Telenor to Deduct 7% Service Charge on all Reloads

telenor_logoTelenor Pakistan is going to increase service charges on card reloads/easy-loads to 7 percent, said a notice available on Telenor’s website.

New services charges will be applicable from February 15th, 2012.

Website notes:

Increase in surcharge deducted from recharge

Dear Customer, kindly note that the surcharge being deducted from recharge will be increased to 7% with effect from 15th Feb 2012.

Earlier Mobilink also increased the service charges on credit reloads/easy-share to 7 percent, in addition to other charges/fee already in place.

It merits mentioning here that Telenor had imposed 1.5 percent admin fee on card reloads in June 2011, which was taken back in August 2011 but service charges were increased from 5 to 6.5 percent.

Operators defend these additional charges due to increased operating expenses. They also justify such additional charges by pointing towards low ARPUs and tariffs in Pakistani market. However, repeated additions in such charges and massive taxes on telecom services is putting the common customer with average usage under a lot of burden.

Consistent increments in service charges are raising serious concerns, while masses are considerably asking for a check on ever decreasing cellular tariffs.

Charges/Taxes on Rs. 100 Card (for Telenor Customer after February 15th):

  • Withholding Tax @ 10% = Rs. 10
  • Service Charges @ 7% = Rs. 7
  • GST on remaining amount of Rs. 83 @19.5 percent = Rs. 16.19
  • Total Taxes + Service Charges: 33.19

Or in other words, with Rs. 100 card – you get only Rs. 66.81 for telecom services while remaining amount goes under the head of taxes, services charges.

Explanation: Withholding tax and service charges are deducted right away when you load a card of Rs. 100. With remaining Rs. 83, you will have to pay 19.5 percent GST on all calls, SMS, MMS or for any other usage.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • ya to had he ho gae! agr hum na abi b inko nai roka to ak waqt ae ga k humain 100Rs. k card per sirf 1Rs. mela ga!

    inko theak karna ka 1 he tareqa ha! boycott

    mobile ka kam sa kam istamal jis sa in companies or government ko profit kam ho ga or in ko ah sas ho ga. hamara b pasa bach jae ga!

    • where is christopher lol.looto pakistanio ko telenor walo dil khool k aur baki companio ko bhi ye rasta dekhao.meri appeal hai pakistanio se plzz dont use telenor , koi aur sim use karlein likin plzz telenor ko choor dain warna ye pakistanio ko bewakoof banatey hain gay @@.

      • NEWS : norway k secret agents pakistan main hain. aur funding bhi ho rahi hai easy paisa main itni zyda ,read here = https://propakistani.pk/2012/01/17/exclusive-easypaisa-gets-another-round-of-funding/

        kahin ye paisa sara funds ka norway k agents ko tu nahi ja raha ? TELENOR aur easy paisa walon clear karo is baat ko itni zyda funding q ho rahi hai aur paisa kahan lagaya ja rahah ai.Cheif justice ,ISI aur governmet ko is baat ki tehqekat karni chaiye

          • wah bhai wsaey tu TELENOR walay bari bakwaas kartey hain KHAMOSHI KA BOYCOTT. ab awaam ko in k khelaf hi khamshi ka boycot karna chaiye aur EHTEJAJ karna chaiye phir pata chaley ga salon ko,pakistani awaam ko bewakoof bana rahay hain.AIK taraf tu shareef bantey hain khamoshi ka boycot aur KARO MUMKIN doosri taraf AWAAM ko bewakoof bana kar dil khol kar LOOT rahay hain.itnay barey MUNAFIK tu hum pakistani bhi nahi jitnay ye niklay @@@@

    • I recharged my phone last night and I swear I didn’t make ANY CALL and in the evening next day my credit was 2 rupees! I came to know when I dialed a number! SHIT!! I HATE THIS!

    • Yasir,
      When you load a card withholding tax 10% deducts on the spot other than the service charges thats why you get only approx 83 Rs in 100Rs load. Thats why it is called Advance Withholding Tax.
      Check it yourself and on postpaid all the taxes applicable on the billing amount.

      • MARNA TO AP KO CHEAY JINHE MUFTAY K ILAVA KUCH NAZAR NE ATA…..YE AWAM SO CALLED INQELAB LAIE GE JINHE SARA DIN CALL R SMS R PH se* SE HE FURSAT NE HA

        • Chalo aik aur Telenor ka CHAMCHA.

          Pakistan main pehlay Chamchaon ke kami nahi ab aik aur CHAMCHA.

          Allah Pak bachayen in sub Chamchaon say. Yahi log Pakistan main mangayien la tay hai aur phr yahi log kamatay hai.

            • Ohh PAAA JEEE – for your information I have Mobilink Indigo and Zong.

              Main apnay ap ko nahi dek raha balkay ap woh Ghareeb tabkay ko deko jo mazdoori kartay hai and i have seen most people has Telenor.

              Ap shayad Defence Phase etc ke paidawar hai tu ap ko kia pata kay Ghareeb kia hota hai. Zardari kia janay rotee ke qeemat ka bhaoooooo.

              • JISE ROTI KI FIKAR HOTE HA USY SARA DIN LAMBE BAT R FAZOL SMS FRWDNG KI KOE FIKR NE HOTE K BS VO YE HE DEKTA RAHE K TLNR CHRGZ KM KRE GA TO ROTI B SASTI HO JIE GE…KHAIR AKAL SE PEDAL R FARIG LOGO SE KIA BEHS KRNE…

                • Maan gaya PAA JEE tusaay bara Chamcha ho Telenor da.

                  Name deko kitna Para Rasheed, Haroon Rasheed ka name tu suna hoga na kash us jaisay tu wafa karo.

                  Chalo yar choron yeh banda tu bara wafadar hai telenor say Kash Pakistan say Wafa karo.

                  • FAZOL SOCH APKI FAZOL BATEN….U R A WASTE OF TIME MAN…AP JSE LOGO KI WAJA SE PAK KA YE HAL HAI JINHE BS CRITICIZE KRNA ATA HA…

                    [Comment Edited]

    • We pay them for what we use, why should we pay for nothing?

      Telenor sahab norway walay jarasim yahan na lao, pata hay wahan log apni tankha ka 30% to 50% aisay rang barangay taxes main he detay hain.

  • Wah G Recharge nd BAL 10.01 paisa its Pakistan
    Compay said : Recharge 100
    WHT FED 40
    Sarvice Charge 7
    Loan Dedicuted 15+5 charges
    Tax on Sarvice charge of Loan
    Your Remining Balance is 10.01 paisa

    kuch waqt hota tha jis main 100 P 90.90 paisa aate the aur Warid 100 on 100

    Now 83.71 to 80.

    farq kuch nhi hoga q k pahle call charge ziya hoti thi aur recharge ziada
    aba call 3/hour nd recharge kam

    GOOD Communication System

  • The calculation of withholding tax mentioned in the post is wrong.

    For common user understanding, it is 9.09% of the face value of the card which is being loaded.
    i.e.
    100 * 9.09% = 90.90

    Thus 90.90 or 90.91 you will get before deduction of service charges.

  • Yar sb kehny ki batain hain kaun baycot kar skta he yeh to hamari govt. Ko chahye jo ham par zulm dha rhi he koi nhi rok skta yeh sb unhi ki palice he.Yeh to hamary mulk main busnes kar rhay hain govt.Ka abhi pait nhi bhar rha govt. To nanga kar dia he jinho ny makan kapra ka nara laga kar hamain dainy ki bjye nanga kar dia he Allah Talla Inko hidait de aur Koi Hamry lye Miseha Bheje.Ameem

  • The writer seems to be very weak in basic mathematics. He doesn’t know how to calculate WHT and GST

    WHT is not the 10% of the recharge amount. It is actually the 10% of the amount left after recharge.

    WHT is calculated by this formula:

    Recharge Amount/110%

    Same as for GST. The amount that comes after deducting WHT and Service Charges has GST Included, so we can not just multiply it with 19.5% to separate GST. We should divide that amount by 1.195 to first separate the cost of tariff, then deduct that cost of tariff from the amount that comes after deducting WHT and Service Charges to get the amount of GST.

    e.g:

    The amount that comes after deducting WHT and Service Charges is 82.54 (Rs. 8.37 for Service Charges incl. GST and Rs. 9.09 for WHT).

    Let T = Tariff
    G = GST

    So, 82.54 = T + G
    As we know GST is the 19.5% of tariff i.e
    G = 19.5%T

    so
    82.54 = T + 19.5%T
    82.54 = T + 0.195T
    82.54 = T(1 + 0.195)
    82.54 = 1.195T
    T = 82.54/1.195
    T = 69.07

    Now G = 82.54 – 69.07
    G = 13.47

    so we pay 13.47 + 9.09 + 8.37 = 30.93 on the name of all taxes and service charges

  • Guys app log kyun itni hassal may partay hoo, simple solution buy an Android Phone+ Zong ka 200 rs wala Edge + Viber App = Happy User :) koi Tension nahi dil bar kar call karo and messages are free so its batter to move to the next Generation Voip

  • pta iss bar bhe sota rhay ga. Yahan jo marzi chahay kr lyta ha aur koi pochnay wala nhe. ARPU kmmm nhe ha companies ka. Jo sims active hain agr sirf wohi count ho to ARPU kafi ho ga per user. 3G k lia ab customer ke jaib per daka to na maro. Agr pakistani market attractive na hoti to hr company 3G license k lia mari na ja rhe hoti.

  • Telenor in its reports mention that it managed to maintain an ARPU for prepaid of Rs. 236 during the reported quarter, showing a slight growth of 3 percent over the last quarter. Telenor said that ARPU for postpaid subscriptions stood at Rs. 771.
    Aur ye sir active customer ka calculate ho to bohat ziada hoga.
    Also same trend continues until people reacts strongly. Please arrange some online petition or some effort through court. The people in big cities should take some initiative

  • Those who file Income Tax returns (which I guess 99% of the audience here is not filing) can deduct 10% WHT while filing the return reducing their amount of Tax to be paid with the return or making it refund.

    Hamari is Qom ko Tax denay ke adat nahi hai. Aur Jo detay hain un ko return file karna nahi aatee otherwise you can even save a single penny.

  • What the hell ??? So now we are expected to pay such a massive tax for nothing. Huh i stumber about how they are making fool to us and we are following them happily !! Wake up pakistan. Wake up!!

  • Bohat hi galat info di hai propakistani.pk
    pahlay surcharge 6.5% tha ab 7% ho gaya hai or around 0.75 ka difference aya hai. ab 100 k recharge pay 82.17 aya karain gay instead of 83._ _

    verify it and repost

  • Telenor ke service provider dokhe baz hein.pehlay jab ko e package anounce kerty hein to sasta hota hey.phir jab popular ho ja ta he to ye phir jate hein.

  • I heard other companies are also jumping in to introduce this “jaga tax” to forcefully snatch on every load. As usual PTA is nowhere to be seen.

    PTA (the government) only protect the interests of corporates, not the general public. Hell with general public. Put them in grinder and squeeze as much juice as you can. That’s what government and corporates do.

    Please introduce more “jaga taxes”. Oh wait, my wishes will be granted sooner.

  • ** ZONG Says **

    Dear Customers, in order to further improve our services, from 10th April 2012, Operational Fee on all recharges is being increased from 1.5% to 2% (Govt taxes apply).


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