Pakistan Telecommunication Company Limited (PTCL) CEO & President, Walid Irshaid, has said that the Company is on a growth trajectory not only because of its innovative products and services, but also because of its talented sales force.
“Success in life comes from one simple thing: taking ownership of what you do,” said Mr. Irshaid while chairing PTCL’s Annual Sales Conference 2012 themed “Build, Operate, Own”, held in Islamabad. “The only way we can succeed is through collective thinking, combined energies, synergized teamwork, proactive customer engagement and ownership of business.”
The day-long conference held at a local hotel was attended by PTCL’s countrywide sales management teams comprising 71 officials, as well as senior officials from the Company’s Commercial, Human Resource, and Marketing departments.
Participants were given the opportunity to share their observations, experiences and successes regarding PTCL’s product sales & services, initiatives & promotions, distribution & revenue streams, as well as regional issues & trends.
Led by PTCL SEVP Commercial, Naveed Saeed, and SEVP HR, Syed Mazhar Hussain, the day-long conference comprised various interactive and animated sessions for brainstorming and war-gaming with the twin objectives of reviewing sales targets and invigorating sales teams with sustained motivation.
The PTCL sales force learned new strategies for diversifying sales approaches, maximizing customer experience, providing after-sales services, and achieving business targets.
Participants included energetic teams from consumer sales, consumer services, direct and indirect sales, corporate sales, contact centers, one-stop shops, wire-line and wireless departments.
In addition, the ‘Sharing Insights’ session lead by PTCL’s HR Team focused on gathering new ideas and effective feedback from line managers, stakeholders and process owners to bring positive change vis-à-vis organizational citizenship in the Company.