PTA Makes it Harder for You to Register Complaints Against PTCL

By Aamir Attaa | 10, Jul 2012 | 32 Comments

Pakistan Telecommunication Limited or also known as PTCL is notorious for its after sale support services.

Without any doubt, there would be customers not happy with PTCL services, be it the broadband or any other service offered by PTCL. Such customers would naturally want to register complaints against PTCL at PTA’s website where the authority offers the telecom consumers to register their complaints online.

But you would be surprised to know that PTCL isn’t even listed as an ISP in the said complaint form available at PTA’s website for online complain registration, leaving no chance for consumers to register complaints against PTCL.

We have taken a screen shot for you – but you can visit PTA’s website to check this your self:

Initially we thought this could be a human error and PTCL was probably left out by mistake but interestingly you won’t be able to find PTCL even for Wireless Local Loop (WLL) category, creating an impression that PTCL was intentionally taken of the list.

Check following screen shot or visit PTA’s website to verify this yourself.

Is this a deliberate attempt by someone to keep PTCL away from complaints?

Just to mention, PTA maintains and publishes the number of complaints (in its quarterly and annual reports) that it receives against all operators. Probably, this trick will make PTCL look lot better in PTA’s quarterly and annual reports.

Thanks Abdullah Shakoor for the tip

Update:

It appears that PTA has added PTCL in the list now.

Anwer Ali Baloch, Hub, Balochistan.

We MUST NOT be surprised… But we must be taken a back if there is any improvement in service delivery
Hamid Umair

PTCL is really notourious.
Kick off all all old staff and hire young blood.Change corporate structure from Govt run to private (like Ufone). Outsource employees and ban Unions. All this restructuring can save PTCL and other govt institutions and audience will be saved from their mal practices.
Avinash

Good to know that atleast some1 is exposing them! Keep it up Aamir bhai (Y)
Ali

PTCL k internet main issue ha. koe b website open karna sa phala is ko atleast 5, 6 dafa refresh karna parta ha. main na bhot dafa complain karwe per koe feda nai ho. ya issue main b propakistani k bhot sa user face kar rai ho gain. is k elawa 2 offices k internet main b problem ha. customer care sa try kya per wo khatain hain server per load ha.. to kya wo laod hum khatm karin gain. i am feed up and try to shift ptcl to LDN.
- Ap Ka Mamu
  
  Sir App Ko Jo Masla Hai Woh App ko Apnay App se Hai Agar app aesi websites na kholen jinhen kholney kay liye 4 se 5 dafa refresh karna parta hai samajh to gai hon gey gandi wali websites
Blue

Plase note that Wateen is also not mentioned in ISP or WLL category but only mentioned in LDI Category. PTCL is mentioned in Basic Telephony Category. I think people who made this site didn’t put efforts to make the lists complete and mention all the service types these Companies are offering.
http://freakify.com/ Ahmad Awais

I hate to say that I am paying for EVO and it services suck !
There is no one else providing even that kind of services.
Tried DSL, Wireless, WiMax, Worldcall
Scrinner

This is actually a year old. I had a similar problem then. What i did was go through telephony and I found them.
Muhammad Anas

Hell to PTA and PTCL.
umer daraz

pta and ptcl dono ak he hai,
http://we-love-to-share.blogspot.com/ Faizan Habib

I am satisfied with PTCL broadband service.Using 1Mb on optical fibre I am enjoying 5oo to 6oo kB/s and PTCL zindabad:)
http://www.mobilescorner.com MobilesCorner

Mostly bari companies nay categories banayee hoti hain complaints ki like ptcl. typical user k liya process ko samjhna bht muskil ho jata ha
Hasan

That’s what you expect from a non serious company…..
consumers are kind of stuck who bought there services, and people in rural areas cannot afford most of other Cable/wireless services (available in the market these days) because they don’t get reliable signal strength and good speed in such cases.
If you’re making a complaint Against there (customer service) bad behaviour/service/miss billing You’ll get nothing but false hopes and a deadline of another 7 days.
I’m tired of this bull shit.
abdullah

Amir bhai that’s wonderfull. i am not believing that you have read my email and Posted it. i really appreciate it. Thumbs for you :)
kamran khan mohmand

I am facing frequently disconnections problem from 2 months and no one solve this problem i complaint approximatly 100 time but no positive response,
PTCL _|_
Faizan

For all those complaining about the DSL service, what have you tried to troubleshoot, narrow down the problem ? I had a student package for 4 years with PTCL, initial months were terrible with high pings, seriously low signal to noise ratio and packet loss here and there.

So got a new telephone line( didn’t change the copper wire but a complete new number and everything) and all my issues were gone. You have to remember, DSL is always dependent on the last mile connection(coming from your telephone pole) and your internal wiring. I will advise to get a new wire from your pole to your modem directly no concealed wiring in your house at all.
Talaat Khurshid

I experienced frequent disruptions in my DSL. The issue was resolved when I got a new number converted to fibre optics. But wait, the problem was not solved! During excessive load shedding, the tel line and wifi both used to go off as the PTCL did not have a reliable back-up service. Its difficult to register a complaint on PTCL website as you can only forward suggestions and not complaints. The right connections in PTCL, however, pay dividends.
Ahmed

Now it is showing PTCL in the drop down menu….
http://www.ghumfree.pk Pakistan Classified Ads

Would this makes any difference. Seriously, I dont think so.
Adeem

Its not true anymore. they have included the name of PTCL there. check it again
Zahoor

i think pro Pakistani admin should also guide the people how to lodge complaint by selecting correct attributes instead of criticizing and finding such baseless issues….the main purpose is to lodge complaint against PTCL not is that PTCL is not shown in list……PTCL already shown under basic telephony tab….
- Baaghi
  
  “baseless issues”?????
  What do u mean? Do you know how many people would be affected when there is no mechanism available to register a complaint against their service provider???
  I really appreciate ProPakistani for showing the true picture of “So-Called” Regulatory Authority.
  - Zahoor
    
    my dear brother, there is a mechanism available to lodge complaint against PTCL before this post PTCL already placed in basic telephony but pro Pakistani not mentioned that and directly hits whats not showing …i think that’s not fair…..if u are here for write a comments to the post than u must also have knowledge to explore some thing else means…if you are really affected…and want to lodge complaint against PTCL….than u should be able to see PTCL in basic telephony instead if its not looking somewhere else……..but u people only born to discuss the mistakes of other……this post may also be posted to guide the people how to lodge complaint against PTCL using this form…..but its pro pakistani….! and its baseless beacuse there is many other way and modes to lodge complaint if u have time you can explore instead of only reads and write comments like these posts…..:)
Sheraz Hussain

Dear All,

If any-1 of you having any kind of problems related to Broadband and your complaint is not being entertained by 1218, I personally suggest you to shoot a single email on below e-mail addresses. It will surely helpful to you all.
This is my personal efforts. I got these email addresses after 18 months efforts.

1.MR. FURQAN (SEVP)
furqan.qureshi@ptcl.net.pk

2. Rapid Support Deptt.
rapid.support@ptcl.net.pk
ADNAN JAMIL FARUQI

Respicted Sir,
Ramdan Karam Mubarak
Sir, I get new tel connection two 12 days before
at chitti sheikhan sialkot pakistan my number is work only 4 days. no body take any action pls do some thing and send the lineman.My number is 4297926.
than ks in advance
adnan jamil faruqi
form uae
- arif
  
  yar spelling to sahi likha karo
  - Waqar
    
    Sahi kaha yarr pehlay apnay bhi spelling theak kar…
syed sajid hussain

dr sir mara dsl conection 2 mbps hai but mara conection ki speed boht kam hai three month sy complaint kar wa raha hon but pori speed nahi a rahi hai mutalka tarlai acchange hai jo kuch nai kar rahi hai jin ka number ya hai 051 2244000 hai or mara ptcl num ya hai 051 2616039 hai jis py dsl 2 mbps on hai na is ki download speed pori hai na uploading speed plz my help thx connect num 03455504751 thx…………………………………….
- hashim hassan
  
  ap in umeed uotar du ye asiy he caly ga ap ku bill dabal dena pardy ga asi gandi sarvis kise ki nai ap wateen lagwa lu sakoon ho jay ga
Khalid Mehmood

My telephone No. 04237507500 out of order since last two months. many complaints has been made in this regard but no any action still taken by samanabad exchange. Kindly issue an order to resolve my complaint. Thanks.
COMPLAIN # 1-6320235397

Dear Concern,

IS THERE ANY ONE WHO IS APPRECIATING THE SERVICES OF DSL?????????
I am using this service since last several months but when I requested for IPT service, i am just paying the bills but the service is still not being received properly facing DSL connectivity problem each next day now just tell me how to discontinue this service to sit easily at home without any more last my money.

Because each time the operator confirm me that with in 24 hours concern person will come to you and resolve the problem but when i call after 24 hours just the voice change either he or she confirm again with high priority but since last one month the 24 hours are not being complete by PTCL complain center except a warm welcome by change of voice or person and change of complain number
start from 16 now reached at 97 how funny is that HA HA HA HA !!!!!!!!!!!!!!!!!!!!

It is very funny that i am not taking the services of local cable operators by very low cost

JUST WANT OT SAY AT LAST
SHAME FOR ALL CONCERN PERSONS OF PTCL COMPLAIN CENTER
Because they are just playing with the money of Pakistani people.
AFTAB ALAM KHAN

Ph.0483795665.

Mehboob Alam Khan.

my name is Aftab Alam Khan Mobile No.03447491407.

During the three month.

Cross talking.

Noice.

DSL disconnecting again and again.

Slow downloading speed.

due to

Hydarabad Town, Sargodha exchange underground cable is damage.