Ufone’s Priority Service Initiative shortlisted for Asia Communications Awards 2011

Ufone’s Priority Service Initiative has been shortlisted for the CSI-Customer Service Initiative at the Asia Communication Awards 2011, said a statement issued by the company.

At the Asia Communication Awards, achievements of various telecom companies and the teams responsible for the innovations, achievements and new services that will build tomorrow’s industry, are recognized.

This prestige follows the nomination of Ufone’s CEO Mr. Abdul Aziz who has been nominated for the Best CEO Award by the Asia Communications Award committee of 2011.

With all the hardships being faced by Pakistani’s nowadays, such news provides a bit of fresh reprieve and gives people a reason to believe in a better and progressive future.

The entire concept of priority services grew by challenging the traditional customer service approach where customers approach the organization. The aim of priority services at Ufone is to approach customers and provide services at their preferred time, place and mode.

With this initiative customers can be served at any time and place! The Priority Services team is a walking talking complete solution; equipped to provide solution and instant service anytime and anywhere even at the customer’s premises! By virtue of this program Ufone has managed to build a lasting relationship with priority customers and be there for them in the true sense!

Commenting on this auspicious occasion, Mr. Abdul Aziz, CEO Ufone said,

“At Ufone it’s all about our valued customers and our team strives to provide the best services in the country. We are very proud of the fact that a telecom company from Pakistan has been shortlisted for this auspicious award and we should all be supremely proud of this achievement.

It is our aim and promise to the customer that Ufone will continue to provide the most innovative and customer friendly services in the country.

  • Deception at its height!

    I am (or rather I was) a long-time post-paid loyal customer of Ufone – only up till this afternoon.

    I guess the call from Ufone customer support representative I received while I was leaving my bed early this morning (remember anytime!!) was part of this surveying thing.

    The gentleman aksed me if I have any service/support issues with the company and I told him there is a long list of such issues which i have been asking to resolve but to no avail.

    He then asked me if he can do anything. I thanked and told him that he was too late to make such an offer and that I am going to port my number to another network TODAY.

    I only wish if some independent organization surveys especially the post-paid cusotmers of different networks to understand their woes and how they have become hostage to their choice they made sometime back with the intention to be regarded as a RESPECTED & VALUABLE cusotmer as opposed to pre-paid cusotmers who are treated even worse.

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