In line with its commitment to deliver the best possible user experience and create value for the customers, Telenor Pakistan observed ‘Customer First Day’ in Multan. During the activity, the workforce of Telenor Pakistan in Multan offices, along with top management executives, headed out to various locations ofthe cityto primarily interact with the customers and collect their valuable feedback.
Terming Customer First Day as an integral part of the company’s calendar, Muhammad Yahya Khan, Vice President, Telenor Pakistan said:
This day is an opportunity for employees and management of all departments to walk out of their offices and meet their customers directly.
Telenor Pakistan follows a customer-centric strategy and is consistently working towards understanding its customers better, in order to be able to provide them with best services. Customer feedback is at the center of the company’s decision-making.
Malik Faisal Qayyum, Director Customer Value Management, Telenor Pakistan said:
We have been getting valuable feedback from our customers on previous ‘Customer First Day’which later gets translated into a significant contributing factor when evaluating our services and devising best services for our customers. We will continue our focus on stronger customer relationships and creating value for both customers and society.
The day-long activities kicked off with Yahya Khan’s address to Telenor Pakistan employees and were followed by field visits to various locations in the city. Moreover, various giveaways including free talk-time and mobile internet vouchers were also distributed among customers during in the field and at Sales & Service Centers. The activity concluded with an interactive event where employees shared their experiences from customer interaction.