about the product in the face of Waseem Jafrfry.

The teaser’s campaign started appearing on the screen with incomplete ads, which was first leaked and then on aired on TV channels.

On January 2, the brand “M9” was revealed completely to the masses with full ads on print and electronic media. Besides, the brand’s new ads followed the same trend


  • khan

    website is flash based, may be due to this reason it will not be user friendly. But over all its good and no doubt getting a good response.

  • Qaiser

    I have M9, what i like the most is the cheapest Off net minutes, plus the calls get through to the helpline very quickly

  • May be due to this reason it will not be user friendly.

  • Navy

    “more than 0.3 million online number registrations in just 15 days since it opened booking of numbers on December 30. This showed the average booking rate 2,000 per day in the period.”

    Simple Maths mistake!
    300,000/15 = 20,000 per day

  • M9 website is incomplete a lot of features are disabled such as Support links

  • Tony

    The commercial brains in Zong are unusual. This M9 name appears to have been taken from the name of Motorway. They should not have taxed their brains and call is simply – Motorway Islamabad to Lahore.

    • Rameez Kakakhel

      I think it sounds more like “Mine” than Motorway Islamabad to Lahore – M9.
      Wake Up Tony!
      You won’t buy the Hilux Surf because Surf is your daily washing powder?
      .
      .
      I am surprised to see people who talk and never even think about it.. not even after doing it. tony you are +1. Don’t worry there are other blind people like you.

  • Zara Butt

    Its so confusing and pathetic, just like all other zong packages and brand. ufff!! what are these people in marketing doing??

    • Rameez Kakakhel

      First of all their marketing has been great.. See the wave they have created…
      Two: Let’s see which network beats this.
      In Rs. 260/month you get.
      – Calls at Rs. 0.90/min
      – 3000 SMS
      – 2GB Monthly Internet
      – FnF at 0.45/min + All Other ZonG Extras…
      .
      Please if you can’t get something, that benefits you and is widely explained… it’s your problem.. stop blaming others for it..

      • abdul

        how can u get 3000 sms for rs 260/pm with 2gb internet?

        • Rameez Kakakhel

          Ooppss! mistake it’s 4000 SMS and Rs. 270.
          .
          – 2GB monthly internet = Rs. 200.
          – 1000 sms/week Rs.10, 4000PM = Rs. 40
          – ZonG M9 0.90 Montly Charges = Rs. 30
          —Total: Rs. 270.
          (Remove 0.90 package & its Rs. 240, but these 30 rupees are worth paying for the call rate.)
          .
          2GB montly package is not advertised on M9’s webste. Surprisinbgly it’s not even on ZonG’s website. I found it in the services section of Zong eCare and activated it from there.
          Later when i confirmed that this package is available on M9 than I switched to it otherwise I was staying with ZonG. Am using it on M9 now :)
          .
          .
          p.s. the above package is my current one, what’s your plan? :P LOLZ!

  • raza

    0313 4432332 i am doing mba from lbs this is my plan

  • sulaman

    Jo log apna koi bhi active “ufone, telenor, warid, mobilink ” ka number free Zong me convert karwana chahte hain wo contact karen, sms your number @ 03225123224, number free convert hoga free ZONG sim mile ge + Rs:50 ka balance mile ga, oar puray aik saal ki special offer bhi mile ge oar sim apke batay huay address par humara nomainda apko khud free ponchay ga.

  • sulaman

    M9 90 paisa offer is best offer till yet in market, for paying just Rs 30/month that’s make Rs:1 per day, u ll get 0.9/min call rate to every network every number, plus u have 5 zong fnf 0.45/min call rate. and u can also avail night offer, sms bundles and all GPRS packages in M9 0.9 package,