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PTCL, the largest broadband internet service provider in the country, is doing massive upgradation that will ultimately transform the company and the broadband experience it offers to hundreds of thousands of customers, revealed Dr. Daniel Ritz, CEO of PTCL, in an exclusive interview with ProPakistani.
Dr. Ritz was confident that this new investments in network transformation project of over Rs. 27 Billion in two and half years will bring the long-due upgradation in PTCL exchanges and last mile access network.
“We are upgrading our network with future-proof technology and replacing the under-ground cable with fiber and rehabilitating or laying new copper network as and where required “, he explained.
In the Network transformation project, some 100 exchanges — that serve about 50% of customer base — have been selected for up-gradation.
For a common man’s understanding, this up-gradation will mean higher speeds and reliable internet service– up to 100Mbps for home users.
“We are reducing loop lengths, replacing old copper media with fiber till the multi-service access gateways (MSAGs), and then changing the copper with new high capacity copper or even with fiber — when there’s extremely high-speed demand– for renewed and enhanced end-to-end broadband service”, said Dr. Daniel Ritz.
After transformation, FTTC (Fibre to the Curb) MSAGs will be deployed with fiber connectivity from the exchanges and they will be available with-in 1 to 1.5 KM of every home user.
Media of MSAGs till the end customer will be either upgraded to copper or fiber to the home (FTTH), depending on demand in the area.
After transformation, the speeds that customers can expect will be:
- FTTH customers: 50Mbps and 100 Mbps
- Copper Customer: 8-20Mbps
Once the network upgradation is completed, PTCL will be offering high speed triple play package at competitive pricing.
New packages offered are:
CEO PTCL told me that around 65% of company’s overall revenue comes from consumer segment and with this transformation, while its too early to evaluate as its been only three months since the upgraded network is live, the exchanges that were upgraded witnessed up to 15% growth in revenue.
“Not only this, the customer complaints reduced by 30% for the exchanges that have been upgraded”. Dr. Ritz claimed.
This essentially means that PTCL will be placed a lot better to offer premium broadband services in many of cities across the country, with better experience and lesser user complaints.
Scale of Up-Gradation is Massive
“This is an extensive project where thousands of KMs are to be upgraded with new media and hundreds of thousands of pairs are to be re-touched by someone manually”, explained the CEO while mentioning that this network transformation project will be completed in 2019.
Dr. Ritz also mentioned about how “Right of Way” takes a lot of time and becomes a major challenge in the entire upgradation process.
Overall Brand Placement is Being Uplifted
Alongside infrastructure upgrade, Dr. Daniel Ritz and his team are also closely working on overall perception building of PTCL. PTCL has inducted over 300 fresh graduates all across Pakistan in 2017 from top universities under the PTCL Summit Program.
He agreed that the company had been faring poorly in terms of customers feedback but assured that work is being done to alleviate the issue step by step.
Renovation of customer support touch points, intense training of field staff, and turn around time for complaint resolution are being given a lot of attention to offer better experience to customers.
Dr. Daniel Ritz agreed service quality had a lot to do with bad customer perception, but said that with improved and rehabilitated infrastructure, the complaints will lessen which will ultimately grow the trust that customers have on PTCL.
He said that there is already a 30% drop in customers complaints in areas where exchanges have been upgraded. Additionally, they have witnessed growth in customer acquisitions and churn has reduced, indicating that revamped network will help company lift its overall brand image by a good margin.
Future Prospects
Daniel Ritz is clear that PTCL’s future prospects are very promising.
With revamped broadband network, he thinks that company will not only be able to increase its customer base but due to its wide-stretched network across hundreds of cities, PTCL has all the potential to become the de facto choice for fixed broadband internet for millions of customers.
This All PRICE Including Taxes, Land line Fee, Installation Charges Etc ???
i just upgraded to 10 mbps bill amount would be rs. 2850 per month including all taxes
Jab bill aye ga tab pta chale ga. Right now 4mb cost around 2600. No way 10mb il cost 2850.
4mb k saath mera bill 2300 se ziyada nahi ata bhai :)
But kese apko tax nhi lagta?
tax k saath bro 2300 ata hai
Great (y) humein to kafi zaida hai 4mb ka :(
app ka ptcl use ziyada hoga bro……..hum ptcl sirf local call k liye kertay hain
https://uploads.disquscdn.com/images/3ed6ef6cb315dfef304eec05fd2103de9ffce1513eff592ca825d83a138c1a07.jpg
show me your September or August billl pls :P
Aap promotional package pe ho….2mb ki price mai 4mb.
Show us your bill please. You can hide your phone number, address or other details etc.
check it bro https://uploads.disquscdn.com/images/3ed6ef6cb315dfef304eec05fd2103de9ffce1513eff592ca825d83a138c1a07.jpg
this is 4 mb charges who said this 10 mb???
yes its 4mb package……mein ne kab kaha k 10mb hai
its old bill don’t fool people! :P
bro its last month bill
https://uploads.disquscdn.com/images/ad2a67fd424dce651842be6d52f4366b1404cd133e54406c5c907dc75e676c43.jpg
impossible i got 2850 this month
mera tu yehi bill ata hai 2300 se 2330…….
O bhai .aap sindh main rahtae ho na . Aap per tax different ha .har ptcl ki post main aap yahi Danka bajatae ho .aab koi new baat karoe wahi lakeer ke faqeer na banoe
Impossible dear, according to your bill, services tax are Rs.49. How possible? There is 19.50% service tax for each service you use. your broadband charges should be 19.50*1775/100=346.125 plus landline 19.50*250/100=48.75 so 346.125 + 48.75 = 394.875 total service taxes. Total bill should be 250 + 1775 + 394.875(Service tax) = Rs.2419.875 + 222 (W.H tax) = 2641.875
agar app agar ka bill 2500 se uper hota hai tu tax ziyada lagta hai……..i will show u complete bill bro
tell me your id i’ll send u complete bill bro
Lahore mei 2690 ah rha h ab ap kaha se ho
karachi
Bro mera bji 2310 se zyada nhi ata tha, 2 mahene se punjab hakoomat ka Rs390 ka tax aa raha hai, ek 2 mahene baad btana hamein
You will be shocked to know the Bill of this Month. :D
I used Ptcl for over 10 Years & recently i started using Crybernet 10 Mbps Upload & Downloadspeed for only RS 2400 / Month.
Sirjee, look at package prices, my exchange is upgraded hence i have reduced rates
what you meant
package prices are available in content of this post
Mujhe bhi 4mb ka 2860 aa raha hai apko kese 10mps ka itna aa raha hai?
bhai its for those customer whose exchages are upgraded to fiber
where’s you from
pechs karachi
My bill 2660 with 4MB unlimited. No way this is going to happen with 10MB. Do you have unlimited package? They really have not told you the 3 different kinds of taxes that would apply. I just disconnected my services just because of billing and poor customer support.
Itna to mera 4mb ka bill aata hai…
+1 ap bohat acha kam kar rahe ho is qadri ke parody bana ke. Good Luck!
3360 hy 10mb ka total bill
landline is free replacing with free mins on cellular network bro. i just upgraded to 5 mb but still wait to use 5 mb package and with all taxes its about 2700 for 5mb
cheers
I am paying PKR4000 for 20mbps connection including taxes but we don’t use landline that much.
I am already using 20Mbps transform package. Price 2999. Total bill inclusive of taxes with smart tv 3700.
In which city you are using 20MBs internet?And what is the total bill of this new package?
Dear Luqman,
I am using in Lahore.
The price is 2999+ Taxes.
I am attaching screenshot, this bill is 12 Mbps (old package – Price 4000 charged of pro rata basis) + 20Mbps (new package – 2999 PM -Charged on pro-rata basis)
Plus smart TV device plus international calls etc.
Rest you can make out dear. https://uploads.disquscdn.com/images/523e1f9fd2ab4bcaa6cde1979fb0ed6a5e2cdb3c77cb9da72d779dbf1548c0a7.jpg
Of course if you opt for just 20 Mbps New Package then your charges shall hover around 3500-3600 PM.
Dear Zahid;
My Home Broadband No is 021-32581306, every month i pay Rs. 4200/=, monthly BB Charges 3025 and 8MB Package, this is very high rate, I am waiting for Transormation package or GPON Service. I will upgrade service 10 MBPS only Rs.2450. Karachi people also paying huge amount to PTCL, and service tax.
They should replace all copper with fiber. 5g is about to launch in the next 2 to 3 years. Once it is launched they will face a massive competition so in the end they will need to do this.
Ya that’s what everyone used to say before launch of 3g and 4g. Fact is ptcl is too big to care.
PTCL walo ko baad me khayal ayga ?
PTCL slow in everything ?
Using 2 mb package because my great copper wire does not support more than 2mb lol paying 2500 per month for it still waiting for fiber to arrive :(
Interestingly I have used 8mbps for 6 months on 4mbps prices,when they had promotion running.
Got full speed at copper wire. It was over 1MB/s download speed.
Yeh kab aayi thi promotion inki mera to nahi hoya tha
Dear Dr. Daniel Ritz,
It will be highly appreciated if you please provide tools to your lineman also. I noticed a lot of times that they don’t have tools and ask for these items when they visit home or office. They said that PTCL do not provide them such tools which they need.
If Ptcl succcedes in transformation of copper to fiber then Noone can beat ptcl bcz they have the largest infrastructure of home and business users. Plus their CR needs to be trained to handle consumer problems.
I would say, it’s finally happening. I had hoped they’d consider total overhaul of their infrastructure, and that was back in 2010. 7 Years have passed, when finally we have some ‘news’. Hopefully it’ll help improve the quality issues with current Copper wires. And i sincerely hope Rains would stop disrupting the phoneline/internet services (which was a very common occurrence with Copper cabinets).
2017 mein be is liye hua kiyon ke TWA, FL, SF ne in ko bohat competition dia and they are losing revenues/customers to these companies. Agar upgrade nai karienge to eik eik kar ke dosre companies in ko trump kar dein ge.
They should upload a map showing upgraded areas and area those are still in process of up-gradation on their site.
Yeah ??????
Has anyone called and checked the prices of FTTH based 50mbps and 100mbps connections?
5MB = Rs. 2,000
10MB =Rs. 2,500
20MB =Rs. 3,000
50 MB =Rs. 4,000
100Mbps Just In 4800/= in transformed PTCL Exchanges and Speed is Like Sonami
Please also tell about ping. I game on PS4. Currently stuck with PTCL 3g.
I hope they do something about reducing the latency/pings so that gamers can enjoy playing on PTCL
yes ping should be under 50
I am on PTCL FTTH connection and my Ping is 3ms.
Speed and charges?
Your location?
Damn ? ? ?
? wow!
Ping 23 ms. PTCL FTTC connection. 20 Mbps transform package.
What I meant is pings to game servers like Dota 2, not the ping where you test your speed. Lol.
I think diagram showed above is current technology that ptcl possess , actual transformation will happened when ptcl starts GPON if ptcl transform its self to GPON then some thing better can happened , But I clearly mention one thing after converting into GPON ptcl existing landline user will be affected reason is that Current PSTN technology is active and GPON is Passive means current landline works without eletricity and in GPON Fixed Land Line one should have electricity ….
I am using PTCL GPoN and the land line telephone connection says VoIP …. Yes you have to connect the modem on UPS.
I am paying Rs 999/month for 7mbps FTTH. Beat that. ?
Which service? FL? SF? Rs999? Trolling or for real?
Not trolling! https://uploads.disquscdn.com/images/7042630044a8655acd7f8980e3e7a64b28506884b98eaf7cfb30efc0199e068a.jpg
And you have a data cap of 60 GB. My usage last month was 266 GB. Beat that bro!
Connection: 12MB PTCL on Copper Wire.
Top DL Speed: 1.6 MBPS
Connection is non stable i have to restart it when its attainable but its really miracle its working fine here & You can’t compare Unlimited With limited cap so there IS no Comparison once PTCL has upgraded.
Trust me you wouldn’t want to pay 5000 To Zong 4G for 100GB Cap.
Once its upgraded i am going for 100 MBPS for sure!
PT https://uploads.disquscdn.com/images/a9236dc12ed1126f3f6e22721652134fd0723c537186e0b449265cf7c6dced69.png
Exactly my point irfan Saab. I am also a PTCL user. 20 Mbps transform package on Copper wire.
Refer to my above comment i can upgrade to 10Mbps for additional Rs. 200 (i.e. Rs. 1199).
This ain’t about speed anymore.
I surely am paying a lot of money but i am using it that much too last month i had no intentions of using internet really much on 8 MBPS and i consumed around 478 GB.
Assalamoalikum.
Mirza Saab, yes my exchange got updated in June. New packages launched in July / August.
D/L speed hovers around 1.9-2.2 Mbps. Upload is same 1Mb.
Yes I have option to upgrade to VDsl with 50/100 Mbps. But I guess I don’t need it for now.
You’re dead right about usage. My bill showed 266 GB usage but trust me I used far more than that.
Apart from torrents, I am a user of Netflix 4K. Looks amazing on a 4K TV. But consumes a lot of data that I don’t worry about.
We have 7/8 devices at home accessing internet plus 2 TV sets accessing Netflix and YouTube.
I believe I used something like 500 GB last month.
I also watch matches online in HD.
Haven’t switched on my smart tv in a month.
I must say I am pretty happy and satisfied.
W Alikum Sallam Rao Zahid Bhai,
I wish i could say the same but because our area (Gujrat) isn’t that advance i guess i will have to wait for maybe a few months but i am sure they will do it.
And i know i because i have been monitoring it closely they don’t care about data and also once they have upgraded in my area i am NOT going under 100 MBPS That’s for sure.
I have got 3 x 4 TB Drives and they are only for 1080p Bluray movies & TV Shows Pretty much 20% of them is already full.
Thank you for joining the discussion its really great to come across good people :)
Even that FTTH was trying to prove his point so :)
Jazak Allah Sir.
Cheers.
60 GB @7 Mbps from 8:00 AM to 8:00 PM (Mon-Fri)
Unlimited Downloads @ 7 Mbps
(Mon-Fri) 8 PM to 8 AM + Saturdays & Sundays whole day.
For me it’s unlimited as I am not at home during these hours and I’ve never run out of the cap. My cap keeps adding to next month. And i giveaway my added GBs to my friends. And the beauty of FTTH is that I never have to restart my ONT (or router for you) due to reliable smooth and stable internet.
With a price, stability and speed, please beat that! ?
Getting interesting now. ??
Still I have no limitations and you do. My speed is 20 and yours is 7. Well I must accept that sometimes I have to restart modem (not router though!!!, they are not the same) but that “sometimes” is probably once a week or so.
Mine speed is stable too and smooth as well.
Just because you’re not at home from 8-20 doesn’t mean others aren’t as well. 60 GB – phusss- my kids will eat that in 15 days watching Netflix kids in 4K and YouTube.
Fact is that mine is still 20Mbps, it’s unlimited round the clock and I don’t have to keep a check on data used in peak hours.
You can’t beat that for sure.
I do agree they are providing good service but the thing is they are new in competition and PTCL is OLD and have a super strong Network no doubt they suck at their best and no one can beat them in that.
But on the other hand they are the Mother Broadband company here in Pakistan i really liked this post because our country is in urgent need of upgradation of Technology.
Can you not see the Impact on everyone after the introduction of 3G & 4G?
And YES i have to restart PTCL Modem because its Line Parameters are weak and needs a restart to get back to Top Speed but when its working its working great…..
PTCL GPoN Connection…..
https://uploads.disquscdn.com/images/c58130ba66446e465dbf4f5988a6baf7bfb090e3d072e804a956a472a6fb28cb.png
area?
Its F-11 Islamabad.
Its an 8MB connection with ping of 3~5 ms.
what area is that? and how much are you paying?
F-11 Islamabad
You know what PTCL dug roads, parks and foot paths my area in Gulstan e Sajjad in Hyderabad for some upgradation and never repaired it. Such an irresponsible and anti environmental act. But nobody will talk on this.
PRICES SHOULD START FROM 999 RUPEES AND 8 MB UNLIMITITED WIT NO SMART TV
if they introduce 8 mb with no smart tv, then who’s gonna apply for their smart tv janab!
Is there any list available of exchanges which are being upgraded..?? If somone have please share..
20mbps for rs 6000
100mbps for 20000rs
golmaal hay bhai sab golmal hay
Amir bhai can you raise questions that why they are charging different
Those are old packages. In updated exchanges the prices have reduced. As mentioned in article. I am paying 2999 for 20 Mbps.
If they had common sense they would have got it already.
Just let them be.
“this network transformation project will be completed in 2019”
happiness crushed
wait 2 Years .. I know my area will be last for sure
Mine was updated in June.
Dear PTCL please fix your previous network and customer care we (customers) have already suffered a lot.
Ptcl launched new products and left it alone. Zero customer care and quality
Plz gain respect and improve your service then launch new products.
Bro, Any update from Lahore? GULSHAN-E-RAVI exchange
I am already paying for VDSL 12Mbps which is 5500 rupee more than a year now and i am tired of paying that much.
BTW my DSL guy told me a month ago that previously they didn’t install VDSL card but now, they did installed it.
Should i consider it as a GO for Transform Package?
YES Gulshan e ravi exchange upgraded now im using 10mb transform package with smart tv my currently bill is 3360+300 for smart tv devive
How’s the upload speed? And how many days did they took to install your connection?
only 1 day required for installation and upload speed 3.5mbps and dwnld 13394mbps
Can you share a snapshot of your speed test? And can you confirm which Gulshion Ravi are you talking about? Lahore or Karachi?
gulshan ravi lahore
https://uploads.disquscdn.com/images/532adf6bc67def6cb533cd46611ae3a07ae324167d6cd4570548ec4378552e74.jpg
Speed is constant or their could be hiccups or downtime or any disconnection because i am also thinking to upgrade my current connection
speed is constant and no disconnection
https://uploads.disquscdn.com/images/4388db3972e2ec5a2d10dcff85b53c06ac35c28798eb2ec689d73a6f2efafa1e.jpg
Thanks man. Got mine upgraded to 20mb transform package. The speeds are consistent, and, there’s no downtime. So far, I’m enjoying the whole experience.
its ok dost
lol, only reason is the price of copper which is getting expensive.
Call 1236. They’d let you know if your exchange is updated.
Whenever i mail or visit PTCL. They say sorry PTCL landline services are not available in your area. Pathetic!!!
I live in Bahawalpur city. We even don’t have PTCL 4G service in Bahawalpur.
PTCL ??????????
Ptcl billing for Punjab
Rs 2080/-, 1MB
Rs 2420/-, 2MB
Rs 2690/-, 4MB
Rs 4370/-, 8MB
RS 5380/-, 12MB
Rs 7020/-, 16MB
These are old packages. New ones are cheaper.
But they are also on Newly upgraded exchanges….
And this is happening ,
Believe me or not its really happening and its really fast. They are upgrading each and every pol / connection boxes .underground cabling is already completed. I asked from the exchange head and he told me that the whole area is going to upgrade on fiber optic connectivity. I can see PTCL vans loaded with equipment and cables in my area (Shadbagh , Lahore – old and congested area ).
I am already PTCL customer (4 MB connection). In punjab they have recently applied tax so its now cost me 2600 aprox .
I am very excited to see this new change and pretty sure that soon we will be able to get high speed connectivity .
I used Ptcl for over 10 Years & recently i started using Crybernet 10 Mbps Upload & Download speed for only RS 2400 / Month. The main problem i was facing with ptcl was the upload speed. According to their companys Policy they dont give Upload Speed more than 1 Mbps.
Even with 10 Mbps Connection which costs over 3000 Rupees.
Press X to doubt!!!
Brand placement cannot be uplifted without better service. PTCL is failed to replace even old DBs where complaints are very high while making claims of replacing the whole infrastructure. They will not do anything better as they cannot compete with wireless. Mobile companies are already offering up to 50 Mbps on 4G.
This is incredible! Keep it up PTCL! The only internet that works in the remote areas of Lahore and Multan. How does one apply for this? I live in Bahria LHR and DHA LHR — paying about 6000 PKR per month for just 12 Mbps net.
Just confirmed, they don’t have this in Bahria.
10mb ka total bill 3360 hy punjab mei
Bhai kia keh rahe ho 12 MBPS ka around 6000/- PKR ha already paying for it.
I wish to stay positive and believe what they are planning but in past they failed to fulfill all thier comitments, i wish someone give me PTCL CEO’s email address, i want to tell him ground relaities, not only their network is obseleted, their DEs are obseleted also rest of field staff, they need major shuffle in man power before investing in infrastructure, otherwise all their investments will go vain like before
In arbio ka dimagh abhi tak theek nahi hua . Zong walae sarae towers 4g per shift kar chukae ha .in ptcl kameenoe se ab tak maar ke 10 exchanges upgrade hui ha .bakio per bill 6,000 rs. Prank jatae ha 12 mb .lanat ha in per . Inka connection tang akar September main katwaya ha .
I write this comment as a British-Pakistani who has recently been and observed the state of events and current state of affairs in Pakistan.
Unfortunately, there are several issues I have with this plan of action coming at this time. It comes at times where we have other countries internet and connectivity systems very highly developed and our systems being left very far behind. I agree with the many people who, in this very thread, say that there are advancements coming shortly to the 5G market, bringing a new era of connectivity to users which I’m sure Pakistan will jump on once available, much like telecommunications providers did with 4G. With that being said, wireless technologies are never going to be able to overtake wired technologies and this remains to be the case in most developed countries with more advanced telecommunications infrastructure.
Despite all of this, one problem I can already see PTCL having is a similar problem we have in the UK – the number of exchanges (or MSAGs). These often cause a bottleneck in the system and this is something which we are still trying to overcome in the UK in that that MSAG is serving a certain number of individuals; if individuals usage increases suddenly beyond their “expectation” has that MSAG got enough capacity to handle all users on that MSAG at their maximum or peak limits of say 50Mbps each? In the UK this is something which does not happen because although we are offered 80Mbps, it is very rarely going to be the case that every house can get 80Mbps and even more rare that every user on that exchange will be using 80Mbps for a long period of time. As such, exchanges aren’t fed that amount to handle such volume. As you apply more and more volume on one MSAG, other users suffer due to a handful of users. In order to overcome this, certain companies in the UK have had to invest millions into infrastructure developments, but that obviously comes at a cost to the end-customer and therefore plays a role in low adoption.
I am not by any means discouraging the idea and actually think it’s high time we had this implementation going in, however, with other providers such as Storm and Optix, aren’t PTCL a little late to the party? Also, I’d be interested to see how PTCL overcome some of the issues we face here and certainly are being faced by current PTCL users in PK at the moment. Any feedback on my thoughts are welcome inshAllah.
When is PTCL GPON extending to Peshawar? Tried to subscribe to the 10 Mbps package but was told that it is not available in the area. At the moment I have 4 Mbps connection.
karachi ke area landhi no 2 area c1 me PTCL ke NET or Telephone Line services kharab hen is lia kohe bhi ptcl ka net us nahi karta me bhi nahi karta
rawalpindi tench batah mein kab FTTC ahyga mein 100mb connection lagwana ha yeh upgrade ka process kab tak hoga