Pakistan will increase its online public services to 100 by December as part of its fast-tracked digital reform agenda, Minister for Information Technology and Telecommunications Shaza Fatima Khawaja revealed.
She said the government’s digital transformation is being driven by key legislative and policy measures introduced over the past year.
According to the minister, the Pakistan Digital Nation Act, passed in January, has created a comprehensive roadmap for digitizing the economy, public administration, and society.
She said the approval of a national artificial intelligence policy and the rollout of digital ID cards are major milestones in the country’s digital progress. A nationwide super app, modeled on Kyrgyzstan’s “Tunduk,” is also being developed to offer citizens remote and fully contactless access to public services.
Shaza Khawaja highlighted RAAST and the e-office system as Pakistan’s most successful digital achievements so far. RAAST, a unified QR-based system used by all banks and digital wallets, is helping move the country toward fully digital transactions. She noted that during Ramadan alone, 800,000 women opened digital wallets after receiving subsidies through the platform.
Meanwhile, the e-office system has shifted 98% of federal government work to electronic format, allowing the prime minister and ministers to monitor files and documents in real time.
On ensuring digital access nationwide, the minister said the Digital Pakistan Nation Act allowed the creation of the Pakistan Digital Agency and the National Digital Commission, led by the Prime Minister and including provincial governors and regulators, to ensure uniform policies.
She said Islamabad’s “Asaan Khidmat” app is already operational, digital ID applications are available online, and more than 50 services are currently accessible electronically, with the target set to reach 100 next month.
Discussing cybersecurity, Khawaja said Pakistan has established the National Computer Emergency Response Team (Pakistan CERT) and institutions such as the NTISB to secure government systems. A national cybersecurity policy is in its final stages and will create an independent Cybersecurity Authority to protect data, digital systems, and citizens.
She added that Pakistan sees strong potential for cooperation with Kyrgyzstan in areas such as fiber-optic connectivity, B2B partnerships, joint product development, and global market access for Kyrgyz companies through Pakistan’s IT sector operating in more than 190 countries.