Days-Long Wi-Tribe Outage Leaves Users Frustrated Across Pakistan

For several days now, wi-tribe users across Pakistan are complaining of no internet connection that has severely interrupted their remote studies and work amid the coronavirus lockdown.

Worse, the company’s customer care representatives haven’t been responding to the deluge of calls and messages they are receiving from frustrated and disgruntled users across the country.

Moreover, users have also reported that they found wi-tribe offices closed when trying to reach the company for complaints.

Users are venting their anger on Facebook and Twitter against the company. “It has been more than 3 days since #witribe internet isn’t working,” shares a Twitter user.

“The customer care representatives are suggesting to switch to PTCL internet when I went to complain about this issue. Every month they shut their service in the name of maintenance,” he adds.

“How may I supposed to take online classes if your internet is down for more than 2 days??” another Twitter user asks wi-tribe. To his query, wi-tribe responds as follows:

“There has been a maintenance activity running at the tower end, as soon as the activity is done. Your internet service will be restored. We are sorry for the inconvenience caused. Due to unplanned activity, a specific resolution time cannot be committed.”

The only official word that some users have received from wi-tribe is the email message regretting the interruption in services due to some ‘technical issues’.

“wi-tribe technical teams are working to restore services as early as possible,” the message reads.

The message gives no timeline on when the services will be restored, leaving users clueless and making the matter more suspicious. Some rumors even speculate that the company is going insolvent and is filing for bankruptcy.

  • Witribe is probably the worst internet service you can get in the country. Why waste your time and money with them in the first place?

  • go and move to PTCL Fiber

    Which is now a days getting better day by day

  • Worst internet service…. They told me it will still take 2-3 days to resolve this, waste of time and money! Unfortunately I live in an area where no fiber connection is available, so I think I have to get and settle with PTCL now….

  • SharpTel is also down from last four day and don’t know what they are doing with network. Zero commitment and majbori mein use kar rahay hai. PTCL is another stupid and we are facing cable cut issue from last one month which they are unable to resolve. Don’t know when they will learn service commitment

  • Edotco, the tower owner company which hosts Witribe and Sharp equipment has shutdown their network due to payment issues. Efforts are being made for service restoration through mediation.

  • 7 days and counting. Every time a company pulled this kind of stunt they were going under and handing over their customers to another company. I should know, I was with wateen then I was moved to qubee (a week of no service) and now it seems it is time to move from witribe (which btw took 3 weeks to switch me and they took .

  • Come on yours support @witribe says lie they say said on Monday 6 pm all service will be restore still we are using data internet no witribe net is online from 7 days this is not a professional service before yours redis server was down now no internet with out what kind of services is this with no back up sham on you

  • Sub jhoot bola ja ra customer say inho nay company k pesay ni diye islye service bnd kar di ab PTCL option ha humary pas.

  • i received email from witribe on 24 th of July, 2020 stating that another a week will take to resolve the matter.

  • close