PTCL to Charge DSL Customers Rs 1,000 Extra for Exceeding 50GB Limit

Update: PTCL has removed 50 GB limit for their DSL customers. Now new cap for download/upload is 300 GB per month. Read this for more details

PTCL-logo

Just in case if you didn’t come across a news we published about 50 GB data limit that PTCL applied last month to it’s broadband packages then there are chances that you may be charged Rs. 1,000 extra in current month’s PTCL bill.

You won’t be alone, there would be thousands of other PTCL customers who will come to know about this monthly data limit of 50 GBs only after seeing this month’s bill.

You can thank your service provider, namely PTCL for not notifying you about this additional charging in case if you cross 50 GB monthly limit. In addition you can thank Pakistan Telecommunication Authority for sleeping so tight and for so long now.

Let alone the print ad or TVC to notify its customers, PTCL didn’t bother to even put an update on their website. When called PTCL helpline, a representative apologized for not having this information on website; she said that website will be updated soon but didn’t give any deadline.

By the way PTCL (or any other ISP) keeps email addresses and phone numbers of all of their customers. So the best way to send an email or personalized text message to all the customers regarding the tariff changes. But they didn’t – for obvious reasons.

If you still didn’t know, we are here to tell you; last month PTCL applied a data limit of 50 GB for it’s 4,6,8 Mbps packages. Anyone exceeding this limit will have to pay straight Rs. 1,000 extra.

You can get a copy of PTCL bill online here.

Check following table for more details on tariff:

Limited Broadband Packages

(50GB Download)

Unlimited Broadband Packages

4Mbps – Rs. 2000

4Mbps – Rs. 3000

6Mbps – Rs. 5000

6Mbps – Rs. 6000

8Mbps – Rs. 7000

8Mbps – Rs. 8000

  • 1Mbps, 2 Mbps, 10Mbps, 20Mbps and 50 Mbps are still unlimited.
  • Up-mentioned PTCL Broadband rates are applicable since 1st of August, 2011.

PTCL claims to have 668,376 broadband customers in over 1000 cities across Pakistan.

Update:

PTCL has contacted us to communicate that they sent out letters and made calls to all customers who were about to reach 50 GB limit to notify them about monthly data limit.

Update 2:

PTCL has updated it’s website with a mention of download limit. Here’s what PTCL says at the end of it’s broadband packages page:

For quality assurance purposes and to provide uninterrupted service to all customers Rs.1000/month will be charged for greater than 50 GB downloads.

This is applicable on 4 Mbps, 6 Mbps & 8 Mbps packages.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Sorry! to hear. you guys must contact consumer court and give PTCL a tight response, they thought there may be few users crossing 50G limits so why not let them cry and what else they will do except calling their HELP line and crying for sometime and at the end Pay the bill

      • the problem with Pakistanis is that they speak more act less.
        your suggestion is a good one but v r so much lazy that we don’t bother writing a letter or sending a mail to concerns to atleast record our compalin

        • Dude no… You can straight go to consumer court nd make a complaint, theyre really quick with their decisions… ive heard many cases like these on daily use products nd heavy penalities were given to the companies…

    • My suggestion for Protest against this pathetic decision of PTCL:
      • Not pay the bill till withdrawal of BB Access charges.
      • In my opinion there is no need of 4, 6 or 8 mbps connection without downloading because browsing speed is same on all packages. So downgrade your connection to 1Mbps as a protest. If 25% customer does that, PTCL will surely withdraw his decision of BB Access charges.
      Join me on this forum http://ptclbroadband.freeforums.org/ & leave your comments. I am going to file an appeal against this decision in court, so your cooperation will greatly help me. Thanks
      Mir Afzal Khan
      Karachi

      • I was astonished to hear this from my father that he paid 3000 on behalf of my BB usage 2 days back, still i wasnt aware and was thinking about to see that bill, but today on 20th sept. i got a postal mail via Leopard Courier service, sayin they applied this act since 1st august, i called 1234 for inquiry and the operator told me that they have advertised this on print media & their website, i told them i didnt get this on newspaper & TV(like i am going to read a newspaper daily, plus i dont watch TV) they excused that it is not their fault as this decision is made by PTA(according to that Operator’s knowledge) i told him to immediately change my plan from 4mb to 1mb, as i dont have a meter to measure this 50GB gigantic bandwidth quota. bytheway how can they do this to us, literally i download more than 5 or 6GB a day, that makes it 180GB per month :( its such a shame to be a customer of PTCL(Pathetic Telecommunication Company Limited)

    • My comments On PTCL Facebook page I Know the will delete these very soon:
      First they charge Rs. 1000/- BB access charges from their customer of 4, 6 & 8 Mbps who cross 50 Gb data limit and all this is done without informing the customers. Even they not update their own site till 15 of September 2011.
      PTCL claims that they deliver letters to customers regarding BB access charges & more than 95% customers are saying that they got no letters from PTCL. Do you believe on these Lazy peoples who do not update their own site by adding a few words that they will send letters to thousands of their customers?
      And now another Buffoon act (مسخرہ پن ) on their facebook page:
      PTCL ( Pakistan Telecommunication Company Limited )
      NOTICE:
      PTCL ( Pakistan Telecommunication Company Limited ) HAS IMPLEMENTED AN EXCESS CHARGES OF 1000 RUPESS IF A SUBSCRIBER EXCEED FROM 50GB VOLUME DUE TO AN INCREASED LOAD ON 4GB PACKAGE ON CHEAP PRICES.THIS NOTICE IS ALSO PUBLISHED IN PAPERS.SORRY FOR INCONVENIENCE.
      THANKYOU.
      REGARDS,
      PTCL
      This message clearly says that the BB Access charges are for 4 Mb packages, than why 6 & 8 Mb customers are charged.
      These fools also don’t know the difference between Access & Excess.
      If you want to know the reaction of customer visit:
      https://propakistani.pk/2011/09/13/ptcl-to-charge-dsl-customers-rs-1000-extra-without-notifying-them/
      http://ptclbroadband.freeforums.org/protest-against-ptcl-bb-access-charges-t3.html

    • There are not few users who are crossing the limit there are thousands, lets get together against this act.

      what do you guys say?

    • Assalam o Alaikum!
      Admin please check the website http://portal.ptcl.net

      this site is not open i am very worried about my 50 Gb bandwith
      please give me another URL to check my bandwith status

      i hope u will consider my this report

      thanks

  • Anyother stab on the people’s back by PTCL. They have always been doin so by activating services and changing plans.

  • Please… All us Pakistanis that lauded PTCL for dropping its prices, driving out the competition (by keeping their costs up), should not complain please.

    Once a monopolist always a monopolist, PTCL cannot change its mindset.

    Cant wait for Witribe, Wateen and Augere to drive PTCL out of the consumer broadband race.

    • You may carry on sleeping as it wont happen in near future. PTCL is the giant for telecom infrastructure/services in pakistan

  • I said good bye to PTCL a long ago.

    I am very very very much in peace for both quality and zero frauds with Linkdotnet DSL service.

    I just hope kay kaash phone line bhi change kerwa sekta, PTCL ke her service say chutkara chahta hon. Kion kay Phone line main har do teen mahinay main distortion ajata hay jiske wajah say DSL disturb hota hay.

    • Brother I am using using PTCL since 4 years and never faced any such problem.
      I am near exchange, maybe thats why..

      Anyway PTCL is far better than other ISPs in Pakistan because of much cheaper home dsl packages.

      But in case of business packages(static ip),security and customer service, I agree with you.PTCL sucks!

      • I must consider you lucky for having good services from PTCL for continuous 4 years. if PTCL DSL works for you, you are getting the best and cheapest both in one bundle. But i guess such customers are less than 10%. I used to have great connection for about 3 years but its not the same any more. You can have great connection speed if your phone line is over ONU

  • Well, can’t they SMS usage limits to their valuable clients.

    “Valuable” Oh! I forgot no such word exist in PTCL dictionary.

  • PTCL did the same thing with the “Pakistan Package” (or some other name like that) by charging all consumers without their consent an amount of Rs. 200 on their phone bills. I think where consumers have the option of disconnection, they should use it immidiately. The customer’s best revenge against a vendor / salesman is discontinuation!!!

    • PTCL doesnt offer 3 Mbps connection…

      it is quite evident that ppl on this blog post with a specific agenda.

      thank you pro paki for generating new jobs.

      you really are pro

  • Yar Air Transplant Bhai G,
    Yar Air Transplant Bhai G,
    Mery bal boht zyada gir gye hn. Lekin achy waly bal lagwany pr boht cost aati ha. ouper sy 1000 rupy PTCL ko b deny hn.
    Kya ap sb sy achi quality waly bal 10 thousand Rs me lga den gy???????

    • Yes, They also Decreased WIFI Charges, from 200 to 100 and now student can also get Wifi Device FREE, tabhii 100 Rupe Bhara diye on Student Package..

  • Very bad PTCL.

    and very bad Propakistani for exaggerating the headline…if it is 4Mbps plus subs then vast majority of subs is not affected which you have tried to hide from student package subscriber like me.

    i think it shows the ethical standards our corporates and dotcom journalists maintain in this country

    • If a newspaper headline is “Karachi is flooded” will you complain because your street isn’t flooded?

      What kind of logic is this? Yes, DSL customers are affected, No, not all customers, but it is 100% true that DSL customers are affected.

      • 4-8 Mbps is not even 10% of ptcl subs. subscribers exceeding 50Gbs are even less.

        So if water flows over one bridge in Karachi you dont say that the city is flooded….

        propakistani is a site for sensationalism and lacks the professional depth.

        once again what PTCL has done is wrong but the way propakistani has structured its headline is also quite unethical

        • Where do your figures come from? If they are not 10% of the userbase and few of them exceed 50gb, does it make any sense for them to give Rs 1000 extra? It makes more sense to apply it to 1 and 2 Mbit users too

          • There must be a reason why you are not understanding PTCL’s strategy. They are taking benefit from the segment they have less competion.

            Remember they launched student package when the had competition from other DSL ops and now that DSL ops are of negligible size they have started increasing student package charges and reducing the discount.

            unfortunately no wimax operator can even match PTCL’s student package and unfortunately there are no real competitors in a very price conscious market.

            And by the way i am sure when PTCL announced increase in its student package charges you must have pretended to be a student package subscriber, no you didnt?

            • well i was wrong about your package and apologize for that but what’s taking you so long to revert back to 2 mbps?

              paisey bhe thorray maujain bhe zayada…

            • — And by the way i am sure when PTCL announced increase in its student package charges you must have pretended to be a student package subscriber, no you didnt?

              Of course not. I’m not casual liar that you think some DSL users are, 2bad.

              — well i was wrong about your package and apologize for that but what’s taking you so long to revert back to 2 mbps?

              I like being able to download at close to 4Mbit/sec. It makes more sense for me to control my traffic.

  • How will we know that how much we did use GB and how much is remaining.

    Hamain kase pata chalega k hamne kitne GB use ke ha aur kitne rahte ha.

  • I don’t know Mr. Atta what is your source for all this but I don’t think PTCL is going to take that route anytime as it will frustrate the customers on a big scale. Anyway, you did mention that the 4MB package is a limited one, but on PTCL’s website it does say it’s unlimited. For a confirmation, I rang up PTCL’s CS today and they denied any such news or a decision to be taken by PTCL – hence all packages are unlimited.

    Honestly, why on earth would they take such a decision? and if they do, frankly, i’ll be the first one to drag them to court… period.

    • Asim, you can confirm this from 1236… we had confirmed this on August 1st, and reconfirmed it again just today

      • 4MB connection is limited to 50GB per month usage otherwise you will be charged Rs. 1,000 extra in case of crossing this limit. (I have seen the internal tariff circular) :(

        And yes there is no website or any other way where the customer can check its usage :(
        This means the customer is totally in dark before receipt of its bill next month……

    • Bro ASim ptcl operators are hiding and dont want u to know the truth, u are saying right that ptcl operators are saying that all the pakages are umlimited because they said it as it is to me but i further asked in a specific manner that are there any fair use policy limitation on the pakages? then they said the truth because they have to.. they said that all pakages are unlimited but in a fair use policy, 4 mb pakage fair use policy is 50 gb limited and it is applied from 1 august.you can confirm this again,confirm it from 080080800 because there they pick your call in 2 to 5 mins.u can also confirms this from 1218 but it take too much time there to connect to the operator

  • PTCL is leaving no choice to its “valed( in terms of money) customers to be cornered and left with no choice to leave their network. the only competetive advantage that PTCL had was their unlimited downloads. Well the time is near for the “Sarkari Cultured” PTCL to be wiped out from he market. In Shaa Allah

  • yeah yeah you have been saying that for years.

    cry babies waiting for 4 wimax operators to wipe off PTCL not knownig that wimax cant even offer 4 mbps package and PTCL’s 1-2 Mbps packages are unlimited without any charge and the wimax operators cant even do anything about it as well.

    this is a good site for talking telco nonsense

    • Oh will PTCL’s 1-2mbit packages be unlimited forever? How do we know 2 Mbit is not next to fall under 50 gb hammer?

      • No traiff is unlimited, all the packages are Limited right now.. except 256 KB its also limited but you cant reach 300 GB per month :D and 10 20 and 50 MB are also freee

  • you all are lucky because atleast you get ptcl broadband services in your city, but here in Turbat ptcl broadband is just a name, out of 30 days in a month we only get 5 to 7 days services and its out of order rest of the month. All customers r facing the same problem in turbat. Shame on ptcl.

  • someone tell me where should i complain sgainst them in sialkot.i”ll surely go against this illegal action ot ptcl for not informing us in advance…

  • Phone calls and letters were dispatched to the customers who reach 50GB data per months. after exceeding 50GB, customers have to pay 1000 extra and then unlimited upto 100s of GBs for the current month.
    Propakistani repeated this news and without inquiring and investigating.

      • after 100 gbs u realize again that PTCL offers the most economical package and that you cost per GB is on 30 rs.

        imagine….after 100 Gbs you can again make comparison with what it would have cost you had you been on this forum’s fvt services providers i.e. wimax babies

  • my bill is 1000 extra charged when i contect ptcl so he did not give any and said you have crossed 50 gb limit i said did not about this so he said you to pay dear brothers we should leave this sevice because of this fraud ptcl is doing

    • bro before submitting your comment please read it yourself so that the other readers would not face difficulty in reading your comment.

      • but you dont like to pay 20 rs for 2 or more GBs download.

        my point agsin is that charge should have been properly communicated.

        3000 for 4Mbps unlimited is amazing when you get a discount of paying less for 50 Gbs and less

        • 3000 is amazing price for 4Mbit? Hey, I have a **VALID QUESTION** how much does it cost ptcl? Because If it costs them just 500/mo or 1000/mo to provide 4Mbit for me, they are making HUGE PROFIT and of course you are not concerned about that.

          Where’s our famous pappu, the fighter of unfair profits??!

  • Jab sara read ker liya to end main pata chala k ye article urdu main bhi hai, es ko end main add kernay ka faida…? jisnay read kerna tha us ne Eng main he ker lia hoga…

  • Why NOT send emails and fax to Chairman PTA ? And write to Chief Justice ? I will write to PTA right after this comment. But I am so damn sure, majority of Pakistanis won’t do that, fear of “sarkar” and “sarkari mulazims”.

  • Well issue is not of costly or cheaper. It is matter of the way they charge their clients.

    By the way, PTCl is far chaper than DSL in saudi arabia.Here 4mb DSL is in 244SAR which is equal to 5000rs or so while you get it in 1999rs i think.

    • Artificially high cost in Gulf countries. It is much cheaper in places like Egypt or Jordan.

      But also consider, your paycheck is how much in rupees compared with mine.

  • this is a much exaggerated headline. Only 4-8 Mbps subs have been subjected to rs. 1000 charge but the editor is misleading subscribers…

    clearly shows that there is a hidden agenda behind this propaganda.

    more than 90% of PTCL subscribers are on 1-2 Mbps and are not affected by these changes

    • It means that if someone are low in numbers loot them and what you have want bad do with them. The heading is not for telling complete story, if you read the full article other will also read they are not fools.

  • honestly PTCL is still the hottest!!!

    I have 4 Mbps connection and the speed is always the around 4 Mbps…which means PTCL is not sharing the bandwidth and it is amzaing.

    I wish there was more competition and believe me PTCL wouldnt have touched 4 Mbps subscribers.

    so hurry up Wimax operators and offer something grt. would be grt if wimax could offer unlimited packages at a discount to PTCL. So far that is not happening

    • Do you know what is the world standard for download speed. Divide it by 8, 4Mbps(4096kb) means 512kb/sec and upload is download speed divided by 4 that is 128Kb. I am on 4Mb since one year and not got these speeds my download is 425 Kb/sec and upload 50kb/sec.
      It is not best it is مجبوری because in my area there is no other service provider۔

  • I regularly check my speed at speedtest.net and I know what 4mbps is and so does speedtest.net

    It always shows my download speed to be between 3.7-4.0Please stop confusing

      • these rankings are not for download speed. My speedtest is showing 3.9 Mb/s and the same ranking as yours. I havent had any problem so with skype (and please dont tell PTA about it :), youtube or torrents.

        I am a happy subscriber but dont like the way the charge has been implemented. They should have announced as they did in the case of student package.

        I think the best option for those who feel extremely irritated is to either quit or revert down to 2Mbps…let 4 Mbps be for the rich and those who resell and make money

        • The ranking is not based on single user it is based on over all users of PTCL throughout the country according to speedtest.net survey.
          The increasing of charges of student package is also bad thing but how I can complain about that if I not effected. We are saying that they not informed us by email, phone or sms. Now what you are saying about PTCL website which is still not uppdated.
          If someone is rich he have no right to protest that’s you are saying?
          and if you are satisfied all others than others have no right to complain.

        • Speedtest shows me 3.8 and that is correct also what I get for BURST downloads (short ones, especially youtube and web pages). But for long downloads I always go down to 225 kbyte/sec. or so.

        • Still the best:
          do u really know what is the ranking system of Speedtest.net or any other ranking system about DSL Providers. U r wrong in this aspect because these ranking are based on overall progress and service provided by the said DSL providers.

          And it is not necessary that every 4 MB and above, user is using it for fun, there are some serious users among us and they surely feel uncomfortable about PTCL’s current adventure…………

  • The PTCL’s website is still not updated and this nor is the PTA’s site. it still says that..

    DSL-4MB Unlimited
    Rs. 1,999 / month
    Free Unlimited download
    Free Modem .
    Rs. 1000 Installation (w.e.f 1st Aug 2011)

    And the geniuses sitting at the ptcl “helpline” say it is in effect from 1st august 2011. if so then why the hell was it stated on the website.

    http://www.ptcl.com.pk/related_pages.php?pd_id=111&rp_id=28

    Now can anyone kindly give me the email address of the chairman of PTA or any other person, so that i could submit my complaints there too.

    plus i read about “consumer court” is this forum. Can anybody tell me how to register a complaint there against PTCL??

    • i’d say make a facebook page and let the general public also in on this act of ptcl and get their support too against PTCL!

  • the first time i saw my bill and read BB access charges i thought i meant “benazir bhutto access charges” and i thought LO JEE ZARDARI NAY INTERNET KO BHI NAHI CHORA!!! :P

  • No matter PTCL’s which internet/other service you are using, PTCL Won’t stop annoying you with its pathetic services and overcharging.

    Irony is sometime you have no other option but the PTCL’s pathetic services turn out to be only way to go.

  • I am with u people and in my are the latest news is most of people have already launched their applications for downgrading to 1MB and sorry to say in my this act of PTCL is total bullshit.

  • Downloads speeds are dependent on other factors as well. You tube and bit torrents depend on other factors as well that are beyond any service providers control.

    That is why speed test tells you ideally available speed which is not likely to be there when downloading

  • Guys do complaint to PTA abt this unethical business practice of PTCL, even now PTCL website does not say anything abt the cap. it still say unlimited, i asked some friends in newspapers they say PTCL never advertised this. And also the question is not if it is cheaper or not, the question is of ethics. From my side they can increase it to 10000 but first inform the subscribers. Plz send your complaints to [email protected] .

  • PTCL awakened from sleep, finally they update their site about 50 Gb limit but again with دھوکا(* symbol) not clearly mentioning it.
    Whats now……….. they are sleeping again.

  • request to all users of ptcl. PLEASE downgrade your package FROM 4MB to 2MB for 2 months to decrease PTCL INCOME. IF PTCL IS TRYING TO INCREASE HIS PROFIT LET PTCL TO LOSE INSTEAD.PTCL IS TRYING TO GET 1000 EXTRA LET HIM TO LOSE 2000(PAY 1499 FOR 2MB INSTEAD OF 3500 FOR 4MB)LOSS WILL BE DOUBLE ABOUT RS.2000. THANKS
    MAGAR HAMARI AADAT HAI K JO CHEEZ MEHANGI HO JATI HAI HUM ZIADA USE KARAY HAIN.
    SO PLEASE PLEASE THINK ABOUT MY IDEA. THANKS

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