Emirates operated over 3,500 flights on average per week, or over 186,000 flights in 2019, travelling more than 885 million kilometres around the globe, which is the distance equivalent of more than 2,300 trips to the moon and back in 2019.
The airline carried close to 58 million passengers on its modern and efficient fleet of Airbus A380 and Boeing 777 aircraft. It reinforced its global network of 159 destinations in 2019, with the addition of three new passenger routes: Dubai to Bangkok via Phnom Penh, facilitating a new connection between Cambodia and Thailand; a non-stop service to Porto, the airline’s second destination in Portugal; and most recently, a new service to Mexico City via Barcelona.
In addition, Emirates uplifted frequencies and upgraded capacity to 12 points within its network.
Emirates also expanded customer choice, connectivity and convenience by growing its partnerships. The airline ended 2019 with 26 codeshare partners and 156 interline partners in 200 countries, extending its network by over 1,800 unique destinations. New partnerships forged in 2019 include with China Southern Airlines, Africa World Airlines, LATAM Airlines, SpiceJet and Interjet.
Emirates and flydubai marked two years of successful partnership, carrying more than 6 million passengers on their joint networks to and through Dubai since 2017. Emirates’ passengers benefit from seamless connectivity, accessing 94 destinations on the flydubai network, while flydubai passengers can also access 143 Emirates destinations.
Emirates expanded its A380 network with the introduction of scheduled services to Riyadh, Cairo and Muscat. The Emirates A380 also operated seasonal services during the summer to Boston and Amman, offering more customers the opportunity to experience its flagship aircraft.
Strategic Fleet Investments For The Future
At the Dubai Airshow 2019, Emirates placed an order for 50 A350-900 XWB aircraft and confirmed a full purchase agreement for 30 Boeing 787-9 aircraft. In line with its long-standing strategy to operate modern and efficiency wide-body aircraft, the airline’s latest US$ 24.8 billion investment in its future fleet will expand its operational flexibility in terms of capacity and range, and allow it to further develop its network proposition beyond 2020.
In April 2019, the airline completed its US $150 million refurbishment of 10 Boeing 777-200LR aircraft, offering a two-class cabin with wider Business Class seats in a 2-2-2 format and a fully refreshed Economy Class cabin.
Emirates’ customers continue to be spoilt for choice with over 4,500 channels on ice – the airline’s award winning inflight entertainment system, which clinched its 15th consecutive Skytrax win in 2019 for Best Inflight Entertainment as well as its 3rd consecutive APEX Passenger Choice award for Best Entertainment.
Emirates continues to invest over US$ 27 million annually to operate inflight connectivity systems, serving the expectations of modern travellers. More than 13 million Wi-Fi connections were made on-board Emirates flights in 2019, as customers increasingly expect the ability to stay connected to family and friends when they fly.
Emirates launched biometric boarding and facial recognition technology at its departure gates for customers flying from Dubai to any of its 12 destinations in the U.S., reducing the time taken for identity checks to two seconds or less. More biometric technology will be rolled out in the coming year, in coordination with partners at Dubai International airport.
The Emirates App has become one of the top airline apps with nearly 2 million active users, and is available in 19 languages including Arabic, allowing users to search, book and manage their flights. The airline has also recently launched a new feature on its app called Airport Maps, allowing customers to navigate seamlessly through Dubai International Airport including check-in desks, Emirates lounges, shops, restaurants or ATMs in the airport.
Emirates Skywards, the award-winning loyalty programme for Emirates and flydubai, celebrated its 25 million member mark in 2019. Skywards also forged new partnerships, including with airlines such as Copa Airlines and Bangkok Airways, hotels, retailers, and banks.