Not Happy with PTCL [L.T.E]

sad-smiley-faceDid you receive some surprised calls from PTCL regarding DSL connections in December? If so then you are not the only one. Various customers, including me, received numerous such promotional calls.

Each time they would call and state that you have have applied for DSL connection leaving one perplexed. I lost my patience when I simultaneously received call on my cell and landline number.

Further more the caller tried to convince me that they have cheap [emphasize] DSL packages.

Either PTCL was trying to achieve some “DSL registration” targets or they thought it will be an economical way of marketing.

Irrespective of the reason, the act was a foolish. A company with a reputable standard bearing the Logo of Pakistan does not comply with such an act. It gave a sense of “untrustworthiness” to the customer thus such marketing campaigns backfire.

After privatization of PTCL, the company did take revolutionary steps and did wonders. In fact in a leaked PTCL’s Budget report it has been projected that company earned 9 billion profit this year (2011). But what more was discovered in that report was that not a single penny would be spent on improving the quality of service for more than 4.5 million landline subscribers.

The triple play project is sure eye catching but there has been issues with it which are being dealt poorly by customer service. PTCL’S EVO, which has recently won consumer Choice Award is rated 59% poor by the customers. This should be an eye opener for PTCL.

My point of mentioning PTCL’s services is that they have got an amazing portfolio with such a huge product line, but why in this world they are not focusing on customer support to capitalize from their products and offerings? 

If the authorities of PTCL are reading this please never repeat the act of December again, it shows the company’s desperation to get new costumers. Stop wasting time on calling each customer several time to convince them for DSL connection because even if they get convinced the company’s quality of service wont last them for long.

Huzaifa Saleem



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  • I agree with u PTCL (DSL)become bullshit!!! and their costumer support staff is totally incompetent.I know such person who have fake degree and working in PTCL costumer support. I think their Human Resource Department is liking.

  • I also recieved a call from PTCL representative for the DSL connection about a year ago. They made the call but they dont know that there is no coverage in my area. I registered many complaints on their web portal but didnt get response from a single one. Then i registered my complaint on PTA i received a call in which they said that they will solve my problem in 5-10 days now its been a month but my problem is the same. I have registered another complaint but now they are telling me that it will cost 3.3 million to provide me the DSL facility. I am living in Bahawalpur and my location is almost in the center of the city. So now you can imagine yourself what they are doing.

  • Apparently, Its been a month I took new 2MB DSL connection from PTCL. Out of what, I experienced a proper internet service for less than 15 days. The problem is that modem kept dropping the connection. 3 to 4 calls to customer service ended up sending their “engineers” to my house to fix the problem. Apparently, they all were found incompatible to usability of Windows 7 since they didn’t have any training and so was the difficulty to fix any settings or problem. I just can’t get PTCL that how only keep giving new extras, packages or revamping their website every 6 month or so with NO practical attempt regarding betterment of their customer support, training for engineers etc will help their customer. Down with PTCL!

  • must try link dot net. They have atleast gud after sale support, sometimes might have speed issues,bt atleast they are capable to resolve my issues, regarding networking nd other technical issues.

  • i recently terminated my PTCL DSL connection, and returned their pathetic equipment. The lady at the O.S.S asked the reason. I started complaining, even other customers that were with me were angry. Anyways the very next day I got a call from their Islamabad head office. The guy asked me the reason that why I terminated their service???

    and then I went all crazy, I said the most pathetic, 3rd class service is of PTCL, i’d never ever recommend ur services to anyone. He was like yeah we know and we’re sorry. Actually we’re working on our fiber optic network and bla bla bla!! Death to PTCL! :@

  • before a year ago i applied for dsl 1 month i went 15 time to thier office also i get sdo reference then given 500 to lineman but not get internet but i get free wire connection without calling features just tone was coming still today

  • ptcl ki sb se bukwass service ha…koi b problem sae terhan hal nae kerte..jb inhen problem smj nae ati tu kehte han apki landline ki wire ma problem ha….ye baat ye log her roz kehte thay jb mere dsl kharab tha.or 2 weeks tak yehe kehte rahay…

  • PTCL calls me every time for IPTV and I register for it, they never come for installation and call again to advertise and register.

    I wonder if they bother to actually see if that customer has already applied for it and so not to advertise it again and again but install it for him/her.

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