PTCL Launches SMS Complaint Service for Landline

PTCL-SMS-Complaint-ServicePTCL has launched this new service that will enable its customers to register complaints via SMS from their cellular mobile phones.

PTCL says that objective behind offering this service is to eliminate of customers’ wait time at call centers for complaint registrations and to offer a swift complaint registration channel to our Landline and Broadband customers.

How to Register PTCL Landline complaint via SMS:

  • Step 1 type : CMP
  • Step 2 type : Area code and landline number
  • Step 3 type : Product code
    • For Landline: LL
    • For Broadband: BB
  • Step 4: Send to 05 1218 1218
  • Step 5: Receive complaint registration number


<CMP>Space<Area code><Landline number>Space<Product Code>

A landline number 0423586 XXXX with complaint for broadband will send following text:

CMP 042 3586 XXXX BB

You can type “HELP” and send to 05 1218 1218 to get help on procedures for registering complaints via SMS.

  • I called 1218 to ask the charges per sms for launching the complain and what will be procedure to give details about line is noisy or dead etc…

    They said to call 1236 for the details as they do not have this info.

    I called 1236, selected urdu language then land line and value added services (2) the operator replied they have no information about launch of this sms service!!! I said it’s on your web site but he insisted that till now they have no details available with them!!!

    How come a company does not informs it’s call centre persons about its not launched service!!!

    What kind of service level is this company maintaining?

  • The world is working and Managing pleasant customer experience and PTCL is still busy on complaint lodging. Today they solved complaint lodging and it will require one decade from now for resolution ……Great Company….Great People…Great Solutions…..

  • re: 021-34936912
    phone line is not working for last one month in spite of lodging complains. pls do something

  • jhotay saray ptcl wale complain kr do ko ata hi ni….10 din se contnous calling daily kehte ha aj kr dain ge but still ha problem…gatya treen service

  • i complained them via message today.
    got error ” message not delivered”
    i had tried it before but i never got a complaint number.
    i have 2mb internet connection but i am getting upstream 382kbps and downstream 1532kbps

    how cheap the service has gone…..

  • i am jawed farooq my address is flat no f.5,2nd floor, zeeshan plaza,hussainabad, hyderabad sindh, my cell no. 0333-2683185.
    i have received 2 complaints no. No. is 4 and 2 is 74, but there is no positive response from ptcl compay, my ph. is still not receiveing calls and not avail outgoing call in creativity age. so plz solve my grivance on priority basis. i wll be grateul to you.

  • ptcl is no doubt the only department in pakistan which has really practical approach over the issues faced to public ,but some times it leaves such examples as no other deptt ever could. my ptcl no;0966 715081. is out of order since last 2 months , ihave got bothered of registering complaints again n again . Here PTCL looks in deep asleep. Responsible technicians are not scrutinized properly , its why the issue remains . Please resolve it.

  • I request the few days ago but not any reply.
    My internet no access please check my internet option and please repair the my internet option.
    i complaint the ptcl number 1236 but no any response This is my number (0301-6039317)My net no working to 14/11/12.
    Please sir i am waiting for your side

  • chootia banate hain ye log agar yaqeen nahi to koi bhi apna duplicate bill through internet nikal kar dikha de sms per aap koi bhi complain kar dain koi jawab nahi aata ptcl ki kisi bhi baat per yaqeen karne se pehle ye zaroor soch lain ke ye Pakistan hai mujhe three month ho gaye hain ptcl phone lagwai huay aaj tak complain hi kar raha hoon sir ptcl ki aik baat bohat achi hai ke inka bill bilkul bilanagha mil jata hai.

  • Please check my internet connection, No any working,my connection id dead,and we compliant to 05-1218-1218 ,But no any benefit,My ptcl number (0418751532)

    Please sir
    Muhammad Billal,

  • Dear PTCL land line complaints land line # still not resture due to cable damage by wateen network company .they puting up new cable and execuating the trenches.

  • PTCL Evo Broadband ki speed Jamshoro city sindh university ki area main bilul bekar and slow chal rahi hai aap se guzarish hai k es ki speed fast ki jae

  • Assalam-o-Alykum sir my telephone is dead since 15 days. i enter a complaint and then two time i send sms on and two time i send online complaint but no one came to correct my land line number.i request you to resolve my complaint.i shall be very thank ful to you.

    my telephone – 92+71-5651566 pakistan sindh sukkur

  • assalaam waliekum

    mera ptcl number baar baar dead hojaata hai

    or dsl bhi kabhi sahi nahi chalta…..

    kahin martaba complain kar chuka hun per kisi tarhaan ka favour ab tak mujhe nhi mila

    her baar mujhe yeh kehker taaldiya jaata hai k ham aapki request ko frwd kar rahe hain jald say jald aapka masla hal hojaayega

    per mera masla hal nhi hota….

    sir hum nay kai bar apny mutalika lina man say bhi rabity keyi mutalika SDO k pas bhi gaya jabky kai bhar exchange bhi gaya magar line man nahi ata wo kihta hay k ye tek nahi hota esy hatam kardo jabky masla tora sa hy or jis jaga problem hy wo bhi may nay usy nishan dahi karaya magar wo bilkul teek karny ka nam hi nahi laita .. barah i karam ap hi es per kuch karly warna swabi kay gaon jalsai may mery telephone k elawa paros may esy kai tele phones DSL samait harab hay phir hum esy majboran hatam karlengy…. NAme : syed ameer ali shah s/0 syed lal badshah .. phone number 0938300601 .. mutalika exchange chota lahor swabi.. mutalika line man .. jan afsar…

    mera contact number.. 03454895088

  • PTCL is fraud, to all those who have subscribed with 4MB package, do check their package speed from backend. Without any notice this fraud company is modifying the package & downgrading it to 2Mbps & charging 4Mbps in phone bills

  • muje p.t.c.l internet servic chaye apni shop pe devic lagani hai nazimabad no 3 pe ap mujse conteck karay this my num 03122571901

  • our ptcl 4501587 is not working for one week i am going
    everyday at malir head office for complaining but there is no risponse
    so kind be action of this complain please contact no 03012589510

  • our DSL is not working from last 15 days. i submit so many complaints. i have also send message to 0512181218 but i could not recived any compaint number. my cell number is 03425364931
    please make my internet connection correct.

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