Zong Launched Live Web Support
|
Advertisement
|
Join 26,000 other members by Subscribing our Newsletter Follow @ProPakistaniPK |
With the website revamp recently, Zong has launched it’s live online chat support for it’s customers. Zong is aiming it’s current customers to get their issues resolved while efforts will be made to convert potential customers with whatever help they require.
Given that call helpline calls are not free and due to prolonged wait time, live web support is going to be a treat for customers.
You can connect to Zong’s live web support by simply going to Zong.com.pk and clicking on “Chat/Live Support” button on the website.
Live Web Support Features:
- Zong live support service is free
- You will get your chat log in email after the chat. You can uncheck this option if you do not want to receive chat log in email.
- Zong live support gives information details about services, packages, VAS while it also accepts complaints, suggestions and so on.
- Zong live support is for non Zong customers too, unlike other networks where they first validate if you are really their customer.
- Zong live support is for Zong prepaid customers too, unlike some other operators who offer web support to postpaid customers only.
- Zong’s live online support is available from 9 AM to 12 AM
Advertisement
Related Stories
- Get free SMS Alerts on ZONG about new comments on your Blogger Blog
- Zong Revamps Website
- Manage Your Zong Prepaid Numbers with E-Care
- Remember the milk, Reminder Service Compatible with Zong and Ufone
- Zong Introduces SMS to Email & Email to SMS Services
- After Android, Zong Launches 3 Low-End Handsets
- Get Your Zong Dial Tunes with a Single Click
Its a good service but every time the agent said send us an email to customerservices@zong.com.pk address.
Yesterday i was talk over chat and complain about Poor Signal issue in JPMC-Emergency Department and the guys said send us an email so whats the benefits for me. The easily way is to talk him directly.
If guys knows one email support channel available through E-Care but the issue is i sent multiple emails in briefly details from that complaint area and every time they said. See below email.
=================================================
Dear Customer, Dear Customer, Reference your complaint; you are requested to elaborate your concern for maximum facilitation. We regret for all the inconvenience caused. Please feel free to contact us on our 24-hour Call Center (310), fax us at 051-111-031-031 or write us on customerservices@zong.com.pk. Regards, ZONG Customer Services.
PLEASE DO NOT REPLY TO THIS EMAIL. THIS IS A SYSTEM GENERATED EMAIL.
=================================================
Every time they replied above email contents.
I don’t think this chat is resolve our issues but if you want to ask something they can tell better about their services.
damit!! this is great..
i was dying to see this feature on telecom website
now waiting that when did ufone copy this concept for their web coz i am using ufone :)
very nice!
@saeed: You are not providing the exact problem that’s why they aren’t able to resolve it actually it’s not a time when a person climbs on the Tower and resolves it they actually are doing it through online systems now and for that they need to know what problem is there exactly having worked in support dept i do realise customer always thinks that they have communicated the issue but they didn’t try telling them what your problem is For E.g Signal Drop,Fluctuation,Call drop, Voice Distortionan etc and do tell where the emergency dept is located in the hospital im sure they’ll help you out in this regard.
That is why I like Zong. They are always dedicated to provide comfort their customers. They also have the best E-care support for customers.
I love Zong, they are the best. I love this feature