Pakistan Telecommunication authority has established a dedicated cell to handle complaints relating to SIM issuance and related matters, a statement just issued by the authority said.
It maybe recalled that PTA had announced that no new SIM will be issued without biometric verification after August 1st, 2014. SIM replacements are also issued after biometric verification. This rule is now in place throughout Pakistan and no cellular SIM can be issued without biometric verification of the the subscriber.
Not to mention, maximum of five SIMs on one CNIC rule is also in place. Meaning that if a customer has more than 5 SIMs registered on his/her name then he/she can’t be issued a new SIM. In order to get any new SIM the subscriber will have to get his/her earlier SIMs blocked to bring the total count of SIMs on a CNIC to below five.
Newly established monitoring Cell is aimed at enhancing the efficacy of the SIM issuance process.
The Cell shall receive complaints from Law Enforcement Agencies and the general public through various channels. For this purpose a dedicated email address and SMS short-code have been created.
Anyone can contact PTA at following numbers, email for any issues if they face during the process:
- [email protected]
- SMS: 6688
Apart from this, complaints can also be communicated through fixed line number 051-9207059 and fax number 051-2878139. The facility of a toll free number i.e. 0800-55055 is also available, free of cost.
The complaints shall be investigated and results shall be shared with relevant quarters for taking remedial measures. General public is encouraged to come forward and inform PTA regarding any complaints and violation observed in issuance of SIMs.