Zong has launched the state-of-the art fully multimedia Contact Centre in Lahore. The first of its kind in telecom sector of Pakistan, multimedia features rich Contact Centre using next generation Cloud Computing Model, the Contact Centre has a service capacity of 300 seats fully dedicated to cater for its customers’ needs.
A statement issued by the company said that following the corporate strategy from parent company (i.e. China Mobile), Zong realizes that excellent service is the key for attracting and maintaining customers, therefore, following its philosophy of keeping customer satisfaction as foremost priority the telecom company has launched this service in Lahore.
The company is already operating two contact centers in Islamabad catering various customer segments. This new contact center is expected to employ more than 900 trained agents. Persistent and effective training provided to these agents will help in offering quality services to ZONG subscribers.
While talking at the launch ceremony Babar Bajwa, Director Customer Services, ZONG said “The contact center has been built to cater for the growing market needs and anticipated growth in coming years, especially in north and central regions. We want to give unmatched service to our valued subscribers this is why ZONG has invested in a high-tech contact center to ensure quality.”
Zong’s state of the art contact center, which is using cloud computing platform allows contact center functionality to be integrated with cloud-based Customer Relationship Management.
The center will function in parallel with Islamabad contact centers to ensure service availability, reliability, traffic overflow management and automatic failover in case of disaster situation at any one site.
Since its establishment in Pakistan, ZONG has launched various packages and services to facilitate its subscribers’ needs. Among all the Chinese investments in Pakistan, China Mobile is the biggest investor in Pakistan.