The Federal Ombudsman Syed Tahir Shahbaz has asked OGRA, SNGPL, and SSGPL to implement all decisions passed by the Federal Ombudsman by 20th August.
He said that during 2019 and in the first 6 months of 2020, complaints against gas companies have risen by 120%.
He directed OGRA to monitor the complaint management system of both the gas companies. The ombudsman was chairing a high-level meeting at Islamabad with Chairman OGRA, SNGPL and SSGPL to streamline their complaint management system. The heads of all three agencies attended the meeting.
Shahbaz said that gas companies should appoint their focal persons and resolve public complaints on a priority basis. He directed OGRA to find out the reasons for increasing public complaints against gas companies and submit a report within two weeks.
The Federal Ombudsman said that poor response by WMS Regional Offices, Karachi, Hyderabad and Sukkur have been reported, therefore, MD SSGPL has been ordered to take strict measures for poor response and non-compliance.