Telenor Pakistan has signed an agreement according to which it will outsource part of its customer services operations to Sybrid.
For the purpose, Sybrid will establish a contact center in Islamabad which will initially comprise 100 customer relations officers but with the capacity to move to 500 depending on business needs.
The agreement was signed by Christian Albech, CEO Telenor Pakistan and Iqbal Ali Lakhani, Chairman Lakson Group & CEO Sybrid at a local hotel today.
Lakson Group has also agreed to port-in to Telenor Pakistan 800 of its postpaid business connections. In addition, Lakson Group will look at the possibility of opening Easypaisa accounts for salary disbursals to 10,000 of its factory workers spread across 15 group companies.
Christian Albech, CEO Telenor Pakistan speaking about the mutually beneficial partnership said:
“Telenor Pakistan is strongly focused on enhancing its customer services. So we are delighted to be partnering with Sybrid, a credible name in Pakistan’s contact center industry, to be able to benefit from their expertise and serve our customers even better.
We hope that our partnership will result in the creation of around 500 jobs in one year. In addition, the prospect of Sybrid considering using Easypaisa for disbursal of salaries to its employees is also an exciting development, one which we hope will lead to a positive take up.”
Iqbal Ali Lakhani, Chairman Lakson Group & CEO Sybrid in his comments said:
“Sybrid intends to provide Telenor Pakistan a holistic customer services package. Both Telenor Pakistan and Sybrid are customer centric organizations so it is only natural for us to enter into a strategic partnership.
Sybrid’s engagement with Telenor Pakistan reinforces our position as a long-term strategic outsourced partner that is equipped to enhance an organization’s service processes and technical capabilities thereby providing it with cost and efficiency advantages.”