ProPropertyNews24/7 Complaint Monitoring Cell Introduced for Timely Resolution of Overseas Pakistanis’ Grievances

24/7 Complaint Monitoring Cell Introduced for Timely Resolution of Overseas Pakistanis’ Grievances

ISLAMABAD: Jawad Sohrab, the Special Assistant to the Prime Minister (SAPM) on Overseas Pakistanis & Human Resource Development, visited the Overseas Pakistanis Foundation (OPF) head office to inaugurate a cutting-edge 24/7 Complaint Monitoring Cell.

The details suggest that this initiative is in line with the caretaker prime minister’s vision to bolster assistance and backing for overseas Pakistanis.

According to sources, this newly established cell has been designed to serve as a dedicated platform for registering complaints from overseas Pakistanis globally.

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Its main objective is to ensure swift and effective resolution of their grievances, marking a significant step towards citizen-centric governance and improved service delivery.

The core feature of the Complaint Monitoring Cell is the introduction of a dedicated Universal Access Number (UAN) +92 51 111 040 040.

Additionally, two WhatsApp numbers (+92 301 9872195 & +92 306 0329901) have also been introduced, facilitating easy complaint registration for overseas Pakistanis.

To enhance convenience, a user-friendly web portal (https://opf.pitb.gov.pk) for an Online Complaint Management System has been established, enabling seamless submission and tracking of complaints.

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The initiative also includes the activation of OPF’s social media channels dedicated to complaint resolution.

During the visit, the SAPM was provided insights into OPF’s other welfare initiatives spanning education, housing, and social services.

These efforts were praised for their comprehensive impact on the lives of overseas Pakistanis.

The SAPM acknowledged OPF’s commitment to enhancing educational opportunities, offering affordable housing solutions, and extending vital welfare services.

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He reiterated the prime minister’s commitment to ensuring the well-being of overseas Pakistanis, noting the practical measures taken to enhance their experience.

Besides, he also emphasized the interim government’s priority in fostering a mutually beneficial relationship between Pakistan and overseas Pakistanis, aiming to provide improved facilities and service delivery.

The initiatives are geared towards providing practical solutions to the challenges faced by overseas Pakistanis and recognizing their valuable contributions to the nation’s advancement.

Source: The News

Comments

  1. Overseas Pakistani’s Foundation is a big farce. For a check of this fact, simply check the percentage of OPF parents’ children students in the OPF schools. If even one PC such students are there, it would be a surprise. Being an overseas Pakistani for over 25 years myself, I failed to get admitted even one of my 4 children, inspire of all possible efforts.

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