Has Google Penalized Telenor Pakistan?

In a first of its kind incident concerning telecom companies of Pakistan, Google has apparently penalized Telenor Pakistan by de-indexing its official website, i.e. telenor.com.pk, we have checked.

After we were tipped by multiple readers about the development some three days ago, we investigated and found out that Telenor Pakistan’s official website is not being shown in Google results, indicating that the website is penalized and not being shown for any keywords (related to Telenor Pakistan) .

It is usually very rare for a high-profile domain, especially one like telenor.com.pk, to get de-indexed by Google. But then again it’s Google, and predicting its moves isn’t as easy as one thinks.

We have checked the results and have reproduced it for our readers. You can check out the screen-grab below for the keyword search “Telenor Pakistan” on Google:

Ideally the results should have displayed “telenor.com.pk” as the top result. However, since the entire site has been de-indexed by the search giant, Google is displaying Facebook and Wikipedia pages as top results.

Not to mention, other Telenor domains, such as telenor.com and other TLDs, are not impacted by the penalty.

It is yet unclear why Telenor PK was de-indexed, but one possibility is that the domain may have violated Google TOS and was either blocked automatically through their AI algorithms or was banned manually by a Google engineer.

It must be noted that Google search is a major traffic source for internet websites. Like many others, telenor.com.pk was getting around 40% its traffic from Google (as per SimilarWeb).

All is not lost though. Once de-indexed, webmasters can fix any violations and request Google to re-consider the decision, which usually takes a few days and if the appeal is successful, the website is indexed again.

Ahsan Maykan, Director Consumer Segments and Products at Telenor Pakistan, when contacted, said that the team is aware of the issue and that they are working on resolving the problem.

Telenor said that its not a Google de-indexing related issue and is in fact an internal hiccup, that will be resolved with-in 24 hours.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK

  • Just google ‘Telenor’. If your location is turned on, Telenor Pakistan would pop up on the first page. However, it would not go to the landing page but some other page of Telenor Pakistan’s website.

  • Zafar Abbas Rizvi

    Probably someone from google visited Pakistan and used Telenor Pakistan’s 3G. And de-indexed their website in anger after returning home. ?

    • Yeah. It is really a hit or a miss, or a miss, or another miss.

    • Noor Ahmed


    • Nailed it :D

    • BADAR

      But Telenor 3G is best. But just a problem with it is that I am playing no more than 144p video on Youtube but played 720 to 1080P videos on all other streaming sites. There engineer visited the site and recommend us to wait for $G,

      • Zafar Abbas Rizvi

        I am using 4G and in all faisalabad I am unable to stream youtube more than 144p. Shitiest network ever Telenor.

        • BADAR

          But i am using Telenor 4G in Fsd at 18 Mbps speed Maximum

          • Muhammad Abrar Ali

            Bhai kis area me ho mujhy b bta do me b khambaa ik laga k ghar tak signal bhej lon :o
            @ Least Peoples Colony 1 me

            • BADAR

              Near Peoples Colony. Surroundings D Ground and Susan Road.

          • Zafar Abbas Rizvi

            I even get 25 Mbps on Telenor but Youtube doesn’t work. And it works on all Jazz 3G/4G. zong 3G/4G and even on Ufone 3G no matters how low speedtest shows their speed.

            • BADAR

              yeah you are right. Koi khas masla hai Telenor CDN mein. AP btao kia hosakta hai telenor kay engineer ko bhi samajh nhi ayi maslay ki

              • Zafar Abbas Rizvi

                Na kabhi Telenor use kiya na karne ka erada hai.

      • Fahad Murtaza

        144 :P

    • Muhammed Ovais Alam

      Google wala Indian ‘bhai’ kab aaya Pakistan?

    • AV25

      Maybe I am just lucky or I live where telenor network is as perfect as you want any network to be. 3g/4g signals never dropped. Streams/download consistently.
      And in comparison to other networks regarding download speed. I almost get around 6 MB somtines in off peak times.
      But now I switched to another network which has unlimited Internet trick. Not paying single paisa. Lolz

      • Zafar Abbas Rizvi

        Congrats keep enjoying and don’t share that trick to any one.

  • Wajeeh Zaidi

    Its not only google, you will find same results when you search on yahoo!

  • Muhammad Faheem

    Google ko telenor ki “unlocking internet potential” wali baat pasand nhe ae

  • Hunzala Ahmad

    Yeh kafi month sy aisy hi hy. Ap ko ab pata chala

  • Ahmed Habib

    Aamir aata gone mad!!!
    Let’s search for “site:telenor(dot)com(dot)pk” — change “(dot)” to “.”

    • Navy

      First always be polite.
      Secondly if someone knows the website address of telenor (as you mentioned above) then why he/she will search on google ?

  • Ahsen


    Recent google algorithm update “Fred” might hit the telenor site.

  • Arbab

    Not only Google but Yahoo and Bing are also not showing it. I guess it’s Telenor’s site design problem.

  • Malik Yasir

    Lol, is this what you call news? How much of a khawar do you have to be to search this up and actually think people will bother.

  • Hafeezullah Khan

    کیا ہی اچھا ہوتا ہے کہ یہ ویب سائٹ بھی پاکستان کی اپنی زبان میں چلائی جاتی، اتنے سارے آرٹیکلز ہوتے ہیں لیکن سمجھنے میں پریشانی ہوتی ہے۔ اگر سابقہ ترتیب کے مطابق اس میں اردو شامل کرلی جاتی تو اچھا تھا۔۔۔۔۔

  • Faheem Ahmed


  • Asim

    It is accessible… Come on admin don’t be phuppo always

  • Asim

    It is searchable… Admin phuppo

  • Now it is showing.