PTCL Upgrades 2MB DSL Speeds to 4MB for Limited Time

PTCL Upgrades 2MB DSL Speeds to 4MB for Limited Time

PTCL has announced that it is upgrading its 2 MB broadband DSL costumers to 4MB for free.

The promotion will allow 2 MB users to enjoy double speeds of 4MB speeds for same rates, i.e. at Rs. 1,549 per month till December 31st, 2013, after which customers will have to pay the regular 4MB charges which are Rs. 1,999 per month.

PTCL said that it is automatically upgrading all customers, however, those who would not want to keep 4MB speeds can opt out of promotion by calling 1236.

This is not the first time that PTCL has upgraded its existing customers. However, the practice of automatically upgrading the speeds has seen criticism in the past. Customers are usually of the opinion that company should not upgrade speeds if the promotion is for limited time.


  • PTCL is among the blood-sucking mafia in the governmental organizations. They are keen towards attracting you and then afterwards the speed becomes snail! Why in the first place you offer this for limited time, and then why do customers need to opt out. For those who want 4mb would get it themselves. You don’t need to play these ill-business tasks!

    • PTCL is providing fastest internet speed in Pakistan what you want more…people just criticize, in abroad min speed is 4mb i think this is good step by PTCL,everywhere in world people have issues with their internet provider…..but no major issue on my side

      • Mr. Zafar this is not about best speed. This is highly immoral and against the business norms to upgrade automatically to the offers without the consent of user. They should offer the promotion and anybody who wants to avail the promotion can subscribe to that. Why the hell bother the regular user??

      • u r lucky. I had PTCL 4 MB that i got disconnected as I was connected only 3 days a week and for 4 days the line was dead.. this happened constantly for 3 weeks. I started with EVO Nitro, they say its 9.3Mbps, but on their page on PTCL site right at the bottom in small fonts they said that you will get 70Kb to 700Kb average, I am getting 12-20Kb max. The customer support is now not willing to give me a complaint number (as they are already under a ton of complaints), they say that 9.3Mbps is the capacity of the device that they market. I told them to buy a 5 Liter bottle of pepsi from me but it will only have 250ml of fluid, would you buy it.. these are the biggest addholes i have come to know doing business, with staff at exchange yelling at customer support, customer support yelling at DSL officer, DSL officer yelling at lineman and lineman is no where to be found.

    • I work in Govt. orgranization. We had been using 1MB connection. We asked to upgrade to 8MB. They said it is impossible due to poor line. We asked 4 MB they say not this either. We said ok fine 2MB.

      Now from the day one we had less speed than we used in 1mb. So Moral of the story how they could manage 4mb if it barely manage 2mb

      • Had a chat with the local lineman.. he says that headoffice issued money to replace/upgrade existing lines and then provide connections, they ate it all and informed headoffice that lines are set and now headoffice wants them to give people upgrades on their conections which they are not able to do, but would try to cover it by all means..

    • Absolutely right.. one of the biggest corporate scam now a days and no body is doing nothing… got my 4MB disconnected a couple of weeks ago and alhumdulillah out of the constant stress cycle that they provide free with their packages.

  • Totally true Iman!
    I must say it has happened to me twice, not everyone knows that they’ve been upgraded by PTCL automatically and only way they get to know is by the getting 1999 digits on their monthly bill after the offer is expired.
    The criticism is not objectionable in any sense.

      • You have completely missed the point. The “vocal minority” is not complaining about being upgraded WITHOUT THEIR CONSENT and then charged extra.

        Maybe you like paying extra for something you didn’t ask for, but I think that makes you a minority.

        • Not everyone wants to pay more. You certainly do have to call them to tell them you do NOT want to stay at 4Mbps. Didn’t you even read the article? Here, I’ll copypasta

          PTCL said that it is automatically upgrading all customers, however, those who would not want to keep 4MB speeds can opt out of promotion by calling 1236.

  • LOL the copper wires hardly support 2MB speeds and you have to call PTCL to fix your issue every 2 months and now they are running this sham. Last time they did this, I was charged for the 4MB package in one month’s bill despite having called them to downgrade. Had to go through PTA and PTCL directors to have the crap sorted out. Maximum speed I got on 4MBPS was 280kbps. It wouldn’t go above that for the life of it….interestingly enough, the phone exchange is only 1.2KM from my house.

          • brother student package raised to 1375/- from October 2013 and from November 2013 it will be 1424/- and also please inform me where you got that package in which line rent is zero or else you could avail freedom package?????

            • For me too, they later charged me installation fee, but after complaint they removed the fee. Actually, they removed more than just fees after complaint and I had to pay just 290Rs for one month with dsl as you can see in above screenshot :P

            • how is ur line rent 0 . we pay line rent ..and above bill i am also not seeing any line rent.. can u tell how we can be saved from line rent shahid???. i have 1 mb only therefore i pay approx 1500 /month ..

              • But do note they charge me Rs 250/month for some voice package, so it is **not** free. Even if line rent is 0.

                I had a visit by the DSL person from my exchange and also visited their office this summer twice. After that, I ordered the fiber connection and specifically told the line man it was for internet. They knew I was not getting full speed with my copper line and they knew I did not want to leave my copper line (did not want to change phone number).

      • whoever told you that is lying.. there are setbacks with fiber too.. for instance fiber lines can only be backed up with online UPS that they have at exchange, but at max it has 15 minutes of backup. If there is a power outage at the exchange (no matter they have generator or not) your line will go dead in 15 minutes.

        • about 3 hours of backup if charged fully :) aur jab ghenta ghenta light ati jati the tab bhi koi problem nahi howa karti the fibre line main.

          aur mujay yahan zayada safai denay ki zarorat nahi. mujay yahan koi paisay nahi day raha zero line rent offer baray batanay kay :D main to sirf apni shokhi mari the kay shayad kisi aur ka bhi faida ho jayay.

          old line jis per net sahi na chalay wo rakhna acha tha ya sath agar fibre line bhi lag jayay bagair azafi line rent kay wo rakhna acha?

          Oper bill screenshot main wazay hay kay koi khas taxes nahi pard rahay.

          aur meray pas option hay main old line utarwa sakta hon :P

    • Absolutely True Bro, i had the Same Problem and Downgraded my speed to 2mb and it still gets Disconnected a lot but few times than 4Mb.

    • i had to get the new line for dsl activation. Even first the exchange personnel told me that its free of cost. but i was charged with 750 Rs and it cost me my 17 years old number. i dnt knw how u got it free…..??

      • one thing, they charged me too later for phone line order after three months, before I was told there will be no connection charges for second line.

        Then I complained online to ptcl and they removed the charges :D

  • It is still not working and my PTCL DSL only gives speed upto 1.3 Mbps. How will they return quality of 4 Mbps. Its all about their objectives to suck the money out of the customer pockets. Such a shameful monopoly by restricting Wimax and offering high bandwidths with loads of amounts.

  • ** Its not only the 2 MB users enjoy double speeds of 4MB

    They forcefully sending Rs. 1,550 paying customer to Rs. 2,000 after december !!
    (*remember its package reverting fee cost Rs. 1,500 after promotion)

    don’t be a fool… all home users its time to boycott PTCL… find alternates

  • Why not reduce price of 4Mb package to Rs. 1,549 instead of other-way around?. Similarly reduce the price of 2Mb Package to Rs. 1,250 ???
    Cuz its PTCL…Had there been no PTCL we would already have 3G ages ago..

  • ptcl dont upgrade their system and selling their services nonstop first they should upgrade the system every week they are launching different pakages but they are unable to handle their customers

    • How is it I never hear of any issue from my friends and the people in my area but propakistani is full of whiny people who cannot be happy about anything.

  • PTCL 4MB is pure pain when i upgraded to PTCL 4MB my internet gets disconnected after every few minutes i got my line changed,called the PTCL,Change the Router etc etc noting got solved.Even at 2Mb my internet gets disconnected but very few times than on 4mb.
    PTCL Should upgrade their Equipment and Service.Speed Comes Afterwards.

  • PTCL have done this FAILED Trick in PAST by upgrading 2MB users to 4MB then those users downgraded it to 1MB and PTCL brought 2MB back again because PTCL’s service becomes absolutely crappy on 4MB.

  • I am away from my country and the internet at home is not connected since last two months , after several complaint the PTCL is not doing any thing to rectify the problem but the bill is regularly reaching my home and unluckily paid as well, my family went to the complaint desk in diffrent places (as advised by the so called officers)but to no avail even they requested to change the modem if it is not ok, but to -date it is the same..BY THE WAY AM LIVING IN PCHS LAHORE CANTT, ADDRESS CAN BE PROVIDED IF REQUIRED CAN ANY ONE RECTIFY.

  • Not this again. They need to acquire more ethics and respect the consumer’s rights. Cheap antics to lure subscribers into paying more. Quit bothering us PTCL.

  • Try setting modem modulation to G.dmt. After I did that my drops reduced to less than once a week. On standard PTCL modems, go to Advanced Setup then DSL then uncheck G.lite, ADSL2, etc etc. Just G.dmt.

    Might not work for you, but it worked for me and a few people I gave this advice to.

  • I am a 2MB user of ptcl broadband. yesterday I contacted ptcl to check if I am upgraded to 4mb as well. as per the representative that I m still on 2mb, and they don’t know when this promotion will be activated.

  • i have no any choice for fast net. only ptcl here in my area. and i m very thank full to ptcl but please dont up and up charges.

  • 4 MB package is Rs. 2100 + (FED + Sales Tax + WH tax + line rent + special service charges). Total would be Approximately Rs. 3000. Just got my Disconnected due to poor service/customer support and high taxes.

  • and people please, as this has happened, kindly check your current connection status, as PTCL has a habit of updating your profile on their part the first day where there is no actual service provided and after a month or two you will get a bill of 4 Mb.

  • A.o.A
    rao.tahir
    sir g net ke speed bohat sloe aa rhi hn or 2mn ka pkj hn speed kbi 75 kbi100 ati hn ya masla mara saat 4 din sa aa rha hn

  • Cm’on guys, its always heavily advertised in media, they give total freedom to revert back to your original plan, then why is everyone shouting. The campaign works for several hundred potential customers who wishfully want to remain on higher speeds. We as a nation has made a habit of criticizing everything. Imagine yourselves without ptcl dsl. what other options you have who are providing same facilities at such cheaper rates?.

  • Ptcl force the peoples for pAYING MORE then what they are providing.ptcl dsl have some possitive aspects but lots of negative things to be discussed.
    Upgrading 2mb to 4mb is just a spam to get money from innocent peoples.
    Shame ptcl admin.


  • >