Mobilink to Reward Network Outage Affected Customers

With a view to thank its customers for their patience and loyalty, Mobilink has announced a phased plan for customers who experienced disruption in service, due to fire in its MSC in Islamabad.

This is the first time a reward of this scale has been announced and awarded by any telecom operator in the country for disruption caused by a force majeure event.

Sharing his views, Mobilink President & CEO Rashid Khan said that while it was difficult to make up for the missed experience, the company cherishes customers who continue to prefer Mobilink and this is a humble gesture of goodwill by the company for their patience and loyalty.

A fire incident at one of the company’s technical hubs in Islamabad on March 6, 2011 caused suspension of cellular services in Islamabad, Rawalpindi and some pockets outside the twin cities.

Mobilink was able to bring back the network partially within a few hours and complete connectivity was restored within 24 hours. Customers were updated of the incident and restoration via press announcements by the company at the time.

To facilitate customers who were directly affected by the incident, the company has announced free minutes and SMS for prepaid customers whereas postpaid customers will receive an adjustment against their monthly bill.

Affected subscribers will be intimated by the company through SMS in a phase wise activity scheduled from May 14, 2011 to June 13, 2011. Customers may dial 111 at any time from their Mobilink connections for any queries.