Ufone’s 'Collect Call' Service is Causing Balance Loss for Customers

One of its kind service launched by Ufone, named as ‘Collect Call’ is causing un-wanted balance deduction from customers’ account, who do not want to pay for receiving calls – but they lose balance due to ignorance of service (rules).

It may be recalled that through Collect Call Service, if party A calls Party B with 11 prior to actual number (i.e. 1103335566778), then call charges would be deducted from Party B (which is receiving party).

Reportedly, bad thing about this service is that Party B who receives calls is normally not aware of the service, and he/she can’t identify that this incoming call will cost him/her. Worst of all, this service is activated on all Ufone numbers by default; however, one can de-activate it latter through certain command (if you want to deactivate this service click here for details).

Opportunists are making calls to wrong numbers while using this service without fearing the call charges. On other hands, many customers are losing balance without their consent.

One solution to such a situation is to revert back the package and offer it to only those who activate it, or Ufone should run awareness campaign to educate its customers in this regards.
It merits mentioning here, that incoming calls through collect Call service come with suffix +11, meaning that if you

receive a call with this format (+1103335566778) then be informed that this incoming call will cost you. However, if your phone displays only name and not the number (for numbers stored in phonebook) than you can’t identify if it’s “Collect Call” incoming call or not, as in this case only name will appear.

Should I ask PTA to come into play or they have already noticed the drawbacks of this service.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK