Recently it was announced by Pakistan Railways Chief Executive Officer (CEO) Muhammad Javed Anwar that they will be getting modernly… Read More
Mobilink Starts Outsourcing its Support Centre Staff
Mobilink, the Pakistani telecoms service provider that is set to become a company with 45 million customers six months from today, has… Read More
Samsung Collaborates with Ufone to Establish a Call Center & Toll Free Number
Samsung Pakistan has collaborated with Ufone to establish a state-of-the-art call-center to facilitate its customers throughout Pakistan with a Toll-Free number… Read More
Warid Rolls-Out 789 Operations
Personally monitoring the new 789 exercise of automation of sale of prepaid mobile SIMs, PTA teams are visiting call centers… Read More
Mobilink Postpones its Call Center Outsourcing Plan
Mobilink has reportedly postponed, if not cancelled, its plans for outsourcing entire customer care department, we have confirmed with people… Read More
Exclusive: Mobilink to Outsource Call Center Operations
Mobilink, the largest cellular company of Pakistan, has decided in principle to outsource its entire call center operations, we have… Read More
PRI – An Unexplored Market for Mobile Operators
Primary rate Interface (PRI) is a service level of Integrated Services Digital Network (ISDN) which gives specifications for carrying multiple… Read More
Why Does Outsourcing Fail?
Before we delve into this topic and skylark our way through the tribulations of why outsourcing I would like to… Read More
Ufone Gets its 3rd Call Center in Lahore
Ufone recently launched its state of the art call center in Lahore; this is the 3rd call center after Karachi… Read More
Two Illegal Gateway Exchanges Seized in Islamabad
Pakistan Telecommunication Authority (PTA) and Federal Investigation Agency (FIA) launched a crack down against illegal gateway exchange operator in Islamabad… Read More
Call Centers Agents and their Health Issues
The call center has been established as an industry in corporate world of Pakistan only over the last ten years.… Read More
How to Decrease Wait Time during Helpline Calls?
Are you one of those who have to wait for several minutes before call center representative responds to your call?… Read More