PTA Sets Up Monitoring Cell for SIM Related Complaints

Pakistan Telecommunication authority has established a dedicated cell to handle complaints relating to SIM issuance and related matters, a statement just issued by the authority said.

It maybe recalled that PTA had announced that no new SIM will be issued without biometric verification after August 1st, 2014. SIM replacements are also issued after biometric verification. This rule is now in place throughout Pakistan and no cellular SIM can be issued without biometric verification of the the subscriber.

Not to mention, maximum of five SIMs on one CNIC rule is also in place. Meaning that if a customer has more than 5 SIMs registered on his/her name then he/she can’t be issued a new SIM. In order to get any new SIM the subscriber will have to get his/her earlier SIMs blocked to bring the total count of SIMs on a CNIC to below five.

Newly established monitoring Cell is aimed at enhancing the efficacy of the SIM issuance process.

The Cell shall receive complaints from Law Enforcement Agencies and the general public through various channels. For this purpose a dedicated email address and SMS short-code have been created.

Anyone can contact PTA at following numbers, email for any issues if they face during the process:

Apart from this, complaints can also be communicated through fixed line number 051-9207059 and fax number 051-2878139. The facility of a toll free number i.e. 0800-55055 is also available, free of cost.

The complaints shall be investigated and results shall be shared with relevant quarters for taking remedial measures. General public is encouraged to come forward and inform PTA regarding any complaints and violation observed in issuance of SIMs.


  • Saad

    What about the spam messages we keep getting through sms? along with fake inaami schemes, is there a dedicated line to block all these numbers?

    • samsam

      Download textra, the best messaging app on android, and block these spammers.

    • Salman Abbas

      You know what really grinds my gears? SMS messages selling snake oil at 4 AM.

  • MJQ

    what about users you bought sims before the birth biometric verification system? I think besides the new sim sale existing users should also re-verify their sims using their fingerprints.

  • Imran Yousaf

    After bio-metric system operator namely Zong and Telenor are issuing sim to those users who already have 5 sims.

  • Pakistani

    6688 per sma kaise karna hai? Or charges kiya houn gaye?

  • Pakistani

    6688 per sma kaise karna hai? Or charges kiya houn gaye?

  • Ali Zia

    screen tu dany tablet ki lag rahi hai box per. imagine how much time it will take to manually punch in IMSI # in the device if there are lets say 20 sims cards to check…shows how advance PTA is

  • Mohib Hassanzi

    he system total nakara hy maira sim toot gia jb mai apnay city k bio matric

    system k pass gia to os nay kah k new shinakhty card bnao sim naee ban saka is ka al kis k pas hy plz tel me