Expats Breathe Easy: Mohafiz Launches Concierge Service in Pakistan

One of the most difficult situations to be in during a pandemic is being away from one’s family; the anxiety of having no control over the care of a loved one can be frustrating for parents and children alike.

Recognizing the need for reliable care, Mohafiz by Humanetek has launched The Concierge, bespoke service for round-the-clock access to emergency and non-emergency services. The Concierge acts as surrogate care for parents and grandparents whose children are settled around the world and offers timely assistance in all situations.

With a team that has the capacity to deal with any life-threatening emergency across all 361 cities of Pakistan — a team that has saved over 8,000 lives all across Pakistan — The Concierge is equipped to look after your family’s needs, from the most mundane tasks to full-blown life-threatening emergencies.

“Due to the nature of my job, I come late from the office on most days, and occasionally travel to other cities. What gives me peace of mind is that while I am away from my family, Mohafiz acts like a family member, providing 24/7 access to any kind of help for my family,” Syed Noman Ali Jaffri, Senior Manager (Technology) at Zong and Mohafiz user, comments on the service.

A subscription to The Concierge guarantees the family access to a 24/7 control room, a dedicated team of trained professionals, detailed monthly intervention reports, and the peace of mind that your loved ones are cared for. Among various services listed on the company website, the most pertinent is access to ambulances, doctors, nurses, attendants, notary and attestation services, and delivery services.

“We’ve been in the business of worst-case scenarios for the past five years,” said Fahd Mahmood Khan, CEO and Founder of Humanetek, the parent company for The Concierge.

The pandemic revealed that a lot of Pakistanis settled or working in the US, Canada, Australia, and the UAE are extremely worried about their parents back home in Pakistan. The Concierge is a special operations service offered to a select few who see value in personalized care. Our aim is not service delivery – we do that every day, anyway. At The Concierge, we create best-case scenarios.

Mohafiz by Humanetek is Pakistan’s only 911-emergency mobile application and was founded as a response to the attack on the Army Public School, Peshawar, in 2014. Mohafiz has facilitated a response in thousands of emergency situations, ranging from harassment, robbery, kidnapping, natural disasters, life-threatening injuries, and now, a pandemic

The service is now open for pre-bookings in Karachi, Lahore, and Islamabad. Applications are processed on a first-come-first-served basis, and the processing time for each application is 14 days, owing to a rigorous on-boarding process.

Submit a request here or visit www.humanetek.org/the-concierge to learn more.


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