An Open Letter to Chairman PTA

Honourable Chairman,
Pakistan Telecommunications Authority

Issue: Charging 5% on Recharge by all Mobile Companies

I would like to take this issue into your kind consideration that for the last few months, to be exact from August 2008, all mobile operators have been charging 5 % extra charges on recharging the balance. I would like to mention following points which are showing that these charges are against all the rules and regulation and make no sense;

  • When all the mobile operators are reducing call rates there is no sense of charging 5 % without giving any reason to the consumer. We still see no further hiring for call centers or network expansion that could really better their service, as they had claimed.
  • In all the businesses and transactions when you are paying any amount to any one, none has to pay penalty for that payment rather relief has been provided to customers throughout the world. Does this 5% extra charges make any sense.
  • After deduction of 31 % taxes (10% with holding tax and 21 % General Sales Tax) all the money goes in to the account of the operators then why this 5 % charges being deducted on recharge. Are they now paying this 5% amount to any powerful personality?
  • We have near 8 crore mobile customers in Pakistan. If we assume that 1 crore of them recharge their account, then it amounts over 100 crore recharge on daily basis. If we calculate 5% this extra deduction, it is estimated that 5 crore are being collected illegally. Why this 5 crore is being looted from innocent customers.

Dear Sir, I would like to make this case a history in the consumer right protection. Your Excellency, it is a matter of make or break. We have to stand up against all the forces which are killing the customer’s right with out any fear and discrimination.

Your decision in this case will be, definitely a wining situation of the consumers and build trust on our system of justice.

Me, and other 90 millions are waiting for your kind decision.

Yours truly,

0322-5088031
[email protected]

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Hammad

    Ah , if Any one listening From PTA , there was no situation like this we have , Dam Companies like LDN and Mobilink and so On

  • Samz

    awesome and valid point. again lack of consumer rights!!!

  • omerfarooq

    I doubt that he takes enough time in office to get this post noticed and even If it get noticed, He would surely not mess up with it to avoid extra work load because he could surely take action on all this “TAXES THING” If he wanted to. Ah!!! Corruption prevails everywhere!

  • bushar

    if we all wake up and protest against this loot we will have no Zardari and his chelas for looting the innocent customers
    please keep the war against these people as they are crushing poor all the way…Altaf Bhai has the final same openion like me.
    lets joined the war and go side by side with propaksitani

  • Mudassar

    Excellent initiative! keep it up Guys

  • Sufian

    We R with U..

  • The deductions should be decreased on all way of communication.

  • Jumma Baloch

    I think we should stop dialogs now it’s time to prove it, Fade up of dailogs of polotions, and there chelas no one sincere with awam cuz awam it self is a lakir ka faqir.Non of us ever thought about it and ever tried to say any thing about all these na insafees’s. I will Say ( Don’t say U love me Show me.) so Brothers Show it up.

    All the best All the poor and mast pakistani’s like us.

  • Tax on buying the SIM, Using SIM Updating the SIM

    WOW,its like present Government want TAX TAX TAX (Where is Cloth, ROTI and House)

    For GOD Sake, Buy yourself a Brain have atax levy on it then think what you are doing. countries go Forward not backwards.

    Next Step with be the Tax on walking,drinking and eating

  • m.sarfaraz

    jiye AWAM