By Reality Bites · Sunday, Jan 3, 2010 1 Comment
In first article, we discussed service quality of mobile network and related services. In second part we will discuss service quality concerns in call centre and customer service centres.
Call Centers Service Quality Concerns:
This was indeed a revolution in customer services domain in Pakistan when call centre business got attention and mobile operators...
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By Aamir Attaa · Wednesday, Jun 18, 2008 16 Comments
My God, what this news is saying…around 40,000 call centers were shut down in Pakistan on directions of Pakistan Telecommunication Authority. I was able to get couple of evidences of this news on “Daily Post” and “Online News Agency”
I had to double check the number of closed call centers, and also the date; but alas everything seems fine...
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