Referring a survey for quality of service for all broadband service providers, Wateen says that it was ranked first in the overall standings for all wireless broadband operators in the country.
It maybe recalled, PTA recently carried out the second nationwide Broadband Quality of Service (QoS) Survey of all wireless and wireline service providers throughout the country. It is worthwhile to note that QoS generally determines the standing and status of country’s telecom services; therefore, special emphasis is exerted to keep the QoS of broadband companies at a satisfactory level.
PTA had devised QoS standards/Key Performance Indicators (KPIs) in line with best international practices and in consultation with service providers. The post survey analysis is carried out on the basis of scores against each KPI.
Wateen Telecom, with its vision of enabling every man, woman and child in Pakistan through leading edge technology is the leading wireless broadband service provider in the country. It is the pioneer for bringing wireless broadband technology in the country and the first in the world to roll-out a WiMAX network on a nationwide scale.
Mr. Naeem Zamindar, CEO Wateen Telecom, in a message to the employees on this occasion stated that “This award recognizes Wateen’s excellence in delivering extraordinary customer value. Our initiatives taken over the last year and at the re-launch are now delivering the required results for our customers. Not only is this a recognition of the hard work put in by our employees, but also a confirmation from our regulator that Wateen is the leader in wireless broadband services.”
Over the last year, Wateen has invested heavily in improving and expanding its network, workforce, systems and processes to ensure delivery of an outstanding customer experience in the future. The Abu Dhabi Group has continued to show great confidence in Wateen and its new management and have provided cash support of over $57 m in the last 12 months. This has helped the company in optimizing its network by deploying new sites and relocating existing ones to deliver the best quality of service for its customers.
