Jameel Ahmed Memon Becomes Pakistan's 1st ITIL V3 Certified

Jameel Ahmed Memon has become Pakistan’s First ITIL V.3 certified. ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective, it is not technology oriented.

Since the mid 1990s, ITIL has been a worldwide de facto standard for IT Service Management. Although widely adopted in Europe, the use of ITIL is growing in popularity in North America.

Some of the benefits of ITIL:

• Increased user and customer satisfaction with IT services
• Improved service availability, directly leading to increased business profits and revenue
• Financial savings from reduced rework, lost time, improved resource management and usage
• Improved time to market for new products and services
• Improved decision making and optimized risk.

Following standard are based on ITIL framework:

ISO/IEC 20000 or BS15000 (IT Service Management), PRIINCE2 (Project Management)
ISO/IEC 17799/27001 (ISO Codes of Practice for Information Security Management)

Jameel Ahmed Memon bears 2 years experience in data and voice communication networks as an engineer and IT consultant. He has worked for Orange Pakistan (France Telecomm Group Of Companies).