ISLAMABAD: In a bid to enhance citizen engagement and facilitate complaint redressal, the Chairman of the Capital Development Authority (CDA) has announced his active presence on Twitter.
The official Twitter account of the CDA Chairman will now serve as a platform for citizens to voice their concerns and seek resolutions for various issues.
In a recent tweet from his official handle, the Chairman expressed his commitment to personally addressing the problems highlighted on this social media platform.
Dear citizens, for complaint redressal at your doorstep, I am personally getting active on my twitter account. I will try my best to resolve issues highlighted on this platform. Either you can tag me directly or our official account @CDAthecapital.
— Noor Ul Amin Mengal (@Noormengal_) May 15, 2023
To ensure prompt attention, citizens have been encouraged to tag the Chairman directly or the official CDA Twitter account while raising their complaints.
This initiative aims to streamline the complaint redressal process and strengthen the interaction between the CDA and the capital city’s residents.
By leveraging the reach and immediacy of Twitter, the Chairman hopes to create an efficient and transparent system that ensures citizens’ concerns are heard and addressed effectively.
The move to actively utilize social media platforms for complaint redressal reflects the CDA’s dedication to embracing digital channels to improve governance and public service delivery.
Notably, the Chairman’s involvement on Twitter signals a hands-on approach to problem-solving and reinforces the authority’s commitment to citizen-centric initiatives.
