Careem started its operations in Pakistan over a year ago and it has enjoyed a steady growth with its mix of good services. The company has in place a system of educating drivers about proper etiquette and attitude which it employs to train drivers or ‘Careem Captains.’ Given all these checks and balances, its not every day that we hear the story of a Careem Captain who take their call of duty above and beyond.
This is one such tale.
Humanity Over Commerce
Here’s a story of Syed Mansoor, a Careem captain from Karachi, who helped a passenger – Riffat Alam – when she was severely struggling with her health.
On 27th March, Riffat was feeling unwell and chose to go home instead. She ordered a Careem and Mansoor turned up to pick her up in a grey Suzuki Cultus.
As soon as Riffat sat down in the car, Mansoor assessed the situation and saw that she wasn’t feeling well. Mansoor asked for the directions to her destination and politely asked whether she was feeling alright or not.
Riffiat gave the instructions and said she was unwell and that is why she was headed home. On the way back, her health deteriorated and she asked Mansoor to find her a chemist instead and Mansoor obliged.
Mansoor rushed to a local chemist shop nearby and got her the medicine she had asked for. Moreover, he brought a bottle of water even though Riffat didn’t ask for one. Before taking the medicine, Riffat felt the urge to vomit. Mansoor got out of the car and opened the door for her.
Mansoor then handed Riffat tissues to clean herself up and then advised her to drink some more water. As she regained a bit of strength, she told Mansoor to drop her off at a friend’s place, which was nearby by, instead of her destination.
Without caring for consequences, Mansoor canceled the ride and dropped Riffat at her friend’s place. For those who are unaware, if Careem captains cancel the ride then they are charged just like how passengers are fined for doing the same.
The whole account was posted by Riffat on her Facebook, with even Careem’s Junaid Iqbal chiming in:
This goes on to show the character of Careem captains and how far they will go to serve the passengers. It not only reflects well on Careem but also on Pakistan. A great example of how us Pakistanis can be better than just another negative stereotype.
To read Riffat Alam’s post on Facebook, click here.