{"id":1129,"date":"2020-03-18T09:28:04","date_gmt":"2020-03-18T09:28:04","guid":{"rendered":"https:\/\/propakistani.pk\/how-to\/?p=1129"},"modified":"2020-03-18T09:37:49","modified_gmt":"2020-03-18T09:37:49","slug":"pakistan-citizen-portal-how-to-make-use-of-it","status":"publish","type":"post","link":"https:\/\/propakistani.pk\/how-to\/pakistan-citizen-portal-how-to-make-use-of-it\/","title":{"rendered":"Pakistan Citizen Portal | How to make use of it"},"content":{"rendered":"<p>With the growing trend of social media, governments and the general public of different nations utilize the online platform to connect with the public. Gone are the days when people would go to government buildings, stand in lines all day and fill out a long-form to register their complaints or suggestions. It takes a lot of paperwork to fill out before authorities can look over any request or solutions suggested by the people. In most cases, these applications and requests do not even reach government on time. Thus, an <strong>online citizen portal<\/strong> is a necessity.<\/p>\n<h2><strong>Pakistan Citizen Portal<\/strong><\/h2>\n<p><strong>Pakistan<\/strong> is an emerging nation that created a government-owned mobile app that helps the government connect with the common folks. The <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.govpk.citizensportal&amp;hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Citizen Portal app<\/strong><\/a> is available on both <strong>Android<\/strong> and <a href=\"https:\/\/apps.apple.com\/pk\/app\/pakistan-citizens-portal\/id1439885831\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>iOS<\/strong><\/a>. This app is an efficient tool designed to promote citizen-centric participatory governance. The portal allows people nation-wide to connect with different Government organizations in order to raise awareness on different issues.<\/p>\n<p>People can easily provide their feedback on the <a href=\"http:\/\/www.pakistan.gov.pk\/\" target=\"_blank\" rel=\"noopener noreferrer\">government&#8217;s<\/a> policies as well as register complaints and suggestions from the comfort of their home. As for the government, the citizen portal allows them to promote a culture of qualified performance management and make sure all government institutes are accountable for their mandated roles and responsibilities.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1131 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 300 169'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-use-pakistan-citizen-portal-app-300x169.jpg\" alt=\"Pakistan Citizen Portal\" width=\"300\" height=\"169\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>From complaints regarding sewage water flooding the road outside a residential area, to the instances of bribery, you can lodge any complaint using this portal. But first, you have to download the app and make an account on it. How to do it? Easy! Follow the steps given below.<\/p>\n<h2><strong>How to Create an Account on Citizen Portal<\/strong><\/h2>\n<ul>\n<li>First, go to <strong>Play Store<\/strong> or <strong>App store<\/strong> depending on the mobile you&#8217;re using.<\/li>\n<li>Search \u201c<strong>Pakistan Citizen Portal<\/strong>\u201d and tap on \u201cInstall\u201d to download it.<\/li>\n<li>Once downloaded, you need to tap on the app to open it.<\/li>\n<li>After that, tap on \u2018Register\u2019 to create a free account.<\/li>\n<li>In the next window, you will be asked about whether you\u2019re Pakistani national, Overseas Pakistani or a Foreigner.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1141 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 190 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-make-an-account-on-citizen-portal-190x300.jpg\" alt=\"Pakistan Citizen Portal\" width=\"190\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After that, you have to enter your mobile number.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1132 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 180 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-make-an-account-on-citizen-portal-with-mobile-app-180x300.jpg\" alt=\"image of the portal saying mobile is verified\" width=\"180\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Now you have to enter your Full name, Gender and Date of birth and then tap on next.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1133 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 179 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-create-free-account-on-citizen-portal-179x300.jpg\" alt=\"the create page\" width=\"179\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Now type the username and password of your choosing and tap on next.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1134 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 179 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-lodge-complaint-on-citizen-portal-179x300.jpg\" alt=\"next part of the create page\" width=\"179\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After that, you have to give other details as well, such as your CNIC number, Province, District, Tehsil and your address.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1135 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 179 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-make-complain-on-the-citizen-portal-179x300.jpg\" alt=\"Pakistan Citizen Portal\" width=\"179\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After entering all the information, you have to tap on the \u2018register\u2019 option.<\/li>\n<li>You will be directed to the dashboard of the app.<\/li>\n<li>On the dashboard, you will see all the details about total complaints, open complaints and various other things.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1136 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 206 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-use-citizen-portal-app-206x300.jpg\" alt=\"Pakistan Citizen Portal Main Page of App\" width=\"206\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>After creating an account, you can lodge any complaint regarding any issue. Here is how you can make use of the Citizen Portal:<\/p>\n<h2><strong>Lodge a Complaint on Citizen Portal<\/strong><\/h2>\n<ul>\n<li>Open the mobile app and enter the username and password to log in.<\/li>\n<li>On the home screen of the app, you will see a \u201c+\u201d\u00a0icon. Tap on it.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload size-medium wp-image-1137 aligncenter\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 206 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-use-citizen-portal-app-1-206x300.jpg\" alt=\"\" width=\"206\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After that, you will be given different options on your screen.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1138 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 183 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-complain-about-any-issue-on-the-app-183x300.png\" alt=\"Pakistan Citizen Portal\" width=\"183\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Select the category of the complaint. For instance, if your complaint is related to the roads in your city then select \u2018Communication\u2019 option.<\/li>\n<\/ul>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1139 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 182 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-complain-on-citizen-portal-182x300.jpg\" alt=\"complaint box\" width=\"182\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After that, you have to fill the complaint form in the next screen.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" data-expand=\"600\" class=\"lazyload aligncenter wp-image-1140 size-medium\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 181 300'%2F%3E\" data-src=\"https:\/\/propakistani.pk\/how-to\/wp-content\/uploads\/2020\/03\/how-to-register-complain-on-pakistan-citizen-portal-181x300.jpg\" alt=\"registering a new complaint\" width=\"181\" height=\"300\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>After entering all the details in the form, you have to tap on \u2018Submit\u2019.<\/li>\n<li>Your complaint will be registered and sent to the concerned department.<\/li>\n<\/ul>\n<p>This citizen portal is functioning under PM\u2019s performance delivery unit. The database of the app is connected with NADRA which will help with checking the authenticity of the complaint. After lodging the complaint, you will also be informed of a time frame whereby your complaint shall be resolved. It is truly a useful app that will take Pakistan a step closer towards E-governance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With the growing trend of social media, governments and the general public of different nations utilize the online platform to connect with the public. Gone are the days when people would go to government buildings, stand in lines all day and fill out a long-form to register their complaints or suggestions. It takes a lot [&hellip;] <a class=\"g1-link g1-link-more\" href=\"https:\/\/propakistani.pk\/how-to\/pakistan-citizen-portal-how-to-make-use-of-it\/\">More<\/a><\/p>\n","protected":false},"author":3,"featured_media":1130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[80,87,84,85,79,82,83,81,86],"adace-sponsor":[],"class_list":{"0":"post-1129","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-government","8":"tag-citizen","9":"tag-citizen-portal","10":"tag-gov","11":"tag-imran-khan-portal","12":"tag-pakistan","13":"tag-pakistan-citizen-portal","14":"tag-pakistan-government","15":"tag-portal","16":"tag-portal-online"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pakistan Citizen Portal | How to make use of it - ProPakistani<\/title>\n<meta name=\"description\" content=\"Pakistan Citizen Portal is one of the best initiatives the goverment made. 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